Eugean Smith

*** ******* ** *** **

Camarillo, CA 93010

Cell 805-***-****

Email: ad18i4@r.postjobfree.com

Phizer Vaccinated & Booster

OBJECTIVE:

To obtain a position in a corporate environment where I have the opportunity to be challenged, work with others as a team, and be able to utilize my knowledge and expertise in Project & Operational Management.

QUALIFICATIONS:

. Preparing reports and presentations for quarterly & annual global meetings

• Extensive experience in setting up presentations/meetings for nationwide teleconferencing.

• Maintained inventory & replacement parts for all audio-visual equipment and computer equipment.

• Responsible for all purchasing of equipment, i.e. computers, computer flat screens, projectors, and miscellaneous equipment used for presentations.

• Instructional Trainer for Microsoft Word, Excel, and PowerPoint.

• Set up Audio/video presentations for promotional/sales demonstrations

• Responsible for coordination, planning, set up, and implementing of numerous presentation meetings at Raytheon and The Comp USA Training Center.

• Maintenance experience with computer equipment & audio visual equipment.

• Responsible for Conference/Training room set up from the ground up: responsible for set up, presentation flow, and implementation of the training sessions.

• Produced, edited and wrote promotional videos

EMPLOYMENT HISTORY:

Over a decade of experience in executing audio-visual capital projects for board rooms, meeting rooms and company-wide events at a Fortune 100 company. Expert level knowledge of how to communicate and organize functional strategy and strategic plans surrounding audio-visual equipment installation in locations around the world.

Home

Amazon Fulfillment Center - Delivery Station Warehouse Associate Dec 2021 to Current

Camarillo, CA

-Receive orders & prepare for delivery. Transport and stage deliveries to be picked up by drivers

UPS - Driver helper Nov 2021 - Current

Newbury Park, CA

-Assist drivers during deliveries: loading trucks,calling clients, collecting payments, handling paperwork and dealing with customer complaints.

Global Operations Manager

Yorktel (Amgen site)

Dec 2015 - Sep 2016 10 mos

Thousand Oaks, CA

- Manage video teleconference service operations and project management teams for Amgen globally. - Manage policy & procedures, manage direct reports, P & L responsibilities, quarterly reporting and process escalation. - Strategic forecasting, trend analysis and implementation of new technology - Oversees backfills for domestic and international positions -Manage global contractors to ensure operational

Citrix Systems - Sr Multimedia Manager (AV) Sept 2007 to Feb 2015

Audio/Visual Operations and Project Management at a Fortune 100 Company. Led a team of managers, specialists and vendors in executing audio-visual installations for board rooms, meeting rooms and company-wide events for over ten years at Citrix.

Division became known as a “Center for Excellence” in that our work exceeded industry standards and became the basis for best practices within a company with offices around the world.

Budget, Scheduling and Planning Accountability

Worked with company leadership to establish functional strategy and strategic plans around equipment installation.

Presented performance metrics, schedule and work plans to senior management by connecting recommendations to support business decisions.

Created yearly budgets and set priorities for capital projects.

Known for ensuring service level agreements, contract terms and strict standards in relationship with vendors and contractors.

Expert Knowledge in Audio-Visual Installation Oversaw complex global projects to install high definition cameras, microphones wireless and wired, sound systems, flat panel LCD displays, touch panel controllers, digital signage, ceiling mounted projectors, sound masking, interactive whiteboards, unified telecommunications, computer equipment and room schedule devices.

• In-depth ability to troubleshooting of AV Conferencing systems

Working experience with major videoconferencing equipment such as:

• Codec’s from Polycom, Tandberg, Radvision, Lifesize, Vidyo, and Cisco

• In depth knowledge of Audio DSP’s (Vortex, Sound Structure, BiAmp) Standardized the look and feel of audio-visual configurations in conference rooms at offices around the world.

• Make recommendations for new AV technologies for the client environment.

• Review Statements of Work and Quotes prior to submission to the client for review.

• Maintained and modified existing approved AV standards for 102 locations (10K+ headcount, 1100 conference rooms & meeting space). Created new client standards for conference & collaboration rooms

• Reviewed Statements of Work and Quotes prior to submission to the client for review.

• Presented recommendations for new AV technologies for the client environment.

• Developed Scopes of work for new services to be delivered and deployed within the client environment

• Assisted in resolving complex operational issues to maintain client confidence and customer satisfaction.

• Trained staff on new technologies and procedures related to current and new deployments.

• Developed technology specifications and ensuring that new technology solutions are designed for optimal access and usefulness, and leveraging existing technologies when possible.

• Applied architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability and manageability.

• Assisted in ensuring projects, future standards and programs are aligned to the client's strategic roadmap, enterprise architecture.

• Provided direction and guidance on all technical aspects of the IT infrastructure, ensuring adherence to relevant technical strategies, policies, standards and practices.

• Ensured appropriate design documentation is produced as a recognized set of deliverables that are consistent to the solution.

• Understand, communicate and escalate where required the technical risks associated with each aspect of the service and/or projects for the account.

• Contribute to the client innovation process, ensuring that developments in the portfolio are considered and presented to the client where relevant.

• Provided consultancy and technical services to assist with project delivery.

• Define the architecture and technology standards for all applications and infrastructure across the organization, and ensure those standards are published, updated and made widely available. The scope of this includes existing applications and infrastructure which should be reviewed and replaced where appropriate.

• Provided to operational staff, help desk and managed services team, process improvements in correlation to technology implementation, improvements and changes.

• Maintaining strategic backfill and contractor relationships.

Signature Facilities & Maint, Santa Barbara, CA 2007 to 2011

Audio Visual Specialist

Responsible for conference room support & management, digital signage management, implementation of Global audio visual projects/budgets

Atomic Lawn Entertainment, Santa Barbara, CA 2005 to 2007

Video Production

Writing & Producing video projects

Auxiliary Pan Pilot (Consultant), Santa Barbara, CA 2005 to 2007

Audio Visual Presentation/Set up and Web Media

Prepared Audio Visual presentations/conference room set up and website media content creation

Self-Employed, Goleta, CA 2004 to 2007

Computer SoftwareTrainer/ Audio Visual equipment installation

The Norland Group (Raytheon Site), Goleta, CA 2004 to 2005

Training Process Coordinator

Coordinated training and audio visual conference room set up for SAP/R3 implementation

Comp USA, Goleta, CA 1999 to 2003

Training Coordinator

ComputerTraining, Sales and Training/Conference room coordination

Responsible for Sales/Implementation of computer training and conference/meeting room rental & set up

EDUCATION AND SKILLS:

• Omnivex Digital Signage software

• Logison Sound Masking software

• Podio Workspace Project Management

• SAP Training Process Coordination

Forklift operator

• Proficient with Microsoft Word, Excel, Power Point, Outlook,

SAP/R3, Lotus Notes - Comp USA Computer Training Center

• ComTV Studio & Field Video Production Unit Training 2001

• Video Production Training- Atomic Lawn Entertainment 2005

• Attended Cypress Community college, Cypress CA, GE 1994-1997

• US Marine Corps Non-Commissioned Officers School (LeadershipTraining)

• US Marine Corp Unit Data Reporting School

• US Marine Corps Administrative School

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