Stephanie Harrold

Clarksville, TN *****

ad18dg@r.postjobfree.com

1-260-***-****

EDUCATION

Bachelor of Science in Human Services

Indiana Institute of Technology – Fort Wayne, IN

Graduated May 2010 – G.P.A. 3.98

WORK EXPERIENCE Authorized to work in the United States for any employer.

Customer Service Representative

Republic Services- Remote

July 2021 – current

Handling a high volume of customers through email, inbound and outbound calls. Assist customer in a first step resolution with inquiries about service and billing invoice concerns. Using active listening, having a warm professional attitude and empathy with customer, I am best prepared to de-escalate complaints and offer service. Updated customers confidential data information, process payments and any add on charges to service in Salesforce. Meeting daily, weekly and monthly metrics with surveys provided from customers meeting 10’s for performance.

Home Base Case Worker/ Visitation Facilitator

Seeds of Life – Anderson, IN

September 2019 – January 2021

Bachelor level Supervised Visitation Facilitator who provided hands on direct assistance and education to parents with children referred for services by DCS and court orders. Guided families who have had their children removed from their home or parents that were incarcerated with parenting techniques while they spent time with their children. Coached achieving stability with families by setting goals. Encouraged bonding between parents and children through playful interactions. Reported to Supervisor through reports on the progress of families towards reunification. Adhered to the Home Base Case Worker-Visitation Facilitator policies and all related professional requirements.

Director of Student Services in Cougar Café

Greenfield Central High School – Greenfield, IN

August 2017 – September 2019

Managed a specifically designed learning environment for teens in high school who needed academic support. Coordinated support with licensed teachers to provide for a wide range of developmental, social, and behavioral needs.

Family Support Worker and Assessment Supervisor

The Villages Healthy Families – Indianapolis, IN

February 2011 – August 2015

Ensured families were linked to resources within the community that promoted and modeled the prevention of child abuse and neglect. Trained and facilitated a team of professionals in best time management practices of home visits, specialized training and completion of client documentation maintaining State of Indiana Guidelines and Healthy Families. Performed weekly team meetings reviewing clients’ charts, family goal progress, screens completed and scored, and other related materials.

Instructional Assistant – Substitute Teacher

Greenfield Central Community School Corporation – Greenfield, IN

August 2008 – February 2011 & July 2017 – September 2019

Assessed and designed behavior techniques to aid students in organization and completion of daily assignments. Instructed students one on one in social skills inside and outside the classroom. Worked closely with teachers on developing best course of action to support students’ success with course work. Educated and modeled appropriate behavior for students to be successful in traditional classroom setting. Tutored a variety of students with diverse learning styles and in an array of content areas.

Director

Little Blessings Child Care Ministry Inc. – Huntington, IN

May 2002 – August 2008

Developed workshops geared to promote positive family structures for a clientele of 93+ families, including 150+ children. Guided and trained 21 employees on company policies and State of Indiana guidelines. Worked with staff on leading a positive and educational curriculum for children ages 6 weeks to 12 years old. Administered accounts payable and receivable along with other Administrative duties. Continued the certification compliances for multiple State programs. Assisted the Board of Directors in developing internal and external policies and guidelines. Built community connections networking to demonstrate the positive benefits for families and community on providing the type of wrap around services that Little Blessings was providing. Successfully wrote grants totaling $45,000 that allowed for startup educational and safety equipment for facility and a renovated kitchen to best prepare nutritional meals for children and families.

SKILLS

Solid experience working with people of diverse backgrounds, ethnicity, and social concentrations.

Competence to help others problem solve, manage goals, effectively use active listening to best understand and improve behavior.

Capacity to build programs that help families and individuals with educational needs, crisis concerns, and developmental targets.

Firm understanding in Microsoft Office, Power Point development, Excel, Salesforce, and QuickBooks.

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