Jeffrey Ridley

Massapequa Park, NY *****

ad18h3@r.postjobfree.com

+1-347-***-****

• PROFESSIONAL SUMMARY: I have experience in analyzing metrics and needs of our homeless population. I have experience in coordinating activities for persons with learning, developmental and physical disabilities while managing, guiding, mentoring, and empowering staff to carry out their assigned work-related duties. I also have experience in providing support services such as mental health and wellness counseling, visitations to hospitals and prisons, palliative and bereavement care, prayer sessions, and memorial services. I also have experience in providing disaster relief assistance and community outreach coordination.

Authorized to work in the US for any employer

Work Experience

Resident Chaplain

Resident Chaplaincy Program North Shore University Hospital - Manhasset, NY Present

Participate in accredited Clinical Pastoral Education training program and peer groups within the organization.

Provide supervised chaplaincy care to patients, families, and staff to address emotional and spiritual needs.

Receive and respond to requests for chaplaincy care in a timely manner; visit and provide emotional and spiritual support to patients, families, and staff as needed. Offer and provide ritual, sacramental, and worship opportunities. Provide support during stressful situations, critical incidents, and death notifications. Promote interdisciplinary approach to chaplaincy care by participating in team meetings, rounds, institutional committees, etc.

Participate in department administrative activities in accordance with institutional policies and procedures.

Coordinate clergy and pastoral visitors from religious community. Maintain required records and reports of chaplaincy activities. Participate in related Performance Improvement practices. Efficiently operate with direct guidance with work assignments which are generally straightforward and of moderate complexity.

Perform related duties as required.

Community Support Specialist Team Lead/Deputy

Project Consulting Group (PCG) - Long Island, NY

June 2020 to March 2022

• Supervise a team of approximately 100 people that collectively performs all functions of the Contact Tracing Initiative.

• Coordinate the team's schedules and provide daily remote supervision and troubleshooting.

• Escalate issues from the team to local health department or regional DOH office point of contact, brainstorm and implement solutions.

• Communicate any process changes or new instructions to the team as appropriate.

• In consultation with the Case Investigator at the LHD, act as primary point person to call people with a positive diagnostic test for COVID-19, provide support and information about the disease and gather information including contacts.

• Triage and coordinate next steps for communication with and care for individuals the person has been in contact with including possible isolation or quarantine. This includes triage and coordination of tracking metrics of situations and providing referrals/resources/information/ shelter with homeless population.

• Perform phone calls as needed, including to contacts who have been exposed to COVID-19, to places of business, health care providers, or other community-based locations where a COVID-19 positive patient has visited, and to refer patients and their families to different social services.

• Track daily and weekly progress for the team including cases contacted successfully, contacts tracked and monitored, and patients and contacts referred to social support systems.

• Chair and lead in Sub-Committees: Logistics; Resource; Community Care (Comm Care) Data System; Training; Special Projects

• Perform quality assurance through listening in on calls or to recordings of calls and providing feedback to team as well as participating in quality improvement conversations with supervisors.

• Liaise with partners and stakeholders at the LHD, NYSDOH and local community. Lead in Community Outreach Coordination.

Day Habilitation Specialist for Program Without Walls Adults and Children with Learning and Developmental Disabilities (ACLD) - Long Island, NY November 2016 to June 2020

2016 – 2017 and August 2019 – June 2020 (NOTE: Due to COVID19, reassigned as Direct Support Professional in a residential setting where adult residents with learning and developmental disabilities have been quarantined.)

Adults and Children with Learning and Developmental Disabilities (ACLD) Day Habilitation Specialist for Program Without Walls, Nassau & Suffolk Counties

• Train and supervise individuals we support in the community at volunteer sites, educational activities or recreational outings

• Provide transportation to and from these activities utilizing agency vehicles.

• Assist with updating and implementing day habilitation plans for all individuals we support

• Complete and ensure accurate and timely completion of daily notes, behavior data sheets, behavioral occurrence forms, incident reports, bus duty, van mileage and daily individuals we support schedules.

• Assist supervisor to develop new volunteer sites and program activities that are consistent with the needs and interests of program participants

• Provide the maximum level of supervision to ensure the health and safety of individuals we support.

• Transport individuals, as needed.

• Assist with bus duty and lunch coverage

• Provide assistance with personal care skills as necessary Residential Program Coordinator

Lifespire, Inc - New York, NY

June 2013 to June 2015

New York (inter-borough)

• Carry out duties of Talent Acquisition Specialist.

• Monitor all operations within each facility (7) while adhering to the facilities incident management procedures. Conduct formal investigations into issues of corporate compliance, individual abuse and serious reportable incidents. Follow up on all recommendations made by the Incident Review Committee.

• Ensure that individual rights are always protected by actively participating in each facility's program planning team meetings and the agency's Human Rights Committee.

• Conduct frequent site visits and ensures follow-up with all identified operational and physical plant issues. Work cooperatively with the facilities management department to make sure issues are corrected appropriately, economically, and in a timely fashion.

• Assist in creating and constructing effective program plans, including behavioral guidelines and with the facility's program planning team, to ensure the health, safety and productivity of individuals.

• Supervise and train the management team at each facility. Ensure managers are trained on agency and union policies and procedures. Evaluate management on a quarterly basis to encourage growth and the fulfillment of established goals. Work effectively with union members.

• Effectively identify important issues and maintain timely communication with supervisors and other central administrators to ensure that problems are resolved.

• Provide direct assistance to residence managers and other assigned staff when necessary. Resolve conflicts among staff members, outside providers, individuals and family/advocates.

• Monitor residential facilities to ensure ongoing compliance with all agency practices, policies and procedures and governmental regulations. Ensure that all programmatic and fiscal records are maintained as per regulatory standards, as evidenced by positive survey results.

• Demonstrate ability to motivate and inspire staff; create relationships both inside and outside the agency to accomplish objectives.

• Use effective crisis management techniques to deal with and resolve emergency situations of all kinds, including staffing shortages, epidemics, transportation strikes, weather emergencies, etc. Residential Manager

Lifespire, Inc - New York, NY

November 2010 to June 2013

Assist in planning, evaluating and implementing individual resident's service plan goals.

• Monitor residents in the areas of medical, dental, psychological, communication, social, recreational, ADL skills, family, community functioning, financial needs, training, habilitation and any other needs and services required.

• Maintain complete, up to date, accurate and necessary records, reports and documentation that are appropriate and required for the efficient meeting of ICF operational regulations and comply with Federal, State, and City regulations.

• Provide emergency coverage of the residence to include medication administration and any other circumstances that may be required.

• Act as liaison between residents, community, family, and other providers of service to the residents.

• Supervise and monitor the performance of all assigned personnel.

• Cooperate with the overall policies and procedures of the Agency. Deputy Response Officer

New York Disaster Interfaith Services (NYDIS) - Brooklyn, NY February 2010 to March 2010

Conducted Exit Interviews to insure visitors fully utilized services available.

• Trained volunteers to conduct exit interviews.

• Reported data collected from visitors daily to Office of Temporary Disability Assistance. Long Island Community Services Coordinator

Human First, Inc - Lynbrook, NY

June 2008 to October 2009

Managed staff of 18-20 people providing services including to developmentally disabled clients and their families.

• Developed service plans with clients and families along with MSC & staff to meet clients' needs.

• Interviewed & hired staff to insure good matches between clients & service providers.

• Liaised with families and professionals to resolve any issues.

• Maintained records for billings & payroll purposes.

• Worked with Quality Control to insure procedures and methods were being followed.

• Led training sessions for service providers to maintain quality services for clients. Coordinator of Vocational Services & Day Habilitation Programs Human First, Inc - Brooklyn, NY

June 2006 to June 2008

Managed programs providing services to persons with developmental disabilities

• Managed staff of 10 and their assignments providing client services including vocational training.

• Implemented staff training to insure provision of quality services.

• Developed client service plans in conjunction with client, families, MSC & staff.

• Planned and conducted readjustment counseling, outreach and follow up programs.

• Presented and discussed clinical activities and philosophy of the Readjustment Counseling Service with peer professionals and members of the community, state and federal agencies.

• Conducted psychosocial assessments of clients, which included personal information, family and social background, and peer relationships and interactions.

• Participated in supervising and teaching of social work field placements.

• Reporting on the effectiveness of various treatment interventions. East Flatbush Senior Center; Project Director

JASA - Brooklyn, NY

June 2001 to May 2006

Supervised volunteers & staff including clerical, transportation, janitorial, and kitchen staff of 20 persons.

• Carry out duties of Talent Aquisition Specialist.

• Provided services to clients including case management, family & individual counseling.

• Implemented nutritional, educational, fitness & recreational programs.

• Managed fiscal issues including budgets and fund raising.

• Maintained accurate records of budgets and programs reviewed and assessed by sponsors and funding sources.

• Advocated for clients and staff at public budget hearings.

• Planned & led recreational trips to maintain physical activity & socialization among clients. Site Supervisor

Supervised Lifestyles - Brewster, NY

June 2000 to June 2001

Supervised 10-12 independent living clients dealing with mental health issues to insure household safety, proper medication intake, and mental well being.

• Developed & Implemented lesson plans for 4 classes including creative writing; budgeting; poetry; and reading discussion group.

Education

Masters of Divinity and Certificate in Christian Education Emory University / Candler School of Theology - Decatur, GA 2000

B.A. in Psychology

Fairfield University - Fairfield, CT

May 1998

Associates in Humanities and Social Sciences

Housatonic Community Technical College - Bridgeport, CT May 1995

Skills

• Developmental Disabilities Experience (10+ years)

• Supervising Experience (10+ years)

• Customer Service (10+ years)

• Bereavement support (10+ years)

• Management (10+ years)

• Quality assurance (10+ years)

• Microsoft Excel (10+ years)

• Data collection (10+ years)

• Microsoft Word (10+ years)

• Child & Family Counseling (10+ years)

• Individual / Group Counseling (10+ years)

• Case Management (10+ years)

• Addiction Counseling (10+ years)

• Disaster recovery (10+ years)

• Group Therapy (10+ years)

• Incident Management (10+ years)

• Social Work (10+ years)

• Mental Health Counseling (10+ years)

• Crisis Management (10+ years)

• Behavioral Therapy (10+ years)

• Medication Administration (10+ years)

• Conflict Management (10+ years)

• Crisis Intervention (10+ years)

• Behavioral Health (10+ years)

• Training & Development (10+ years)

• Motivational Interviewing (10+ years)

• Program Development (10+ years)

• Autism Experience (10+ years)

• Applied Behavior Analysis (10+ years)

• Meeting Facilitation (10+ years)

• Presentation Skills (10+ years)

• Curriculum Development (10+ years)

• Cognitive Behavioral Therapy (10+ years)

• Research (10+ years)

• Administrative Experience (10+ years)

• Tutoring (10+ years)

• Adult Education (10+ years)

• Teaching (10+ years)

• Special Education (10+ years)

• Program Management (10+ years)

• Software troubleshooting

• Special needs

• Microsoft Office

• Childcare

• Computer Networking

• Time management

• Microsoft Powerpoint

• Leadership

• Interviewing

• Qualitative research interviewing

• Sourcing

• HR sourcing

• Recruiting

• Microsoft Access

• Usability

• Project management

• Operations management

• Order entry

• Microsoft Project

• Corporate finance

• Intake Experience

• SQL

• SharePoint

• Project planning

• Senior leadership

• Salesforce

• Databases

• Computer literacy

• Adobe InDesign

• Adobe Photoshop

• Google Suite

• Public health

• ATS

• Succession planning

• Ceridian

• Spanish

• Dayforce

• English

• Quantitative analysis

• Tableau

• Power BI

• Data visualization

• Web design

• Analysis skills

• Resource Description & Access

• Cataloging

• Care plans

• Intake

• Analytics

• Data Warehouse

• Team management

• Workforce development

• Negotiation

• IT support

• Healthcare management

• Project / program management

• Events management

• Section 8

• CRM software

• Early childhood education

• Computer hardware

• Talent acquisition

• Phone etiquette

• OSHA

• Google Docs

• Visio

• Performance management

• Sales

• Telecommunication

• Microsoft SQL Server

• Active Directory

• Change Management

• HTML5

• Jira

• Microsoft Outlook

• Communication skills

• Computer skills

• Windows

• Database management

• Human resources

• Classroom experience

• Patient monitoring

• Documentation review

• Customer support

• Social media management

• Public relations

• Territory management

• Writing skills

• Employee orientation

• Workday

• HRIS

• Organizational skills

• Quality control

• SPSS

• SAS

• Laboratory experience

• SPSS

• SAS

Languages

• Spanish - Intermediate

Certifications and Licenses

First Aid Certification

CPR Certification

Teaching Certification

AED Certification

Assessments

Project timeline management — Proficient

March 2021

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Clinical judgment — Completed

April 2021

Assessing a patient's condition and implementing the appropriate medical intervention Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS:

• Proficient in Microsoft Office programs: Word; Excel; PowerPoint; Sharepoint; Teams; & Outlook

• Excellent communication skills (including but not limited to public speaking; giving presentations; mediations; advocating; promoting; written). I also in past positions have held concept of top secret clearance.

OTHER INFORMATION ABOUT ME TO KNOW:

I participated in a Prison Ministry with Georgia Justice Project Law Firm as my CPE Supervised Ministry while at Candler School of Theology where I graduated in June 2000 with Masters of Divinity Degree and Certificate in Christian Education. I also held a work-study position as Coordinator for Center for Ecumenical and Multicultural Education while at Candler School of Theology.

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