Patricia Gloede

Rochester Hills, Michigan *****

248-***-****, ad18j2@r.postjobfree.com

Instructional Design, Course Development, Project Management, Technical Writing expertise

Passion for delivering learning solutions that exceed customer expectations

Strong interpersonal, communication, leadership, time management skills with proven success track record

Career focus on electronic learning media with cutting-edge technical and graphic-design skills

Adult-learning theory/course development methodology expertise (i.e., ADDIE, SLC, SCORM)

General Motors, Warren Michigan 9/19– present

Instructional Systems Designer, Design, write, and develop learning solutions, including Storyboards, Scripts, Video, WBT, and instructor-led course materials (Leader and Participant Guides) for global GM engineers. Development tools: Microsoft Office tools, Captivate, Camtasia, Lectora and video and audio capture and editing tools.

Siemens, Remote (w/Redwood Global Partners) 5/19 – 9-19 (5 months)

Training Specialist, Design and develop WBT for Siemens Field Technicians, Field Engineers, and customers for building automation, security, and fire and life safety systems. Development tools: Photoshop, Articulate Storyline 360, and video and audio capture and editing tools.

General Motors, Warren Michigan (w/NDX) 7/17 – 12/18 (1.5 years)

Instructional Systems Designer, Design and develop learning solutions, including Video, WBT, and instructor-led courses for global GM engineers. Development tools: Captivate, Camtasia, Lectora and video and audio capture and editing tools.

One10, Troy Michigan (formerly AIMIA) 4/16 – 7/17 (1.3 years)

Senior Training Manager, Design and develop learning solutions, including CBT, WBT, instructor-led courses and interactive marketing tools for automotive industry. Development tools: Captivate, Camtasia.

Blue Cross Blue Shield of Michigan, Detroit Michigan 3/15 – 11/15 (9 months)

Senior Instructional System Designer/Course Developer, Designed and developed learning solutions, including CBT, WBT, instructor-led courses and interactive marketing tools for health industry. Development tools: Storyline, Captivate, Camtasia.

Learning Consultation/Development Services (through various contract firms) 8/05 to 2/15 (9.5 years)

Following is a detailed list of end customers I worked with during this nine-year period:

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Instructional Designer/Web Developer, Chrysler, Auburn Hills, MI (w/Bartech) 6/12 – 2/15 (2.5 years)

Developed training solutions for Dealership Sales and Aftersales employees, including eLearning, classroom and virtual instructor-led, and performance support tools. Responsible for all phases of development from analysis to implementation, working with subject matter experts (SMEs) to develop course content. My primary tools were Word and PowerPoint for design and scripts; Storyline and Captivate for courses.

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Instructional Designer/Web Developer, AT&T, Detroit, MI (w/Pinnacle) 10/11 - 6/12 (9 months)

Developed Web-Based Training for U-verse Customer Service Representatives. Responsible for all phases of development from analysis to implementation, working with SMEs to storyboard content and create course modules, using the LORA LCMS, Flash and Captivate.

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Multimedia Developer, Technical Training Incorporated (TTi), Rochester Hills, MI 9/10 - 10/11 (1 year)

Programmed sales, marketing, business management, technical and non-technical training. My primary role with TTi was developing online courses in a Flash-based SCORM-compliant environment. These courses contain a wide variety of resources, such as audio, images, video, and 3D renderings.

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Instructional System Designer, Raytheon, Troy, MI (w/Geologics) 7/09 - 12/09 (6 months)

Designed, wrote and developed Web-based training courses for automotive technicians on various subjects. I worked with subject matter experts to develop content and create course modules in Catapult.

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Proposal Writer/Instructional Designer/Web Developer, Autodata Solutions 12/08 – 6/09 (6 months)

Wrote and consulted on proposals for Volkswagen, General Motors, Nissan and Mazda. Worked on User Interface for Dashboard application. Other responsibilities included design document creation, organizational training process development, and WBT creation, using Lectora, Flash and Captivate.

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Project Lead/LMS Administrator/Instructional Designer/Developer, EDS Remote (w/Mitchell) 8/05–6/08 (3 years)

Led team of designers and developers in Service Delivery Automation (SDA) initiative to integrate common processes and tools for EDS and GM. Created WBT for EDS University. Responsibilities: Task assignments; Analysis of development and presentation platform, hardware and software needs; graphics design and creation coordination; course logic creation and compilation; course file control; course testing – alpha and model office coordination; problem solving; customer review, course conversion, packaging, and distribution coordination. Served as LMS Administrator, uploading courses to test and live sites. Team created over 80 course hours, using Lectora, Flash, Captivate.

O/E Learning, Troy Michigan 5/03 – 05/05 (2 years)

Instructional System Designer/Course Developer, Led and participated in teams to design and develop learning solutions, including CBT, WBT, instructor-led courses and interactive marketing tools for varied clients. Development tools: Flash, Dreamweaver, Adobe (Photoshop, Acrobat, Premiere), Generation21 Learning Content Management Systems (LCMS).

EDS - Electronic Data Systems, Troy Michigan - Web Universities & Training (WU&T) 2/95 – 5/03 (9 years)

Advanced Training Specialist/Course Developer, Led and participated in teams to design and develop learning solutions, using the latest electronic learning media, including CBT, WBT and interactive on-line help systems. Primary customers were divisions of General Motors. Responsibilities included: Main client contact; Instructional needs analysis and surveys; Development and presentation platform analysis; Development hardware and software needs analysis; Project scope and resource needs; Project plan; Course design, storyboarding, and scripting; Graphics design and creation; Course logic creation and compilation; Developer assignments, coaching and work edits; Course file control; Course testing – Alpha and model office; Internal EDS and customer review coordination; Course documentation and installation instruction creation; Course conversion, packaging, and distribution. Development tools: ToolBook; Flash, Fireworks, Dreamweaver, Authorware, Homesite, Robohelp; Photoshop, Acrobat, Premiere, Audition; DigitalThink LMS.

EDS - Credit Union Services (formerly World Computer Corp.) 1/86 – 2/95 (about 9 years)

Multimedia Developer, responsible for constructing CBT modules, using Authorware. As the sole CBT Instructional Designer, I was responsible for all aspects of producing our CBT for an Introduction to the On-Line System and Certificates.

Senior Technical Writer, responsible for technical documentation research, design, creation and revision. We went through transition to redefine customer education needs for our newly developed credit union processing system. We redesigned documentation, creating style sheets and Society of Technical Communication (STC) award-winning standards documentation. We used state-of-the-art software to create hypertext documentation, context-sensitive on-line help, and CBT courses and exercises. I used desktop publishing software and graphics packages to create documentation graphics, including tables, illustrations, and screen examples. I also created marketing materials, brochures, presentations, and newsletters. I coordinated customer documentation releases, including artwork, paper, and binder acquisition, printing, and distribution. I was responsible for unit and system testing new software before customer releases.

Technical Skills / Software / Languages:

Canva, HTML5, XML, GoAnimate, Articulate Storyline, CSS, PHP, HTML, LCMSs (Saba, LORA, Catapult, Latitude, DigitalThink, Generation21), Lectora, Captivate, Camtasia, MS Project, Dreamweaver, FrontPage, Allaire Homesite, Flash (with Actionscript), Fireworks, JavaScript, ToolBook, Authorware, Robohelp, Photoshop, Paint Shop Pro, Visio, Adobe Premiere, Audacity, Audition, Director, Owl Guide (hypertext), Microsoft Word, WordPerfect, PageMaker, Excel, SuperPaint, Canvas, Deskscan

Education / Certification:

Bachelor’s degree, Michigan State University, journalism major; Cognates: French and economics; Honors College; Graduated with Honors

Design for Six Sigma (DFSS) Green Belt and Black Belt Certified: 2019/2020

ITIL Foundation Certified: 2006 through EDS

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