Ayofemi Ferguson

People-oriented, outstanding communication skills.

St Thomas, VI 00802

ad18c3@r.postjobfree.com

+1-305-***-****

Customer-oriented and self-motivated receptionist with 5+ years of experience in customer support. Proficient in medical record-keeping software and MS Office. Thorough and attention to detail in daily professional matters.”

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

PCA Personal Care supervisor

Rhema Home Care Services - St Thomas, VI

February 2021 to Present

• A Homecare Supervisor performs various supervisory activities of employees, client and caregiver visits, and communicates with staffing coordinator regarding scheduling of client care, maintenance of client and employee records and other duties as assigned. PCA Personal Care Assistant

dependable placement agency - Charlotte Amalie West, VI February 2022 to October 2022

• Travel to clients' homes daily.

• Prepare meals for the client.

• Do light cleaning in the home.

• Ensure that clients take their medication.

• Assist clients with hygiene activities such as bathing and using the bathroom. Telemarketer

Glacial Energy - St Thomas, VI

April 2018 to February 2020

• Delivering scripted talks that describe the company’s products or services, a political talking point or charity appeal to persuade potential customers or donors

• Explaining products and product prices

• Answering customer information about products, a charity or political beliefs

• Obtaining customer information such as name and address for shipping products or delivering services

• Keeping track of customers that have been contacted and those who do not want to be contacted in the future

Office Assistant

Paradise Point Resort & Spa - St Thomas, VI

May 2014 to November 2017

• Sorting and sending mail

• Writing memoranda, reports, letters, and other items

• Maintaining files and dealing with other administrative support tasks

• Keeping an inventory of office supplies and ordering new ones as necessitated

• Completing banking transactions and carrying out basic bookkeeping

• Answering phone calls and taking messages

• Scheduling meetings and managing calendars

Education

Cmaa in Healthcare Administration

Med certs - United States

February 2022 to Present

Associate's degree in Computer Programming

skill center of vi - St Thomas, VI

September 2010 to June 2011

High school diploma

Cajon High School - San Bernardino, CA

September 1991 to June 2002

Skills

• Microsoft Office (3 years)

• Customer Service (10+ years)

• Telemarketing (3 years)

• Windows (6 years)

• Help Desk (4 years)

• Cold Calling (2 years)

• Microsoft Windows Server (3 years)

• verbal and written (10+ years)

• Hospitality

• Data collection

Awards

best customer support

June 2016

i was awarded for professional customer support

Certifications and Licenses

First Aid Certification

Assessments

Verbal Communication — Proficient

January 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Front desk agent (hotel) — Familiar

December 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar

Working with MS Word documents — Completed

December 2019

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed

Work style: Reliability — Highly Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Home health aide skills — Familiar

April 2022

Providing care to patients in a home setting

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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