Russell J. Crossing,MCPM,PMP

Program / Project Management Professional

*** ******** ***** ******, ** 30263

Cell Phone – 678-***-****

Email adil.com addrsses: ad18fe@r.postjobfree.com and ad18fe@r.postjobfree.com

Professional Summary

An IT Management professional skilled in Order Management / Supply Chain Solutions, Information Technology / Systems Applications, Consulting / Problem Solving and IAM (Identity Access Management), HealthCare and Merger & Acquisition Integration experience.

Experience in full life cycle software development using Microsoft technologies experience using Dynamics CRM 1.2/3.0/4.0,2011,2013,2015,2016, Dynamics 365,Salesforce, Azure, MS Dynamics 365 Portals, Adxstudio Portals. Experience with integrating Microsoft CRM and Power Apps with other third party clients and software(s) like Power BI, SharePoint, Logic Apps, Microsoft Flow, Azure Functions,MSD Omni channel, Five9,C360, Scribe, Biztalk Experience with SAP and ERP from working in the manufacturing industry. Results driven project manager with over 25 years of successful leadership in an IT environment. Highly successful in organizational development creating synergies to focus on results. Demonstrated leadership in motivating teams to achieve customer-centric goals while maintaining budget and schedule control. Impassioned to constantly improve process to surpass customer and corporate expectations.

Professional Experience

ChangeHealthcare 5/22/23 – 10/22/2023

Senior Project Manager

Experienced in MS Dynamics 365 CE entities, workflows, system configurations, customization development, plugin and custom workflow development, integration development, reporting, dashboards, web resources, CRM solution file management, security model and UI development.

Lead the Data Migration initiative from Dynamics CRM 2016 to Dynamics 365

Successfully transitioned 4 high Volume Tolling Back Office Systems and lead the data migration as well as the cut over effort for these implementations.

Leveraging Azure Developer, was responsible in creating Build Pipeline, Release Pipeline & CI/CD Pipelines (Github) to create reports in the system to provide accurate data for business decision making based on SSRS using SQL and FetchXML. Successfully connected Microsoft Dynamics 365 with the Microsoft Azure platform by coupling the Dynamics 365 event execution pipeline to the Microsoft Azure Service Bus Leaded multiple development teams and project managers leveraging Azure Developers to manage multiple client teams using agile methology leading daily Scrums etc.

Lead the integration effort of Microsoft Dynamics CRM with Microsoft Azure Cloud and configured the Azure Cloud platform accordingly.

Worked on Azure Function Apps to host and execute multiple azure functions from Azure portal to leverage the no code low code solutions accordingly.

Worked on Azure Logic Apps to automate various business processes and orchestrated numerous tasks for system and data integration successful.

Effectively plan, track, and manage assigned initiatives and projects to help teams successfully achieve their project objectives and deliver on schedule.

Establish project scope, deliverables and milestones with project sponsor and project teams

Facilitated the relationship between stakeholders, internal and cross-functional teams.

Developed project plan and oversee the execution of the project, including assigning work to project staff, managing project scope and project budget, and ensuring the quality of deliverables.

Lead feedback sessions such as post-mortems and/or retrospectives.

Resolved risks and impediments through persistence and creative thinking with a focus on delivery.

Interfaces with stakeholders and management to manage expectations, provide concise status updates on project and discuss concerns.

Created and ensured completion of project documents that remain current and organized.

Communicated expectations, plans, requirements, and progress for a project in both business and technical terms.

Managed migration and data conversions for Payers and Submiters for ChangeHealthcare.

Worked with the data center to manager migration strageies for external clien

UPS Healthcare 11/09/22 – 6/26/2023

EPIC Project Manager

Used Microsoft Dynamics CRM content pack for Power BI to easily access and analyze data for creating relevant weekly reports for the client.

Used Winforms as part of Microsoft’s .Net Framework, providing access to Microsoft Windows.

Interface elements by wrapping the existing Windows API in managed code.

Developed a lot of CRM functionalities and updated records in MSCRM using VB.NET

Worked with existing Web Server Controls marked up to a User Control was able to embed them in ASP.NET

Worked with Web pages that was hosting the Microsoft Dynamics CRM instance

Worked on the Project Management (PM) tool for Microsoft Dynamics CRM to define and manage projects for enhanced team visibility.

Integrated Project Management in Microsoft Dynamics CRM & associate project tasks for real-time, distributed project collaboration Using the Project Management tool in Microsoft Dynamics CRM I was able to maintain scope control with pre-defined milestones and thus I was able to measure actual vs. estimated costs to keep the project on schedule and under budget Using the Project Management tool in Microsoft Dynamics CRM I was able to maintain scope control with pre-defined milestones and thus I was able to measure actual vs. estimated costs to keep the project on schedule and under budget.

Organizes, schedules, coordinates and tracks activities for developing, testing, and deploying software releases associated with HELIX platform.

Using the Project Management tool in Microsoft Dynamics CRM I was able to maintain scope control with pre-defined milestones and thus I was able to measure actual vs. estimated costs to keep the project on schedule and under budget.

Organizes, schedules, coordinates and tracks activities for developing, testing, and deploying software releases associated with HELIX platform.

Oversee technical and business solutions with business stakeholders, identifies areas for process improvement and manages requirements gathering process.

Identifies and tracks project issues along with risk mitigation.

Plans, schedules, and monitors platform build activities to meet budget, schedule, and quality targets and to comply with established quality standards and healthcare compliance.

Interacts with internal and external stakeholders to facilitate activities to ensure projects and programs meet established deadlines.

TechMahindra 01/15/22 – 11/8/2022

EPIC Project Manager

Uses program and project management skills, experience, and methodologies to run successful projects. Including but not limited to effective budget planning, resource procurement, meeting planning/facilitation, conflict resolution, risk mitigation, status reporting, etc.

Worked on various data extract requirements to move bulk data from Microsoft Dynamics CRM to Salesforce.com.

Wrote different bulk jobs, system jobs etc. and ensured they ran on a regular basis.

Wrote custom workflow activities to achieve various sales requirements for the platform.

Wrote system workflows and dialogs in CRM to streamline different sales processes in the organization.

Worked on customizing Microsoft Dynamics CRM securities, hierarchies, roles, profiles etc. for the company.

Wrote different Javascripts to satisfy different field customizations along the Microsoft CRM platform.

Wrote different stored procedures in SQL Server 2012 to enhance different existing Microsoft CRM buttons like Advanced Find to achieve more functionalities.

Used different webservices like CrmService for Microsoft Dynamics CRM SDK.

Provided training for Microsoft Dynamics CRM 2015 & for Microsoft Dynamics CRM 2016 to different business users and sales reps of the organization and wrote user training manuals for the same.

Maintained all the different Microsoft Dynamics CRM environments in the system on a weekly basis Did various performance tuning and performance enhancements on a regular basis.

Used LINQ especially to retrieve data from Microsoft Dynamics CRM.

Used fetchxml to extract data and compile them into various reports to achieve different business requirements for the sales teams in the organization.

Wrote code using C# and Server Connection helper class and methods with Microsoft Dynamics CRM Webservices.

Installed Microsoft Dynamics CRM 2015 & Microsoft Dynamics CRM 2016 with the Outlook Client for multiple users and helped them get started with their CRM related jobs in the system.

Utilizes experience in the managed health care industry and/or an ability to exhibit stellar communication skills across the organization with Care Management, Provider Relations, Compliance, Finance, Customer Service, Claims, FEP and ITS and project teams.

Oversees all aspects of the program and project schedule throughout the SDLC life cycle, from initial kickoff through requirements analysis, design, testing and implementation phases for the project.

Leads variety of projects simultaneously, that engage with many different stakeholders from the executive team and directors, to the department project managers and individual contributors.

Lead Strategy, Planning and, Issue/Risk Mitigation and Documentation standards.

Identifies and communicates risks and issues that may require changes to plans or scope.

Organizes and synthesizes large amounts of information and present to Executive Leadership.

Ensures project documents are complete, current, and stored appropriately.

Facilitates or participates in process improvement brainstorming sessions.

Manages relationship with sponsors and project team members through status documentation and team meetings to ensure project meets the needs of the business.

Writes project documents including charters, business requirements, project plan, training, policy and procedures, etc. using the company adopted documentation template.

Used Azure to assist the platform team to provide new cloud computing to develop application and services.

Lead migration from ServiceNow to Jira to Improve collaboration, streamline workflows, and enhance productivity.

Used Jira to track issues and actions to maintain on time delivery.

Pratt & Whitney 8/31/21 – 6/22/23

Senior Project Manager

Interview target companies to assess cyber risk and financial impacts of acquisitions

Document information from target companies and generate reports and products to enable decision making by senior cybersecurity leaders.

Project manage all cybersecurity efforts during the Mergers and Acquisitions process.

Facilitate and coordinate the IT and cyber integrations of acquired companies.

Continually develop and implement process improvements to reduce risk and simplify the M&A process for cybersecurity.

SunTrust/Truist, Atlanta GA 6/23/2020 – 5/28/2021

Senior IT Project Manager – Security

Directed security projects based on a company's specific goals and needs.

Develops project plans, for the Business sponsor for the merger of BB&T and SunTrust.

Replacing all badge readers for BB&T and SunTrust (supply chain project).

Supervise the work of various team members to provide a seamless implementation.

Direct communication, and testing strategies for the Business sponsor.

Conduct project meetings and provide weekly status reports.

Resolves any issues not to impede the project timeline.

Northeast Georgia Health Systems, Gainesville, GA 3/2018 – 6/5/2020

Senior IT Project Manager / Identity Access Manager

Provides leadership to the PMO, direction and process control to a team of resources to accomplish a common goal defined by the project scope and objectives.

Monitored the gate stages of the SDLC process including initiation, planning, execution, controlling and closing.

Managed multiple projects which included (Kronos, Inpatient Pharmacy, Outpatient Pharmacy and Concur. Moved multiple pharmacy inventories to facilitate all pharmacies.

Implemented duo two factor authentication for the Kronos mobile application using Imprivata and a token for accessing data.

5 years of EPIC implementation within the hospital environment. Worked with EPIC personnel as well as training and dress rehearsals for implementation and execution.

Managed the network and security personnel to set up a new pharmacy data center and security for authentication and access to certain entry points. Setup AP(s) (access points for the wireless network system in three pharmacies.

Defined quality assurance check points to determine the health of all projects for executive reporting.

Defined KPI(s) for the PMO in order to track budgets, on times deliver and resource availability. The average project budget ranged from 5 million to 15 million.

Defined priority of project based on the strategic pillars defined by the business.

Develop and track project budgets as well as report on budget variances.

Provides project planning, project management mentoring and leadership to other members of the NGHS team.

Organized, report and communicate the communications of the projects to executive management.

Lead meetings on project planning, operations, implementation, scheduling, project status and project evaluation.

Guided operational counterparts in decision making, optimal workflow design and change management needed to support a successful implementation.

Partnered with operational leadership to clearly define project objectives, scope and project success metrics, in addition to organizing project resources to accomplish the defined objectives.

Facilitate the completion of project related documentation including, but not limited to: policies and procedures, technical documentation, meeting minutes and decisions.

Took the lead in integrated activities that span operational, clinical and/or technical areas.

Assured of the timely delivery of a fully operational and stable system as well as all activities required for a clean turnover to IT and operational support.

Managed IBM resources through MSP to provide process and procedures for backup and recovery of applications and databases. Also developed DR (disaster recovery plan) for all data centers.

Sterling Talent Solutions, Marietta, GA 8/2017 – 2/2018

Procurement Project Manager

Responsible for leading procurement project from inception to completion.

Provided project plans, timelines, and status reports for the project.

Established frequencies for team meetings and communication to stakeholders.

Conducted Sterling Concur Administrator design sessions to establish processes and operating procedures.

Created a Sterling Concur Admin User Manual for training admins in Manila, Canada, UK and India.

Conducted Sterling Concur End User design sessions to establish processes and operating procedures

Created a Sterling Concur End User Manual for training end user in Manila, Canada, UK and India.

Tracked testing results and milestones for each phase of the project.

Conducted project close out and transition to operations.

Create New Vendor Form for ease of adding accurate information for new vendor setup.

Worked with CDW to manager inventories for offices supplies, telecommunications equipment, printers etc. in the UK and US companies.

SunTrust, Atlanta, GA 3/2015 – 6/2017

Program Manager/Project Manager

Responsible for all aspects of technical project and program management.

Manage high value long term strategic projects that involve new and/or enhancing technology, are highly complex, and require tight coordination and integration with multiple organizations and suppliers.

Worked with legal on expired contracts as the lead risk manager in reducing vendors for a cost saving of 2.5 million dollars.

Accountable for deployment of cost saving and process improvements with the PMO in collaboration with an outside consultant and cross functional teams across the company.

Responsible for working with indirect and direct category leadership and team members on improvement opportunities, coordinating weekly updates on multiple projects, assessing timeline and resource needs.

Provides overall direction and technical or analytical guidance to project and program teams that typically span multiple organizations and may also include outside suppliers/vendors.

Leads large cross functional teams to manage programs within allotted timeline and budget.

Work with external vendors and internal stakeholders to champion program/project(s) across the entire organization.

Define and document current-state business functions and processes.

Create process flows to document business processes.

Develops detailed project plans, schedules, estimates, resource plans, and status reports.

Leads program meetings and is responsible for program tracking and analysis.

Ensure adherences to quality standards and reviews program/project deliverables.

Manages the integration of vendor tasks and tracks and reviews vendor deliverables.

Proven large complex project management experience.

IT Cost Management/Project Management.

CM/PM tool experience.

Planned and coordinated monthly, quarterly and annual program/project budget functions from 1.5 million to 5 million operating budgets (cost allocations, variance analysis, and forecast).

Managed the financials using the portfolio management tool (Primavera) for time entry and reconciling on a weekly basic with the accounting system (EcoSys) to ensure budgeting accuracy.

Managed teams of 25 to 35 across work streams / departments including BA(s), Technical Lead, Architects, Developers (Onshore and Offshore) and Testing personnel.

Resource planning for the program/project in house and off shore accounts.

Aflac, Columbus, GA 10/2007 – 11/2014

Project Manager II/ Scrum Master

PMO – Established process and procedures to monitor and control projects under Business Programs both Agile and Waterfall.

Worked 10 years with Sales and Marketing to develop the strategy for SmartClaim One Day Pay to allow customers to file claims online.

Controlling, tracking and reporting activities to ensure efficient development and implementation of applications under an aggressive timeline.

Organize and facilitate Agile and Scrum meetings, which included, Grooming, Sprint Planning, Stand-ups, Sprint Check-In, Sprint Review, Retrospective and Sprint report.

Produce/maintain/review project implementation plans which include a detailed MS Project Plan with Resource Allocations and Primavera., Major Milestones and Timelines.

Effectively manage scope, issues, risks, resources and Business Sponsor’s expectations using Primavera.

Manage project budget, schedule, tracking, reporting and revenue cycle for the Aflac Claims department.

Monitor testing using HP- ALM (Application Life Cycle) – Employer 11

Ensure completion of test scripts and defect resolution

Manage the test schedule from test planning through test execution for all test phases at a detailed application/interface level and external testing.

Develop and implement software release plan.

Manage deployment strategies and decommissions.

EarthLink, Atlanta, GA 3/2006 – 10/2007

Senior Project Manager

PMO – Established process and procedures to monitor and control projects under Business Programs

Controlling, tracking and reporting activities to ensure efficient development and implementation of applications under an aggressive timeline.

Produce/maintain/review project implementation plans which include a detailed MS Project Plan with Resource Allocations, Major Milestones and Timelines.

Effectively manage scope, issues, risks, resources and Business Sponsor’s expectations.

Manage project budget, schedule, tracking and reporting.

Monitor testing using Mercury Quality Center (Quality Center ALM).

Ensure completion of test scripts and defect resolution.

Manage the test schedule from test planning through test execution for all test phases at a detailed application/interface level and external testing.

Develop and implement software release plan.

Manage deployment strategies.

Coca - Cola Enterprises, Atlanta, GA 8/2001 – 12/2005

IT Senior Project Manager

IT Senior Project Manager for SAP Software Development (SDLC).

Wrote the SDLC and purchasing process for the PMO.

Design project profiles and manages project from inception to completion.

Manages project plans of Teams located across multiple facilities; orchestrates Development/QA managers who individually are responsible for executing their respective functional tasks

Establishes effective communication with managers across technical and non-technical teams to identify key plan tasks and due dates

Ensure high quality and on-time completion of project deliveries

Facilitate, collect and document end user business requirements.

Managing resources and develop project budgets. Managing resources, cross-functional teams, third party vendors and develop project budgets.

Managed 20 developers, engineers, technicians and support staff in multiple geographic locations.

Manage interfaces and conversions migrations strategies including master data loads, and loads to other applications using development scripts or middleware tools.

Monitor and report defects using Test Director

Provide second level support of optimization applications from beginning of problem to resolution.

Evaluate, test, implement and deploy software changes and updates.

NetVendor, Atlanta, GA 1/2001 – 6/2001

JD Edwards Project Manager

Analyze, design and implement NetVendor’s EMBRACE which is third party B2B software to JD Edwards One World and World Software Sales Order Management Systems.

Develop detail functional requirements and specifications including data mapping of batch and real time integrations points through JD Edwards’s interoperability.

Documented, tested and design the client implementation guide and training criteria.

Collaborated with a cross-functional team implementing J.D. Edwards world software in two manufacturing plants for a Tennessee based tier one automotive manufacturer. Attended J.D. Edwards certification training, collaborated with design team, designed purchasing/distribution and manufacturing processes, selected and arranged training of team members, directed the implementation, and resolved installation issues. The J.D. Edwards system was installed in two plants at a budgeted cost of $3.3 million per plant and upon completion improved plant productivity from 67% to 92% creating a $1 million annual cost avoidance.

Developed a best practice model needed to improve procurement, manufacturing, and distribution operations for manufacturing plants owned by an Indiana based tier one automotive manufacturer. Surveyed operations of top five facilities, designed J.D. Edwards system meeting world class standards, created a pilot model, invited subject matter experts to evaluate and test the system, completed a Gap Analysis to address additional requirements and demonstrated the system to corporate directors. Directed a team of five IT professionals and a consultant creating a best practices model to be implemented in 26 manufacturing and distribution\ facilities.

Technical Skills

Applications - MS Office 360,WS Project, Visio, SharePoint, WorkFront, Lotus Notes, Agile, Crystal Reports

Tools - HP Mercury IT Governance/Quality Center/Test Director, EcoSys, Primavera P6, SharePoint, WorkFront, Clarity, MS Project, Smartsheet, NetSuite, Jira

Education

Masters Project Management – Boston University 2006 (PMP)

Major: B.S. Computer Science, East Tennessee State University 1986

Member; Project Management Institute (Atlanta Chapter) - 2003

Related work in Electrical Engineering and Business Management.

Member of Alpha Phi Alpha Fraternity

Graduate Assistant Baseball Coach East Tennessee State University 1984 - 1985

Certifications

PMP Certification - 2006

MCPM Certification - 2006

Scrum Master Certification – July 5, 2021

Scrum Product Owner Certification – July 5, 2021

Systems Certification for Ford, GM, and Chrysler

Certified in J.D. Edwards World Software Systems and Applications

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