Customer Service Representative
Resume:
KRYSTAL CRAIG
**** **** ***, * ********, MT *****
H: 920-***-**** C: 920-***-**** **************@*****.*** PROFESSIONAL SUMMARY
Dedicated, organized, experienced Telecommunication Operator, prior business owner and operator with the capability to multitask, problem solve and lead a team. SKILLS
Staff scheduling
Service-oriented
Strong work ethic
Conflict resolution techniques
Work effectively under stressful situations
Operate keyboard, telephone and radio
equipment
Operate multiple computer terminals and
programs simultaneously
Strong communication skills
Strong problem solving ability
De-escalation techniques
WORK HISTORY
TEKRA/SWM
Customer Service Representative/Sales Support New Berlin, Wisconsin October 2019- current
My key responsibilities are as follows:
Effectively manage incoming calls
Service new an existing account
Accurately and efficiently, enter orders
Work with sales teams to provide quotations to customers Handle complaints, provided appropriate solutions, and follow up to ensure resolution Accurate recordkeeping of customer interactions
Recommend products or services to customers by asking fact finding questions Provide tech technical support to customers
Expedite orders and quotations we needed
Work with internal departments to better serve customers Efficient with CRM system and practices
Self motivated, and the ability to work independently with minimum supervision Strong math aptitude
Ability to multitask, prioritize, amount of time effectively WAUKESHA COUNTY 911
911 Dispatcher Waukesha, Wisconsin April 2017 - August 2019 Answered and routed telephone calls and messages of emergency and non-emergency nature to the proper public service agency.
Operated 6 radio dispatch positions.
Utilized data input procedures on multiple keyboard terminals to assure data was properly transmitted to the computer.
Completed electronic incident forms.
Maintained documentation of all communications transmitted and received by radio into electronic databases.
Assured proper routing of incident information through geographic knowledge of the county. Verified on visual screen (video display terminal) with call incident information to assure data was correctly transmitted.
Maintained records and data in accordance with departmental rules. Routed, transmitted and interpreted teletype messages. BROWN COUNTY PUBLIC SAFETY
Telecommunicator Green Bay, WI March 2015 - April 2017 Answered and routed telephone calls and messages of emergency and non-emergency nature to the proper public service agency
Operated three radio dispatch positions
Utilized data input procedure on multiple keyboard terminals to assure date is properly transmitted to the computer
Completed electronic incident forms
Maintained documentation of all communications transmitted and received by radio into electronic databases
Assured proper routing of incident information through geographic knowledge of county Maintained records and data in accordance with departmental rules Routed, transmitted and interpreted teletype messages Participated in emergency preparation meetings to understand crisis management procedures Conducted directory searches for employees and customers to locate phone numbers, business addresses and requested information
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time
THE PINES ON CROOKED LAKE
Owner Crivitz, WI June 2012 - February 2015
Organized special events in the restaurant, including receptions, club meetings and luncheons. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Carefully interviewed, selected, trained and supervised staff. Correctly calculated inventory and ordered appropriate supplies. Performed payroll and accounting duties as necessary. Obtained and Maintained necessary licensing and permits. Prepared and served food and drinks.
BROWN COUNTY PUBLIC SAFETY
Telecommunicator/Lead Telecommunicator Green Bay, WI September 2001 - June 2012 Answered and routed telephone calls and messages of emergency and non-emergency nature to the proper public service agency.
Operated three radio dispatch positions.
Utilized data input procedure on multiple keyboard terminals to assure date is properly transmitted to the computer.
Completed electronic incident forms.
Maintained documentation of all communications transmitted and received by radio into electronic databases.
Assured proper routing of incident information through geographic knowledge of county. Maintained records and data in accordance with departmental rules. Routed, transmitted and interpreted teletype messages. Assisted in policy and procedure development, ensured that policies and procedures were followed by all personnel.
Reported conduct contrary to the shift supervisor. Assisted in training and provided input for regular reviews. Monitored employee performance and conducted additional training of personnel as deemed necessary.
Documented performance.
In the absence of the Shift Supervisor, assumed shift responsibility for the deliver of public safety communication services.
EDUCATION
General Classes
NWTC
Green Bay, WI
American Sign Language Interpreting
Fox Valley Technical College
Appleton, WI
HIGH SCHOOL DIPLOMA
Preble High School
Green Bay, WI
CERTIFICATIONS
Time System certified
Emergency Medical/Fire Dispatch certified
CPR certified
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