D

Sabrina

Davis

214-***-****

Sabrinad******@gmai

l.com

Dallas, TX 75216

SUMMARY

I am a multi-talented individual with over 10 years of experience in supporting patients with tasks of daily living, housekeeping, and overall customer service. Professional and clear communicator when assisting customers as well as when reporting information to supervisors. I'm motivated, I can adapt to change, and I'm a well rounded team player. SKILLS

Compassionate Patient Care

Personal Hygiene Assistance

Relationship Building

Attentive to People

Cash Handling

Customer Service

Work Task Prioritization

Honest and Ethical

Attentive and Observant

Team Player

Detail-Oriented

De-escalation Techniques

EXPERIENCE

Personal Care Assistant

Dallas, TX

Ultimate Home HealthCare Services, Inc/ Mar 2019 to Current Maintain daily living standards by assisting clients with personal hygiene needs. Make beds, sweep floors and sanitize surfaces to support activities of daily living. Assist with meal planning to meet nutritional plans. Support bathing, dressing and personal care needs. Drive clients to shop for groceries, attend doctor appointments and run errands. Follow care plan and directions to administer medications. Create safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Customer Service Representative

Dallas, TX

TeleCommunication Systems/ Jan 2017 to Mar 2021

Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Asked probing questions to determine service needs and accurately input information into electronic systems.

Housekeeper

Dallas, TX

Grand Inn Motel/ Feb 2018 to May 2020

Used cleaning chemicals following proper guidelines. Vacuumed floors and dusted furniture to maintain organized, professional appearance. Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Sanitized and cleaned sinks, mirrors, toilets and showers. Requested maintenance orders to fix non-working equipment and address room damage.

Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Sales Associate

Dallas, TX

Dollar General/ Mar 2017 to Dec 2018

Operated cash register or POS system to receive payment by cash, check and credit card.

Helped customers find specific products, answered questions and offered product advice.

Maintained merchandise presentation by stocking and rotating merchandise. Stocked shelves with new merchandise and checked for outdated or damaged items. Kept front end area clean and sanitized

Security Guard

Dallas, TX

ABM Industries/ Aug 2013 to Nov 2016

Secured personnel and premises by inspecting buildings and patrolling property. Addressed problems quickly and reported clear information while working under minimal supervision.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Investigated reported incidents to protect company assets. Guarded restricted areas to prevent unauthorized entry. Verified photo IDs and tickets to allow guests passage. Completed incident reports to record security or loss prevention incidents. Custodial Worker

Dallas, TX

Result Staffing/ Jan 2010 to Jan 2015

Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.

Vacuumed floors and dusted furniture to maintain organized, professional appearance. Notified building managers about needed repairs to maintain public safety. Wet and spot mopped to clean floors and other surfaces in public corridors. Maintained accountability for building keys, master keys and access cards. EDUCATION AND TRAINING

GED

Lincoln High School May 2004

Dallas, TX

CERTIFICATIONS

CPR Certified

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