MphenyiNdlovu

ad18fm@r.postjobfree.com 081******* Johannesburg

https://www.linkedin.com/in/mphenyi-ndlovu-74696bb3/ Education

University of South Africa Johannesburg

NQF LEVEL 5 IN PROJECT MANAGEMENT January 2023 – December 2024 Graduate institute of financial sciences Johannesburg NQF LEVEL 5 CERTIFICATE IN SHORT-TERM INSURANCE January 2020 – December 2020 University of KwaZulu- Natal Pietermaritzburg, KwaZulu- Natal BSC IN HYDROLOGY AND SOIL SCIENCE February 2013 – Novermber 2017 Work Experience

Transunion Johannesburg

REP II, MEMBERSHIP AND RECREDENTIALING 01 June 2022 – Present

• Renderrecommendationonmembershipapproval/declinationbasedonpredefinedparametersandestablishedprocedures/rules. Primarily responsible for gathering and validating the necessary documentation and communicating with the sales teams and/or the customer tomakeafinaldecisiononapprovingordecliningmembership. Conductperformanceofduediligenceverifications VerificationofGLBApermitteduseandgeneralbusinesscertificationsagainstbusinessnorms Verificationofintendeduseofservices andorproductsrequested ValidationviaThirdPartytoolsandorresources. Verificationofapplicant’sfederal,state, city/municipal and other government regulatory requirements Verification of applicant’s business legitimacy Adherence to TransUnion/TRADS policies regarding credentialing

Chubb Johannesburg

MULTINATIONAL OPERATIONS SUPPORT 01 January 2022 – 30 April 2022

• Issuing of Casualty, Property, D&O and Marine policies interms of MAX instructions, Max workflow management. Premium book- ings, policy and endorsement issuance, invoice issuance and query resolution across CHUBBSA multi-national servicingbusiness. Maintain the agreed operational framework, processes and KPA’s ensuring a quality consistent serviceonmulti-national business. Finance and CCQ resolved within a reasonable time/ Booking and invoice issuance to occur prior to the MAX deadline. Conduct monthly peer reviews within the required time frames in PQAP system, in accordance with the Quality Assurance Framework. Chubb Johannesburg

OPERATIONS ADMINISTRATOR (A&H) 02 February 2020 – 31 December 2021

• Assist underwriters by providing customer centric, quality operational services to internal and external clients: Timely & accurate WorkView management and filling Submission management, premium booking, policy and endorsement issuance across, renewal and endorsement processed measured by audits & Audits Manage the full monthly processes of servicesproviderpayments Generate invoices and cheque requisition frommasterreportandhandovertofinance/serviceproviders. Any other ad hoc duties by the operations manager Teamwork and assisting other team members. Ad hoc projects required for underwriting and audits Telesure (dialdirect) Johannesburg

RETENTIONS CONSULTANT 15 November 2018 – 28 June 2019

• Outbound calls Campaign promotions Customers service Administration Workedon revenue targets per day Skills

Microsoft Office Suite: MS Power Point, Excel and Word Salesforce: CRM

Analytical and report writing: Strong analytical and problem solving skills. Strong report writing and communication skills. LinkedIn learning: Six Sigma Foundation

LinkedIn learning: Project Management Foundations: Risk