MARCO A. RUBIO

*** **** ***.

Elmont, NY *****

917-***-****

ad18iz@r.postjobfree.com

EXPERIENCE

**/**-****** *** ******* (Eclaro)

Community Associate

-Culturally sensitive registration, intake, roster tracking, and assessment

-Bilingual Spanish/English case management and helping to translate documents

-Coordination with interpretation and translation services

-Coordination with the NYC Department of Education (DOE) on student registration, school placement, attendance, transportation, and troubleshooting as needed

-Referrals to ESL instruction, childcare, medical care coordination, Immigrations legal services and to community-based programs and organizations.

11/21 – 03/23 Northwell Health Hospital (FlexStaff)

Associate Care Manager (03/22-03/23)

-Assists care managers with cases requiring emergency intervention; discusses, with the social worker, care plan and means to facilitate patients’ goals.

-Maintains documentation in the patient chart in accordance with department requirements; prepares and submits reports as required.

-Establishes and maintains professional relationships with patients and families.

Customer Service Representative (11/21-03/22)

- Auditing medical records

- Downloading and Uploading sensitive and confidential medical records

- Creating PDF files from medical records from database

10/00 – 03/20 American Management Associations, New York, NY

Senior Conference Center Coordinator (01/19-03/20):

Conference Center Coordinator (01/12-12/18):

- Coordinated all meetings that ran in the center and out of center (OC).

- Sold, booked, and reserved meeting rooms at the NYC center

- Managed weekly meetings schedule

- Managed equipment for OC meetings

- Supervised & coordinated work done by techs in the center and OC

Technical Support Representative (10/00-12/11):

- Oriented seminar leaders to seminar room capabilities

- Provided technical support (audio visual (a/v), computers ), as well as all logistical and general meeting support

09/00 – 06/01 New York City Technical College, Brooklyn, NY

Adjunct Computer Lab. Technician (CLT) (PT):

- Assisted professors and students in the computer laboratories in ADGA department

- Solved problems in the computers related with the system and network

09/99 – 09/00 New York City Technical College, Brooklyn, NY

Computer Lab. Technician (CLT) (FT) (Temp.):

- Assisted the professors, students, and staff at Macintosh and PC labs.

- Fixed, maintained, troubleshot, and installed software for clients in the network

-Responsible of inventory, quotes and purchasing request for computer supplies

08/98 – 08/99 Uniscribe Professional Services, New York, NY

Document Coder:

- Coded, processed, and typed legal documentation

- Prepared and ordered the documents to be code

- Also helped the system department with the installation of software set up PC's and maintained clients in the network

01/96 – 10/98 Chase Manhattan Bank, New York, NY

Check Encoder:

- Encoded checks using the NCR machine

- Accountable for quantity and dollars amounts of all encoded checks

01/98 – 07/98 Merrill Lynch, New York, NY

Computer technician (Intern.):

- Troubleshot, repaired and upgraded computer

- Installed software and set up networks using Windows NT 4.0.

- Diagnostic and recycle computer

- Built computers

01/96 – 12/97 La Guardia Community Colleges, Long Island City, NY

Computer Lab Assistant:

- Assisted student in the computer lab

- Helped student with problems with windows 3.1, 95 and Microsoft Office 4.3 and Microsoft Office Professional 97

04/93 – 12/95 Ingles Sin Barreras, Jersey City, NJ

System Administrator Assistant:

- Maintained a LAN of 9 computers

- Created credentials for end-users.

- Assisted and trained staff with the software

01/86 – 12/92 Central Bank of Ecuador, Guayaquil-Ecuador

System Analyst (02/90-12/92):

- Assisted in the maintenance of bank’s mainframe and LAN system assigning credentials to access files

Computer Operator (01/86-02/90):

- Performed daily system back up (daily batching of files) for next day

- Maintained bank accounts tapes updated and online

SKILLS

Computer Hardware and Software

Build and Fix Computers

TCP/ IP

Video Conference (Zoom, MS Team, Skype, Adobe Connect)

Office Administration

Event Manager / Event Planner

Data Entry

Audio/ Video Tech

MS Office (Word, Excel, Power Point, 2019, 365)

MS Windows (Windows 10 Pro)

Networking, End Users Tech Support

EDUCATION

12/98 La Guardia Community College, Long Island City, NY

Associate in Applied Science Degree (AAS)

Major: Computer Technology (Telecommunications)

09/91 University of Guayaquil, Guayaquil-Ecuador

Bachelor in Business Administration (BBA) (Commercial Engineer)

LANGUAGE

Bi-Lingual English and Spanish

REFERENCES

Barbara Zung

Senior VP & CHRO

American Management Association

Phone: 212-***-****

ad18iz@r.postjobfree.com

Ruben Cobos

Manager of Events Management Center

American Management Association

Phone: 212-***-****

ad18iz@r.postjobfree.com

John Murphy

Director of Events Management Center

American Management Association

Phone; 212-***-****

ad18iz@r.postjobfree.com

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