Satpal Sayal

****, ****** **** *****, ******** junction, Nj-08852. Ph; 732-***-**** Email; ad18dt@r.postjobfree.com

Professional Summary

Knowledgeable transportation and distribution professional with exemplary skills in customer service, scheduling and time management. A dedicated leader with team-oriented mentality. Proven history of adaptable, resourcefulness and reliability.

I Have 12 plus years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills.

Polished Dispatcher with fantastic customer service and collaboration skills. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism.

I am very confident & experienced as a Dispatcher/Manager working for Safe Transporters Inc. Personable and energetic with critical decision-making skills. Ready for the next step in a dispatch role in a high volume call center. Ambitious Dispatcher with experience finding the most effective routes for drivers.

Highly communicative offering great writing and administrative skills. Pursuing a new Dispatcher role .

Reliable Dispatcher with 12 plus years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers.

Worked 12 plus years with the same company and built it up not a job jumper a very hard and persistent worker always seeking results and not stopping till results are achieved.

Skills

Carrier negotiations Computer skills

Transportation activity management Logistics management

Continuous improvement Trip planning

Route optimization Documentation

Team management Revenue Generation

Knowledge of state roads DOT regulations

Physically fit and agile Excellent time management

Work History

Dispatch/Logistics Manager. From; August 2007 to Present.

Safetransporters Inc---North Brunswick NJ

. Trained 30 new employees in various procedures and gave feedback on daily performances to increase productivity and thus the revenues.

. Evaluated and adjusted nearly 20 plus routes based on daily needs and worker availability.

. Keep detailed track of all available field personnel and completed calls.

. Increased area coverage by 20% by effective scheduling and location monitoring.

. Directed all Dispatching, Routing, and Tracking of 12 car haulers hauling 100 cars everday.

. Closely monitored dispatch board to triage and prioritize over 500 calls a day.

. Scheduled and dispatched drivers to to various locations to pick loads going all over USA.

. Updated vehicle logs, cargo records and billings with accuracy and efficiency.

. Inspected work output and processes to make sure adherence to standards and specs.

. Worked closely with customers and drivers to effectively resolve issues and complaints.

. Built professional relationships with new and existing clients through active listening and intelligent open-minded questioning sessions.

. Created delivery routes and optimized plans for traffic, road conditions and other factors.

. Provided safety training and developmental services for existing and new drivers.

. Checked that each route was effectively covered by delivery drivers.

. Communicated with customers to make sure that delivery expectations were met.

. Communicated with drivers to make sure the right trailer and tractor was used for each load

. Reviewed paperwork and contracts prior to dispatching trucks and drivers to ensure accuracy.

. Handled incoming calls and emails from customers regarding issues with deliveries.

. Kept track record for maintenance of each tractor trailer so the road worthiness is not effected thereby reducing downtime on road and increasing revenues.

Education

Bachelor of Arts; Economics,06/1984

Mumbai University—Mumbai.

Received scholarships for studies.

Captain of Body Building Team for College.

General Secretary elected(by 10,000) students of the College.

Accomplishments

. Documented and resolved issues leading to theft of gas and parts by drivers which led to improved profits.

. Supervised a team of 9 staff members and 15 drivers.

. Collaborated with a team of 5 members to create a dispatching software which led to Safe Transporters Inc having an upper hand in location of best loads and shortest routes.

Won many awards and accolades for various sports.

. I won 36 Body building championships prominent among them being MR. Bombay and placing second in State .was intercollegiate champion for Ping pong and won water polo trophy for my club and won many swimming relays .

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