Customer Service Representative
Resume:
Selena Palencia
Administrative Assistant/Office Assistant/Customer Service
Conroe, TX 77303
**************@*****.***
Currently attending College 100% online, working on my AAS Business Administration/Business Management degree. I have attended school for medical assistant and medical administrative assistant. I have experience as a medical receptionist. I have a lot to bring to the table, given the opportunity. I would love to work for a stable company that I can grow with. I'm looking for career opportunities and I'm willing to work hard and earn my place. Extremely flexible and willing to cross train.
Willing to relocate to: The Woodlands, TX - Willis, TX - Conroe, TX Authorized to work in the US for any employer
Work Experience
Customer Service Representative/ Production Planner Kongsberg Automotive - Willis, TX
June 2022 to Present
Customer Service Representative, Production Planner, Account Management, process purchase orders, EDI portals management, produce work orders and labels for shipping group, create BOMS (bill of materials) for warehouse management, Excel spreadsheet management, SAP management, Microsoft Teams meetings, other duties as assigned.
Data Entry Specialist/Order Entry/Scheduler
Atosa USA - Houston, TX
February 2022 to June 2022
• Commercial catering equipment,
• enter orders in SAP,
• customer service,
• create shipping documents,
• schedule trucks via My Carrier, Beeline Delivery service and Pronto Delivery service,
• prioritize shipments
Administrative Assistant
Baker Equipment & Supply, Inc. - Houston, TX
October 2021 to February 2022
• Maintained Maintenance records
• Managed day-to-day operations of Crane time
• Performed administrative duties such as filing, Excel, Microsoft Teams
• Served as point of contact for Crane department: Operators and technicians
• Assisted in answering Vendor questions
Administrative Assistant (Temp)
Dynamic Carpet Cleaning Solutions/Went out of business - The Woodlands, TX June 2021 to September 2021
• From payroll to social media, marketing and Google Ads & Analytics.
• I maintain all files and calls.
• Assist owner with his calendar management.
• Create estimates for customers for services. Negotiate contracts. Assist with bidding for new commercial contracts.
• Assisted in the company becoming part of The Woodlands Chamber of Commerce and BBB.
• There are many more job duties.
Office Assistant
Buckeye Cleaning Center - Houston, TX
May 2018 to June 2021
• Commercial cleaning products, paper goods, commercial cleaning machines.
• Order entry in SAP, SAP invoicing
• Customer service, order audits, phone etiquette
• Service CEO invoicing
• communications skills with all levels of staff
CSR/Administrative Assistant/Dispatcher
Automation Personnel Services - Houston, TX
March 2016 to May 2018
• Payroll for Industrial Technicians (16 techs),
• Closing all service calls for prior day,
• Answering upwards of 30+ calls per day, taking service requests and creating service work orders,
• Updating/maintaining preventive maintenance spreadsheets, generate PM work orders for monthly visits,
• Update/maintain on-call tech list,
• Generate/maintain PM unit filter list,
• Create /assign purchase orders,
• registration for tech safety training,
• phone etiquette,
• generate quotes, other duties as assigned.
Administrative Assistant
Penn Elcom - Houston, TX
June 2015 to June 2016
• Invoicing - A/P,
• Process electronic bank deposits,
• Data entry, filing, customer service, phone etiquette, additional duties as assigned Operations Assistant/Loan Assistant
AmPac Tri-State CDC - Grand Terrace, CA
October 2013 to August 2014
• Loan document servicing,
• Entry level loan closing,
• Data entry,
• Social media management, hootsuite, event planning,
• Scan Snap document scanning,
• Excel, word, filing, faxing, customer service.
Office Assistant
Mt. San Jacinto College - Menifee, CA
January 2011 to March 2012
• Clerical Assistant
• Special projects as assigned,
• Filing, faxing, collating, flyers/pamphlets, salary was grant funded Volunteer Activities Assistant
LIFE CARE CENTERS OF MENIFEE - Menifee, CA
August 2010 to October 2010
• Assisted in daily activities with Residents such as: Bingo, Popcorn and Movies, Social events (ice cream socials), Birthdays, Arts & Crafts,
• Companionship and other projects as needed
Medical Scheduler/Receptionist
NEWPORT DOCTORS MEDICAL GROUP - Newport Beach, CA
January 2008 to August 2008
• Managed and oversaw patient files of 25+ daily (RADIOLOGY & NEUROLOGY
• Scheduled and confirmed patient appointments utilizing 10 line multiline phone system,
• Assisted in radiology medical records
Medical Receptionist/Scheduler
VITREORETINAL CONSULTANTS - Houston, TX
June 2007 to December 2007
Houston, Texas
• Specializing in eye surgery of the retina and vitreous.
• Ensured patient retention by providing exceptional customer care and privacy to those we served
• Customer care, correspondence, and communication for entire medical facility
• Managed and oversaw 25 + client files daily,
• patient check-in/out, and appointment scheduling and confirmation. Administrative Assistant/Buyer
ACADEMY of HEALTHCARE PROFESSIONS - Houston, TX
October 2006 to June 2007
• Administrative Assistant to School Director, COO, CFO, Registrar, Financial Aide
• Student Book & Office Supply Buyer / Inventory Control of all medical, school, and faculty supplies
• Conducted extended background checks of all new student enrollment
• Proctor/test administrator.
• Implemented student schedules and special projects designed within the CLASS systems. Commercial Sales Assistant
ACME BRICK CO - Houston, TX
January 2006 to October 2006
• Managed and maintained order and billing files for three (3) top sales professional in the office.
• Handled all customer relation services through multi-line phone systems and PeopleSoft software Administrative Support Personnel
KROGER COMPANY - Houston, TX
February 2001 to November 2005
• Managed and maintained new item set-up / warehouse and direct store delivery.
• Maintained order guides for Kroger stores in Houston, Dallas, and Louisiana as Lead Pricing Analyst.
• Assisted and designed Sales Plans, Web Postings, MS Front Page, and Financial Cost Billing conversion of Deli and Bakery Departments.
• Assisted in the conversion of Albertsons to Kroger for Deli and Bakery Departments Education
Associate in Science (AS) in Business Administration Lone Star College System - North Houston, TX
August 2020 to Present
Associate in Science (AS) in Business Administration Mt. San Jacinto College - Menifee, CA
January 2011 to December 2013
Diploma in Medical Assisting/Medical Admin Assistant Polytechnic Institute - Houston, TX
2005 to 2006
GED in Education
Lone Star College System - Houston, TX
2004 to 2004
Skills
• Dispatch (1 year)
• Customer Service (10+ years)
• Order Processing (6 years)
• Automotive Customer Service (4 years)
• Logistics (3 years)
• Filing (10+ years)
• Billing (3 years)
• Receptionist (4 years)
• MS Office (10+ years)
• Data Entry (10+ years)
• Vendor Management (3 years)
• PeopleSoft (2 years)
• Order Entry (6 years)
• Accounts Receivable (2 years)
• Multi-line Phone Systems (8 years)
• QuickBooks (1 year)
• Social Media Management (1 year)
• Medical Receptionist (2 years)
• Phone Etiquette (10+ years)
• SAP (4 years)
• Office Management (Less than 1 year)
• Payroll (1 year)
• Microsoft Outlook (10+ years)
• Calendar Management (2 years)
• Contract Negotiation (2 years)
• Digital Marketing (Less than 1 year)
• Blogging (Less than 1 year)
• Email Marketing (Less than 1 year)
• Project Management (1 year)
• Marketing (Less than 1 year)
• Computer literacy
• Microsoft Office (10+ years)
• Medical office experience (2 years)
• Documentation review (5 years)
• Databases (10+ years)
• Analysis skills
• Insurance verification (1 year)
• Purchasing (1 year)
• ERP systems (5 years)
• HIPAA (2 years)
• ADP (Less than 1 year)
• Pricing (5 years)
• Typing (10+ years)
• Microsoft Excel (10+ years)
• Cash handling
• E-commerce
• Time management
• Research
• Data collection
• Microsoft Outlook
• Communication skills
• Customer service
• Computer literacy
• Clerical experience
• Writing skills
• Financial Analysis
Assessments
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Administrative support professional fit — Proficient September 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
August 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Working with MS Word documents — Proficient
August 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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