Client Service Facing
Resume:
ABOUT ME
am a motivated self-starter
with excellent transferable
skills in administration,
people, and communication.
am an organized task person
ida (e)s a> 40l 8 (neomaT-le
CONTACT
************@******.***
Canton, Michigan
C)
EDUCATION
Starkweather Highschool
Diploma, 2012
Certified Billing and Coding
Specialist, 2023
Pest Routes, Lending
Pad, AMP, CTI
APRIL HADDAD
ADMINISTRATIVE PROFESSIONAL
OBJECTIVE
Seeking employment with an opportunity for advancement, where can utilize my strong
written and verbal communication skills, as well as my client service experience.
EXPERIENCE
EXECUTIVE PROCESSOR AND LOAN OFFICER (AUGUST 2020 - PRESENT)
Next Door Lending - Bingham Farms, Michigan
Started as a processor and then moved into sales. Processed loans from submission to
closing. Ordered all documents from third parties. Provided detailed and consistent
communication with clients while obtaining and clearing requests from lenders to satisfy
loan conditions. Discussed loans products and helped clients obtain mortgages.
CLOSING SPECIALIST (NOVEMBER 2018 - AUGUST 2020)
Priority One - Livonia, Michigan
Answered high volume of incoming calls and emails from clients and loan officers.
Reviewed escrow details with clients. Worked with Title companies to review and
balance closing disclosure. Scheduled closing appointments and reviewed final numbers
with clients and loan officers. Assisted with funding of warehouse loans.
CLOSING SPECIALIST (JANUARY 2017 - OCTOBER 2018)
United Wholesale Mortgage - Troy, Michigan
Prepared closing package and maintained a high level of productivity. Maintained third
party relationships by giving client the best service through quality phone calls and emails.
Helped coach clients on the closing process and settlement agent portal. Requested wire
and funds for clients. Participated in ongoing training to better assist clients and learn new
compliance rules and regulations.
CLOSING CARE REPRESENTATIVE (NOVEMBER 2014 - DECEMBER 2016)
Quicken Loans - Detroit, Michigan
Scheduled mortgage document signing date for clients. Reviewed documentation with
client. Answered questions for clients regarding their mortgage payment, rate, and
documents. Assisted customer service and banking team with questions and concerns
about their client list. Assisted Director with daily reports.
SCHEDULING SUPERVISOR (AUGUST 2012 - OCTOBER 2014)
Moxie Pest Services - Dallas, Texas
Facilitated daily meetings. Scheduled daily routes for technicians. Monitored
scheduling phone calls and provided quality control feedback for each employee.
Managed scheduling conflicts. New employee trainer. Assisted customers in
payment plans for past due balances.
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