April Cook

Customer Service

Norcross, GA *****

ad18i8@r.postjobfree.com

+1-678-***-****

I am here to show my skills and show what I can bring to your company. Authorized to work in the US for any employer

Work Experience

Packer/Inspector/QA

DiversiTech Corporation - Buford, GA

January 2023 to Present

QA inspections- the selectors would bring pallets of products for customer(s) orders to the QA area. I would go though the whole pallet for product(s) to make sure that the quantity, product were correct. I would also make sure the product was not damaged or had defects. If there was a problem with the product I would follow the process and stop the line call the selector and supervisor over to address the issue to have it fixed. Then once the it was fixed I would put a color coded cone on the pallet to show it was ready to be wrapped and placed on the section of the warehouse to be placed on the truck to be shipped. I was the last point of contact before product went out of the warehouse. Warehouse Associate

Atlanta Foam - Lawrenceville, GA

August 2022 to Present

I make foam and plastic inserts for different companies Independent Contractor

DoorDash/Postmates/Instacart - Durham, NC

April 2019 to Present

Receive costume's order in the online app.

Pick up customer's order and deliver it to customer. Keep in touch with customers while in route to customer. Store Manager

Little Caesars - Durham, NC

August 2016 to October 2019

Manage a crew of up to 10 people

Manage all money, deposits, opening and closing the store. Cleaning store and restocking

Helping of making pizza dough and other toppings

Server

SILVER SPOON CAFE - Durham, NC

July 2016 to December 2016

Greet, seat, and take customer's orders.

Bring all food and drinks out in a timely manner.

Clean sections of the restaurant.

Server

Golden Corral Corporation - Durham, NC

February 2015 to July 2016

Wait on customer with great customer services.

Remove plates and silverware from tables when customers were finished. Clean my section of the restaurant.

Help replenish any food on the bar

Medical Receptionist

Concentra Urgent Care - Raleigh, NC

April 2011 to September 2013

1 Check patient s in/out

2 Answer phones

3 Billing and coding

4 Filing medical records

5 Help the Doctors in the back office

6 Check and run insurance

7 Did drug screen and and physicals

8 Gather information on on new companies for billing Production Worker, Warehouse worker, logistics coordinator Almac clinical services - Durham, NC

May 2005 to April 2011

1 Build clinical trial kits

2 Practice under GMP polices

3 Pick and package clinical trial kits and bottles 4 Ship kits to clinics all over the world

5 Set up shipments and paperwork for the kits to be sent out Key Holder/Sales Associate

Eddie Bauer - Durham, NC

March 2001 to September 2005

1 Open/close store

2 Train new employees

3 Sale clothes

4 Sale credit

Education

Associate in Medical Assistant and medical administration ECPI University - Durham, NC

November 2009 to June 2011

High school diploma or GED

Skills

• Front Office

• Medical Billing

• Management (6 years)

• Front Desk (2 years)

• CGMP

• Insurance Verification

• Medical Coding

• CPT Coding

• Medical Office Experience

• Medical Receptionist

• Medical Records

• Medical Terminology

• Medical Scheduling

• Transcription

• ICD-10

• Patient Care

• Triage

• Multi-line Phone Systems (10+ years)

• HIPAA (10+ years)

• Experience Administering Injections

• ICD-9

• ICD Coding

• Quality Assurance

• Anatomy Knowledge

• Phone Etiquette

• Laboratory Experience

• Auditing

• Microsoft Excel

• Word processing

• Medical collection

• Managed care

• Typing

• 4G/LTE

• Windows

• Supervising experience

• Documentation review

• Inventory control

• Microsoft Powerpoint

• Live chat (2 years)

• Clinical trials

• Assembly

• Manufacturing

Certifications and Licenses

Food Handler Certification

Assessments

Sales skills — Proficient

April 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate