Administrative Assistant Customer Service
Resume:
Selena Palencia
Conroe, TX *****
**************@*****.***
Professional Summary
Graduate May 2025, AAS Business Administration,
Management degree. I have a lot to bring to the table, given the opportunity. I would love to work for a stable company that I can grow with. I am looking for career opportunities and I am willing to work hard and earn my place. Extremely flexible and willing to cross train. Authorized to work in the US for any employer
Willing to relocate to: The Woodlands, TX - Spring, TX - Magnolia, TX Authorized to work in the US for any employer
Work Experience
Production Planner/Scheduler
DCL America, Inc-Oak Ridge North, TX
December 2024 to Present
Identify and resolve potential production issues, assist in developing and maintaining production schedule, report on production performance and progress, monitor and control inventory levels, coordinate with other departments to ensure smooth production processes. Create production methods in Epcicor Cad Central.
Customer Service Representative/Administrator
Kongsberg Automotive-Willis, TX
June 2022 to December 2024
Assistant Production Planner, Account Management, process purchase orders, EDI portals management, produce work orders and labels for shipping group, create BOMS (bill of materials) for warehouse management, Excel spreadsheet management, SAP management, Microsoft Teams meetings, other duties as assigned.
Customer Service Representative
Atosa USA-Houston, TX
February 2022 to June 2022
• Commercial catering equipment,
• enter orders in SAP
• create shipping documents,
• schedule trucks via My Carrier, Beeline Delivery service and Pronto Delivery service,
• prioritize shipments
Administrative Assistant
Baker Equipment & Supply, Inc.-Houston, TX
October 2021 to February 2022
• Maintained Maintenance records
• Managed day-to-day operations of Crane time
• Performed administrative duties such as filing, Excel, Microsoft Teams
• Served as point of contact for Crane department: Operators and technicians
• Assisted in answering Vendor questions
Office Administrator
Dynamic Carpet Cleaning Solutions/Went out of business-The Woodlands, TX June 2021 to September 2021
• From payroll to social media, marketing and Google Ads & Analytics.
• Maintained all files and calls.
• Assist owner with calendar management.
• Create estimates for customers for services. Negotiate contracts. Assist with bidding for new commercial contracts.
• Assisted in the company becoming part of The Woodlands Chamber of Commerce and BBB.
• There are many more job duties.
Office Assistant
Buckeye Cleaning Center-Houston, TX
May 2018 to June 2021
• Commercial cleaning products, paper goods, commercial cleaning machines.
• Order entry in SAP, SAP invoicing
• Customer service, order audits, phone etiquette
• Service CEO invoicing
• communications skills with all levels of staff
CSR/Administrative Assistant/Dispatcher
Automation Personnel Services-Houston, TX
March 2016 to May 2018
• Payroll for Industrial Technicians (16 techs),
• Closing all service calls for prior day,
• Answering upwards of 30+ calls per day, taking service requests and creating service work orders,
• Updating/maintaining preventive maintenance spreadsheets, generate PM work orders for monthly visits,
• Update/maintain on-call tech list,
• Generate/maintain PM unit filter list,
• Create /assign purchase orders,
• registration for tech safety training,
• phone etiquette,
• generate quotes, other duties as assigned.
Administrative Assistant
Penn Elcom-Houston, TX
June 2015 to June 2016
• Invoicing - A/P,
• Process electronic bank deposits,
• Data entry, filing, customer service, phone etiquette, additional duties as assigned Education
Associate of Applied Science in Business Administration and Management Lone Star College System - The Woodlands, TX
August 2021 to Present
Associate of Applied Science in Business Administration Mt. San Jacinto College - Menifee, CA
August 2011 to August 2012
Diploma in Medical Assisting/Medical Admin Assistant Polytechnic Institute - Houston, TX
August 2005 to December 2006
GED in Education
2004 to 2004
Skills
• Customer service
• Databases
• ERP systems
• Communication skills
• Databases (10+ years)
• Filing (10+ years)
• PeopleSoft (2 years)
• Zendesk
• Payroll (1 year)
• Customer relationship management
• Microsoft Office (10+ years)
• Documentation review (5 years)
• Medical Receptionist (2 years)
• Data Entry (10+ years)
• Order entry (7 years)
• Contract Negotiation (2 years)
• Calendar Management (2 years)
• HIPAA (2 years)
• Leadership
• Phone Etiquette (10+ years)
• Account management
• Order fulfillment
• HIPAA
• Microsoft Excel (10+ years)
• QuickBooks (1 year)
• Purchasing (1 year)
• Office Management (Less than 1 year)
• Dispatch (1 year)
• Automotive Customer Service (4 years)
• Computer literacy
• Order Processing (6 years)
• Receptionist (4 years)
• Vendor Management (3 years)
• Office experience
• CRM software
• Data collection
• Insurance verification (1 year)
• SAP (7 years)
• Blogging (Less than 1 year)
• Cash handling
• Accounting
• Medical office experience (2 years)
• Logistics (3 years)
• Accounts Receivable (2 years)
• Billing (3 years)
• Pricing (5 years)
• MS Office (10+ years)
• Research
• Time management
• Clerical experience
• EDI
• Writing skills
• E-commerce
• ERP systems (5 years)
• Front desk
• Word processing
Certifications and Licenses
Driver's License
October 2017 to August 2032
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