KEITH

MCALLISTER

***** * ***** **

Surprise, AZ 85374-4107

602-***-****

Skills Summary

Possesses knowledge in various areas of communications; excellent relationship with clients/customers; very reliable and professional personality

Demonstrates comprehensive written and verbal communication skills

Provides excellent motivation with and among internal and external clients

Able to work independently as well as with other team members

Highly organized and able to multi-task

Possesses sound judgement with regard to problem solving

Demonstrates a sense of urgency when needed and listens wells

Education

HS Diploma,1975

Jules E. Mastbaum Area Vocational Technical School

Philadelphia, PA

Attended various colleges (dates upon request)

Community College of Philadelphia

West Chester University

Temple University

Philadelphia College of Bible

Grand Canyon University

Military Experience

Pennsylvania Air National Guard

Chaplain’s Assistant/111th Fighter Wing (former name)

Willow Grove Air Reserve Station (former name)

August 1982 - January 2007

Provided administration assistance to Unit Chaplains, assistance in worship services, trained other staff assistants, prepared various reports in compliance with State, Federal and Unit rules and regulations. Successfully prepared and completed various Unit inspections. In 2005, our team received an outstanding rating in our last inspection.

Work Experience

Ability360

Home Care Services/Supervisor/Personal Care Assistant

January 2019 – April 2020; December 2015 – December 2018

Provided personal home care services which included bathing, dressing, transfers, range of motion, exercises, incontinent care, just to name a few. In addition, I also provided companionship, prepared and served meals and maintained a clean living environment.

Goodwill of Central and Northern Arizona

Janitorial Services/Retail Associate

September 2013 – October 2014;October 2014 - February 2016

Provided outstanding customer service while selling merchandise, maintaining selling floor and responding to questions from customers. In addition, operated cash registers, managed financial transactions and balanced cashier drawers.

Unemployed

January 2011 – September 2013

Macy’s Credit and Customer Service

Fraud Representative/September 2010 – January 2011

Received incoming and made outgoing calls pertaining to fraudulent activity in regards to in-store and online purchases; served as a point of contact between customers, credit card bank and shipping carriers where necessary; researched and resolved inquires via credit systems and other media to respond to customers’ requests.

First Baptist Church of Fountain Hills

Building and Grounds Keeper/February 2008 – December 2010

Provided janitorial services for assigned buildings and rooms on the church grounds; maintained buildings, rooms and grounds in a clean, sanItary and safe condition; completed minor repairs to various areas such as building hardware, fixtures, plumbing, woodwork, equipment and furniture.

US Airway

Customer Relations Representative/January 2006 – December 2007

Documented past travel issues and forwarded current issues to upper management for further consideration and executive assistance; educated customers about US Airways policies, procedures and current operations.

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