Shariah Carswell

Customer Service/Food Service

Poinciana, FL 34759

ad18f2@r.postjobfree.com

+1-412-***-****

I can perform any duty given to me, I am a hard worker, and a quick learner, I love to help those in need, and love to see others happy

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Provider Service Advocate

UnitedHealth Group

January 2023 to Present

Take incoming call from providers, assist with benefit and eligibility for member, creat auth. Communicate through chat.

Telesales (remote)

Teleperformance - Pittsburgh, PA

September 2020 to January 2023

Take incoming calls, assist customer with plans that match their needs, go over benefits for upcoming year, make any changes if necessary. Provide customer service as needed Field Representative

UNITED STATES DEPARTMENT OF COMMERCE - U.S. CENSUS BUREAU - Pittsburgh, PA August 2020 to September 2020

Worked as an Enumerator . . Visit houses who has not responded to the 2020 Census Customer Service Representative

PNC Financial Services Group - Pittsburgh, PA

July 2014 to September 2017

Answer incoming calls. Assist customers with banking needs. Provide transaction information, and provide customer service as needed.

Education

Diploma in Culinary Arts

Auguste Escoffier School of Culinary Arts-Boulder - Boulder, CO May 2021 to Present

High School Diploma in Classes required

Steel Valley Senior School - Munhall, PA

2007 to 2010

Skills

• Waitress

• Host

• Customer Service (10+ years)

• Collections

• Restaurant Experience

• Food Service

• Serving Experience

• POS

• Insurance Sales

• Cooking

• Culinary Experience

Certifications and Licenses

Food handler certificate

RAMP Certification

Life Insurance License

March 2021 to December 2023

Newly Insured to sell Life Insurance plus Annuities Assessments

Customer service — Proficient

December 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am a very hard worker, I learn just as fast as i work, I work until the job is done, I am very respectful, and great with solving problems. Working with customers is all I know, I love to help others, in any way I can to ensure they are satisfied.

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