Ronald C. Borland

Mansfield, OH ***** 419-***-**** ad18dv@r.postjobfree.com

Release Manager / Process Improvement Analyst

Ensuring on-time application delivery to meet client expectations.

Resourceful and results-oriented technology leader skilled in supporting business operations projects that generate best-in-class IT solutions. A strategic planner with a proven history of process improvement projects; developing and refining process for information technology management in cross-functional teams.

Skilled in all facets of life-cycle development leading the identification of opportunities and risks, development of process and workflow solutions, code deployment and testing, and monitoring and reporting progress to senior technology executives through all phases of SDLC.

Leverage exceptional technical proficiency and apply best practices to deliver top quality results for solution development, code deployment, data governance, data modeling, and data governance.

Reputation for subject matter expertise demonstrated in curriculum development, training, and mentoring.

Strong work ethic and confidence to manage high-pressure assignments to successful completion of required deliverables.

Possess ITIL, Project Management, and Continuous Improvement certifications.

Key Qualifications

DevOps Release Management • Continuous Improvement • Change Management• Data Modeling • Data Mapping• Data Governance • Business Analysis • Project Management • Technical Writing • Quality Assurance • Waterfall / Agile / Hybrid Software Development Lifecycle

Technical Expertise

Microsoft Office 365, UrbanCode Deploy, Octopus Deploy, ErWin, VBA, HP ALM, Rational Team Concert

Professional Experience

EXPERIS 2018-Present

DevOps Release Manager

Supporting managed code release for a major regional insurer in a DevOps environment.

Planned, scheduled, and coordinated bi-weekly infrastructure releases for production environment to ensure approved changes were deployed to production on a timely basis, without conflict.

Planned, scheduled, and coordinated daily code releases for pre-production environments to ensure that checked in code was available to testers and business analysts as rapidly as possible.

Simplified, documented, and promulgated pre-production code deployment processes to minimize opportunities for errors in code deployment.

Improved and standardized record keeping processes to provide program leadership with more accurate and timely access to the data needed for executive reporting purposes.

ANALYSTS INTERNATIONAL CORPORATION Columbus, OH 2018

Release Manager

In support of the corporate coordinated IT release process, served as project manager and reporting analyst for both agile and waterfall SDLC teams, ensuring the accuracy and timeliness of the information presented to drive release quality and efficiency.

Delivered consistent reporting to the release management team and portfolio leaders to minimize incidents and unanticipated outcomes.

Created new, complex reporting tools to pull data from multiple sources and provide an “at-a-glance” view of release health.

NATIONWIDE INSURANCE Columbus, OH 2001-2017

Quality Assurance Analyst (2011-2017)

As primary point of contact, led all quality assurance and defect management activities for the business intelligence unit, including project management, process improvement, risk analysis, reporting, training, and conflict resolution. Supported a team of 85 data warehouse associates and contractors; reported to data warehouse application suite owner.

Delivered consistent reporting to CIO on quality and release management success across all business solution areas (BSAs) through development of new reporting processes and formats.

Achieved 90%+ reduction in time needed to aggregate and integrate data and create reports, for a $40K annual savings.

Facilitated rapid and accurate re-seating assignments for associates moving across Agile team spaces with the design of a new process and supporting application.

Created time/cost analysis reports for Software Quality Assurance directors to provide consistency across teams.

Data Warehouse Requirements Analyst (2010-2011)

Elicited and documented IT requirements for high profile data warehouse projects with budgets ranging from $100K to $1.5M, to ensure the data warehouse team’s ability to provide data sets and reports required by internal customers, agents, and regulatory agencies, and compliance with legal and security constraints.

Simplified and standardized the requirements documentation and validation processes with new project management and requirements documentation tools and templates used by all data warehouse teams; reduced the number of pages in the template document by 75% and the required data elements by 60%.

Provided expert guidance to coworkers and associates on leveraging Microsoft Excel, Access, and PowerPoint tools and techniques to increase accuracy and accessibility of documents, reports, and plans.

Process Management Consultant - Communications (2004-2010)

Business operations leader for the Senior Vice President in the Property and Casualty Insurance Operations (PCIO) Strategic Initiatives Office. Prepared and delivered associate level communication processes and programs to over 12,000 associates nationally generating a focused understanding and identification with the PCIO vision, mission, and strategic approach.

Served as Business Project Manager two concurrent national projects sponsored by the President of Property and Casualty Insurance Operations. Both projects were completed on time and within budget.

Architected and developed a comprehensive data collection and analysis tool that automated a process for evaluating potential benefits of acquiring targeted independent agencies; resulted in the identification of over a dozen targets for acquisition with a total direct written premium uplift of $1M+ during the first year it was available.

Managed a two-year program of senior officer visits to all Nationwide worksites to educate all associates on the company’s strategy and how their efforts helped the company achieve its goals. Was the primary content provider and speechwriter for this effort.

Data Architect (2001-2004)

Expanded a data modeling role to include development of standards and templates to support requirements elicitation and data governance. Provided training on the value and process of developing conceptual, logical, and physical models as part of the scope definition and design phases for projects.

Developed detailed conceptual and logical data models in support of business initiatives and application development projects.

Developed a comprehensive book of standards detailing data design process, nomenclature, and governance standards for all digital projects for Property and Casualty Insurance Operations.

BANC ONE CREDIT COMPANY Columbus, OH 1997 - 2001

Data Quality and Project Manager

In an indirect lending data warehouse startup, was responsible for application development, end-user documentation, customer training, and metadata management as well as serving as project manager for cross team projects.

Worked with departing subject matter experts to document processes and procedures to ensure that vital information would not be lost to the bank sure to retirements and career changes.

Served as project manager for both operational and Y2K preparation and clean management.

Served as conceptual and logical data modeler for data mart design and for analysis and reporting projects.

SIMPLY SOLUTIONS OF OHIO Lucas, OH 1997 - 2000

Senior Consultant

Worked with clients around the country on Y2K remediation and clean management projects to ensure their applications would not fail due to the issues associated with the century end date change. This required in depth reverse engineering of existing systems to identify the specific areas of concern, as well as rebuilding and/or expanding database structures to handle four-digit year formats.

UNICOMP SYSTEMS, INC. Mansfield, OH 1988 - 1997

Director of Development and Support

Led all application design and development operations, as well as the technical support team for a software development company focused on the law enforcement and correctional markets

Managed all requirements elicitation and documentation activities for all development projects.

Served as program manager for the conversion of all client agencies from summary-based reporting to incident-based reporting processes in compliance with design requirements provided by the Federal Bureau of Investigation and the National Crime Information Center.

Certifications and Professional Development

ITIL FOUNDATIONS AND ITIL INTERMEDIATE - Planning, Protection and Optimization, Operational Support and Analysis

MUSKINGUM UNIVERSITY - ANALYSIS CERTIFICATION PROGRAM

GEORGE WASHINGTON UNIVERSITY – Requirements Development Facilitation

THE INSTITUTES FOR CPCU – Associate in Management, Insurance Services, and General Insurance

Notable Presentations

Open the Door (2018)

Preparing oneself to take immediate, effective action when opportunity knocks

R and T Continuous Improvement (2017)

Introduced the Continuous Improvement framework developed for the Requirements and Testing team at Nationwide Mutual Insurance Company

Quality Assurance Quality Control (2016)

Highlighted the difference between problem prevention and post-introduction detection and correction

The Value of Effective Communication (2015)

Applied “The Charge of the Light Brigade” to demonstrate key components and outcomes of effective communication

Sailing the Seven C’s of Effective Change (2013)

How an organization can take full advantage of both business and technical change management

Hello. My Name is “Customer” (2011)

Identifying and managing the complete set of stakeholders for ones project

The Idea Evolution Model (2008)

A modeled approach to generating, developing, and encouraging innovation process and practice

Information Assurance (2004)

The next logical step beyond simple data governance and data quality management

Introduction to Data Modeling (2003)

An introductory level course on data modeling concepts and practices in support of data design and governance projects

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