Uwemedimo Offorbuike

CERTIFIED SCRUM MASTER / PRODUCT OWNER

General Lines- Life, Accident, and Health Licensed Agent 2505 Emerald Lane

Mckinney TX. 75071 Tel- 214-***-**** E-mail: ad18gj@r.postjobfree.com Personal Profile:

A goal-oriented person, capable of achieving set goals, with good communication skills and an ability to relate with all levels of persons, with minimum supervision, and adjust to positive change. An influencer engaged in Agile-proven new and improved ways of accomplishing projects and tasks to ensure that stakeholders/clients are satisfied.

Professional Skills

Stakeholder Engagement

Requirements Lifecycle

User Stories and Process Mapping

Budgeting & costing

Project Documentation

Quality Assurance

Communication skills, including speaking and

writing.

Customer service skills

Project Scheduling

Team Management

Risk/Change

Management

Automation

Process improvement

Business Intelligence

Cross-Functional

Supervision

Sprint Planning

Estimation Workshops

Daily stand-ups

Sprint Review

Retrospective

Technology Summary

SDLC

Methodologies

Agile

Management

Tools

Scrum, Agile, Waterfall, Kanban

JIRA, Confluence, Miro, Ideaboardz, Story Mapping, Capacity Planning, Skill assessment, Agile Maturity, Risk register, Dependency mapper, Remote collaboration, Fun retrospectives, JQL.

Excellent computer and Internet skills, Extensive use of Microsoft Outlook, Excel program, Microsoft PowerPoint, Microsoft Visio, etc.

Work Experience

JPMorgan Chase Bank- May 2021- October 2022

Position: Scrum Master (Contract)

Briefs- My duties included, but were not limited to, working closely with the Product Owner in defining the product goal & and roadmap. Worked effectively within the Scrum Team to remove impediments and track them in Jira. Guided the team through continuous improvement processes and best practices. Facilitated scrum master community of practices. Ensured a conducive environment that fostered a self-organizing and self-managing team. Empowered the Scrum team with regular inspection and adapt opportunities. Encouraged the Dev team to keep the sprint backlog up to date. Facilitated all Scrum Events including the Sprint, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Product Backlog Refinement. Workshops with stakeholders. Assisted in defining and deploying the forward order processes and facilitated the continuous improvement of the existing process. Created Epics, Features, and stories for the team in Jira and assisted the Product Owner. JIRA admin activities for teams (created boards, workflows, filters, dashboards, and reports using JQL.). Planned and tracked sprints closely and helped the team to focus on commitments and delivery. Communicated team velocity and sprint/release progress to the teams and management. Organized and facilitated Team and organization Agile maturity. Facilitated retrospectives using innovative game techniques and closure of action items on improvements. Reflecting and radiating the metrics like burn down chart progress, quality, and velocity continuously. team and various stakeholders. Prepared various dashboards in Jira which reflect risks, and dependencies. Helped Product owner with effective management of Features, Epics, Stories, and prioritization. Ensured INVEST criteria is met for all the user stories in the backlog. Effectively supporting the Delivery Squad through changes in objectives and re-prioritization of requirements. Applied human-centered design (Empathize, Define, Ideate, Prototype, Test, Implement

PAPA GROUP- January 2020- December 2020

Position: Customer Service Advocate

Briefs- My duties included, but were not limited to, handling outbound calls with different healthcare providers with an emphasis on customer satisfaction. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. THE AMERICAN RED-CROSS- January 2019- December 2019 Position: Disaster Management Associate

Briefs- My duties included, but were not limited to, ensuring effective and appropriate disaster response and recovery by implementing a uniform approach to the dissemination of early warnings. Averting or reducing the potential impact in respect of personal injury, health, loss of life, property, infrastructure, environments, and government services, immediate integrated and appropriate response, and relief measures when significant events or disasters occur or are threatening to occur, all rehabilitation and reconstruction strategies following a disaster in an integrated and developmental manner, identifying and implementing mechanism for the dissemination of early warning. Create guidelines and mechanisms for the assessment, classification, declaration, and review of a disaster. Integrate response and recovery efforts. Establish standardized and regulated relief measures. Ensure integrated rehabilitation and reconstruction activities are conducted developmentally. Mortgage Underwriter

Red Rock Mortgage - December 2017 to December 2019

Analyzed all loan documents, including income, assets, credit, collateral, purchase contracts, title, and other required documentation.

Performed underwriting decisions based on income (W2 wage earner, self-employed, sole proprietor, partnerships, S-Corp, Corporation, non-taxable income), assets, credit, collateral, title, and risk.

Worked on Underwriting loan products/programs that require mortgage insurance.

Reviewed/ordered mortgage insurance, homeowners' insurance, flood insurance, flood certifications, and other documentation related to each loan.

Prepared written rationalization for underwriting decisions of Credit and Income

Conditioned files based on loan documents received and product/program guidelines.

Reviewed residential loan application files to verify that application data was complete and met established standards.

Verified borrower assets, liabilities, and length of employment.

Verified application information for mortgage loans and Reviewed risk through credit policy and interpreting Agency Guidelines.

Loan Processor

Red Rock Mortgage - January 2017 to December 2017

Reviewed and evaluated loan files for risk issues and potential misrepresentation.

Reviewed and analyzed credit reports, loan applications, income documentation, employment records, and court documents such as bankruptcy and divorce decrees.

Verified information as needed to determine the borrower's ability to meet loan requirements.

Ensured compliance with federal, state, and local regulations, industry principles, practices, standards, and controls, and the organization's business objectives, policies, risk parameters, and guidelines.

Determined overall loan documentation to ensure accuracy, completeness, and fraud prevention.

Contacted appropriate parties for necessary documents.

Recorded loan rejections, specifying investor and institution guidelines and the basis for the declining application, such as insufficient cash reserves.

WINGS COMPUTER LIMITED- July 2015- December 2016

Position: Administrative Manager/Key Accounts Manager, Special Projects

Briefs: I handled the day-to-day running of the company with an emphasis on procurement, supply chain, staffing, corporate communications, and special projects with a strong focus on client/customer, and sales management.

My job designation included but was not limited to managing and solving conflicts with clients, interpreting corporate goals to staff and the public, establishing budgets with the client and company, and meeting time deadlines for accounts.

Altech West Africa -October 2008- May 2014

Position: Executive Assistant to the Executive Director/Key Accounts Manager Briefs: I handled special projects with a strong focus on client/customer, and sales management, operating as the lead point of contact for all matters specific to customers. My job designation included but was not limited to, Logistics- this includes planning from start to finish on expatriates’ relocation, planning, and office coordination. Responsible for organization communication, Managing/coordinating the director’s diary, handling confidential matters, handling complex files, taking of minutes, receiving international/expatriates, business associates, etc. Coordinating meetings, i.e. board meetings, strategic sessions regionally and internationally, maintenance of distribution lists for committee meetings Liaising with government officials on company issues, attending meetings, handling correspondence, and telephone calls, making company travels and hotel reservations, directing internal memorandum, working closely with other senior/top managers to achieve the company’s goals and the external company secretaries for proper communication dissemination/distribution of corporate communication and activities for optimal output.

Educational & Professional Training

LASU– Bachelor of Arts- English Language.

LASU- Post Graduate- Communications Studies.

Center for Creative Leadership (Webinar)-How to Have Conversations About Race. Year attended- April 2021.

Center for Creative Leadership (Webinar)-How Leaders and Leadership Collection Can Increase Psychological Safety at Work. Year attended- April 2021 Center for Creative Leadership (Webinar)-Empathy and Inclusion in the Workplace: Building Sustainability into Your EDI Initiative. Year attended- August 2020 Center for Creative Leadership (Webinar)-Emotional Intelligence in Leadership: What is Needed During Unstable Times. Year attended- 07/28/2020.

The University of Illinois GIES College of Business (Webinar)-Good Faith and Forward-Looking: How Do CEOs and CFOs Talk about the Impact of the Coronavirus Shutdown on Corporate Business. Year attended- 02/06/2020.

California School of Arts- Fundamentals of Graphic Design, (an online non-credit course authorized by CalArts and offered through Coursera. Year of Attendance: 06/28/2020 The University of Southern Wales, Sydney- Transmedia Storytelling: Narrative worlds, emerging technologies, and global audiences (an online non-credit course authorized by UNSW, Sydney, and offered through Coursera. Year of Attendance: 05/04/2020 London Corporate Training- (Accredited by the British Accreditation Council)- Executive Secretaries and Directors’ Personal Assistants Course (SS2)-Year of attendance: 16th- 25th June 2010, Hammersmith West London

References:

Available upon request.

Contact this candidate