ABOUT ME

am a motivated self-starter

with excellent transferable

skills in administration,

people, and communication.

am an organized task person

ida (e)s a> 40l 8 (neomaT-le

CONTACT

ad18c9@r.postjobfree.com

734-***-****

Canton, Michigan

C)

EDUCATION

Starkweather Highschool

Diploma, 2012

Certified Billing and Coding

Specialist, 2023

Pest Routes, Lending

Pad, AMP, CTI

APRIL HADDAD

ADMINISTRATIVE PROFESSIONAL

OBJECTIVE

Seeking employment with an opportunity for advancement, where can utilize my strong

written and verbal communication skills, as well as my client service experience.

EXPERIENCE

EXECUTIVE PROCESSOR AND LOAN OFFICER (AUGUST 2020 - PRESENT)

Next Door Lending - Bingham Farms, Michigan

Started as a processor and then moved into sales. Processed loans from submission to

closing. Ordered all documents from third parties. Provided detailed and consistent

communication with clients while obtaining and clearing requests from lenders to satisfy

loan conditions. Discussed loans products and helped clients obtain mortgages.

CLOSING SPECIALIST (NOVEMBER 2018 - AUGUST 2020)

Priority One - Livonia, Michigan

Answered high volume of incoming calls and emails from clients and loan officers.

Reviewed escrow details with clients. Worked with Title companies to review and

balance closing disclosure. Scheduled closing appointments and reviewed final numbers

with clients and loan officers. Assisted with funding of warehouse loans.

CLOSING SPECIALIST (JANUARY 2017 - OCTOBER 2018)

United Wholesale Mortgage - Troy, Michigan

Prepared closing package and maintained a high level of productivity. Maintained third

party relationships by giving client the best service through quality phone calls and emails.

Helped coach clients on the closing process and settlement agent portal. Requested wire

and funds for clients. Participated in ongoing training to better assist clients and learn new

compliance rules and regulations.

CLOSING CARE REPRESENTATIVE (NOVEMBER 2014 - DECEMBER 2016)

Quicken Loans - Detroit, Michigan

Scheduled mortgage document signing date for clients. Reviewed documentation with

client. Answered questions for clients regarding their mortgage payment, rate, and

documents. Assisted customer service and banking team with questions and concerns

about their client list. Assisted Director with daily reports.

SCHEDULING SUPERVISOR (AUGUST 2012 - OCTOBER 2014)

Moxie Pest Services - Dallas, Texas

Facilitated daily meetings. Scheduled daily routes for technicians. Monitored

scheduling phone calls and provided quality control feedback for each employee.

Managed scheduling conflicts. New employee trainer. Assisted customers in

payment plans for past due balances.

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