Yoko-Shamada Darden

Fayetteville, NC *****

ad18cy@r.postjobfree.com

+1-910-***-****

Dedicated and focused Administrative Assistant/ Customer Service Rep who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed.

Authorized to work in the US for any employer

Work Experience

Income Maintenance Caseworker II

Cumberland County Department Of Social Services - Fayetteville, NC October 2022 to Present

• Receives and processes applications for public assistance in accordance with established rules, regulations, and procedures; explains program requirements, policies, and procedures to applicants; assists clients with completing program application forms.

• Interviews applicants for assistance to determine their eligibility; researches and verifies information provided by applicants.

• Makes referrals to other community services or agency services.

• Prepares reports and other types of correspondence; maintains case logs; prepares and maintains files and records; enters a variety of data into a variety of computer systems.

• Provides technical expertise to medical personnel and social work staff on issues impacting client eligibility.

• Determines and implements the most economical means to access the appropriate services needed.

• Responds to identified changes in client cases.

• Monitors programs and notifies supervisor of any issues.

• Approves and reconciles vendor invoices for payments. Transcriptionist/Coding

HRD - Raleigh, NC

May 2021 to September 2022

• Organize source data from printed applications and code, input, and record students’ information.

• Record date and time through source document logging.

• Verify and delete data errors and enter corrections as needed. Administrator / Call Center Rep

First Citizens Bank - Garner, NC

May 2015 to March 2019

Work with and advise customers in opening accounts and performing transactions Collect customer information and input data into the system ensuring confidentiality at all times Assist customers with taking out different types of loans including personal auto home equity etc. Meet with new bank customers to explain all the services and features the bank has to offer Place phone calls to current bank customers regarding account changes or suggested options Oversee receptionist area

CSRA - Raleigh, NC

2011 to May 2015

including greeting visitors and responding to telephone and in-person requests for information. Assisting patients with questions in regards of billing and accounts. Coordinate inventory orders, office supplies, and travel arrangements for production staff. Greet numerous visitors, including VIPs, vendors, and interview candidates. Drafted meeting agendas, supplied advance materials, and executed follow-up for meetings and team conferences.

Education

Bachelor's degree in Business Administration/Human Resource Strayer University - Raleigh, NC

September 2021 to June 2025

High School Diploma

Cape Fear High School - Fayetteville, NC

2011

Skills

• ACCESS (2 years)

• EXCEL (4 years)

• MAC (Less than 1 year)

• MAC OS (Less than 1 year)

• CSR

• Call Center

• Customer Service

• Credit Union

• Microsoft Windows

• Operating Systems

• FileMaker

• Adobe Illustrator

• Microsoft Excel

• Computer literacy

• Sales

• Transcription

• Data entry

• Marketing

• Microsoft Project

• Google Docs

• Order fulfillment

• E-commerce

• Accounting

• Microsoft Office

• Computer science

• Linux

• Social media management

• Salesforce

• Documentation review

• Human resources (2 years)

• Communication skills

• Computer skills

Certifications and Licenses

LSWA

Additional Information

• Microsoft Office proficiency

• Strong problem solver Excel spreadsheets

• Time management

• Medical terminology

• Self-starter

• Results-oriented

MS Word

Excel

PowerPoint

Outlook

Access

FileMaker Pro

Windows and Mac OS X

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