Substance Use Customer Service

Jasmine A. Parks

**** ****** **** ****** 513-***-****

Cincinnati, OH 45231 **********@******.***

Goal/Objective To be employed with a company that utilizes my interpersonal skills, leadership abilities, and knowledge. I am seeking a “hands-on” position that will further develop my results-oriented professionalism and dedication to learning new advancements and technologies in the field.

Education Diploma

Clark Montessori High School, Cincinnati, OH

B.S. Rehabilitation Services Addictions/Disabilities

Alabama State University; Montgomery, AL

Master of Science in General Human Behavior

Capella University, Minneapolis, MN

Director of Admissions

Communicare Healthcare September 2022-Present

Responsible for developing and maintaining referral relationships in the community

Converting referrals to meet and exceed current budgeted census goals Professional Healthcare Partnership Development

Community Marketing

Pre-admission and admission procedures

Working in tandem with Central Intake to process referrals

Tours and Follow Ups

Developing Strategic Sales Plan

Room readiness

Community Events

Customer Service

Professional Events

Marketing

Building and maintaining relationships with competitors

Fortis College

Admissions Representative April 2022- September 2022

Responsible for the recruitment and enrollment

Duties include taking lead calls, tracking lead inquiries, managing enrollment activity, and paperwork, and properly completing student files

participating in student orientation and registration activities.

Positive Choices Care Manager

Council On Aging January 2019-January 2022

Provide comprehensive case management services for members with addiction, substance use disorders and mental health .

Conduct assessments, engage the member with their own self-care, assist with development of an action plan, provide interventions, and refer to substance use treatment and other community based supports.

Utilize evidenced based tools and motivational interviewing skills to empower the member toward positive choices.

Provides member-centered case management services to a medically complex population with addiction (AOD).

Conducts initial telephonic outreach to assess emergent needs, gather demographic information and introduce the Positive Choices program.

Conducts Initial Home Visit with the member and administers the ANSA assessment.

Performs additional evidenced based assessments and interventions as indicated. These include the AWARE, PHQ -2, PHQ -9 and the SBIRT.

Coaches and empowers the member around medication review/reconciliation and their system for taking medications.

Educates the member about red flags for their medical diagnosis and reviews when to contact MD or substance use treatment provider

Reviews follow-up medical and substance use treatment appointment schedule and assesses barriers to follow-up. Connects to community resources to mitigate barriers.

Refers and connects member to community resources that will assist member and reduce barriers for living and recovering successfully at the home.

Coordinates and assists member in obtaining and maintaining a primary care provider, substance use treatment provider and facilitates communication across providers.

Develops a community based crisis plan with the member and educates them around potential triggers for a crisis. Engages them with problem solving to determine their supports/strengths.

Assists the member in identifying and developing natural supports (family, friends, and other community members) and resources.

Develops a member-centered action plan with goals and next steps for the management of their medical conditions and substance use. The action plan is reviewed with each member contact.

Performs risk stratification per program guidelines in order to determine a contact schedule for the member.

Responds to Significant Event alerts regarding a member’s hospitalization or ED visit according to guidelines established. Conducts an in person visit in facility or at home and reviews conditions precipitating event, coordinates referral to substance use treatment, and refers to additional community supports as appropriate. Empowers member to follow up with medical appointments and adhere to medical plan of care.

Coordinates referrals to substance use treatment providers for inpatient detox, intensive out-patient treatment, out-patient treatment, inpatient rehab facilities and community based recovery and support groups as appropriate.

Supports and empowers patient in recovery for signs of relapse and referrals to community supports. Empowers member to engage with natural supports in addition to the community.

Conferences with team on complex cases and performs Root Cause Analysis for hospital admissions and recovery relapse.

Participates in any activities related to quality oversight and provides reporting as required.

Documents all member contacts per established procedures.

Outpatient Case Management

Modern Psychiatry & Wellness June 2018- January 2019

Demonstrate the ability to interview, evaluate, organize, prioritize, communicate, document and implement individual treatment plans, specifying type, frequency, intensity and duration of services.

Evaluate client to determine care, identify needs, plans of action and discharge plans.

Consult evidenced-based literature, other reference material such as textbooks, manuals, and journals to increase knowledge base, assess individual needs, identify symptoms and develop inventive approaches to treatment.

Teach, coach and model behavior, new thought processes and coping skills to manage problems such as stress, trauma, and thinking errors in order to modify behavior and/or to improve personal, social, and vocational adjustment.

Develop and implement individual treatment plans, specifying type, frequency, intensity, and duration of treatment services.

Maintain clinical documentation that is complete, concise, clear, up to date, legible, correct, collaborative and confidential that meets regulatory standards established by MPW & OMHAS

Manage a case load, engage individuals in the treatment process and complete timely patient discharge/termination summaries as needed.

Facilitate group therapy sessions.

Follow all agency and regulatory guidelines and procedures related to service provision and interaction with people served by program.

Collaborate and work with interdisciplinary team of professional staff.

Help clients understand their behaviors and treatment options.

Provide educational materials that will help client and family make informed decisions.

Administrative test

Supervisor- Sr. Manager

Optimal Empowerment Solutions April 2017- December2019

Assists with leadership training, program coordination and implementation

Assists CEO w/ business strategies, practice transformation, conducting resource evaluations and assessing articles of Standard Operating Procedures.

Assists with guidance in business growth and development activities, project guidance, management and implementation.

Handling incoming calls and other communications.

Managing filing system.

Recording information as needed.

Updating paperwork, maintaining documents and word processing.

Performing general office clerk duties and errands.

Organizing travel by booking accommodations and reservations needs as required.

Coordinating events as necessary.

Maintaining supply inventory.

Maintaining office equipment as needed.

Aiding with client reception as needed.

Experience as a virtual assistant.

Creating, maintaining, and entering information into databases.

Supervisor- Home Choice

Easterseals Serving Greater Cincinnati Sept2015- December 2019

Supervises Transition Coordinators, Case Managers and Direct Support Staff by assigning tasks, providing direction/support, resolving work problems, and orienting and training employees.

Conducts annual evaluations and grants PTO time to staff. Keeps track of staff schedules of days off and coordinates coverage for assignments.

Directly supervises all HOME Choice services in the field by conducting regular site visits in order to support staff and track individuals served progress.

Works directly with the State of Ohio Department of Job and Family Services HOME Choice staff as well as referral agencies and partnering services to coordinate individuals served plans and services.

Markets program services and agency operations to general public, community outreach, referral sources, funding sources and employers.

Establishes and maintains strong customer service relationships with all referral sources including ODJFS, CareStar, Council on Aging, as well as nursing facilities and local social security administration and housing agencies.

Maintains individuals served case files and accurate individuals served related documentation in accordance with agency policies and procedures and funding source requirements.

Completes, reviews, and distributes all non-individuals served related documentation as required by program needs, agency policies and procedures and funding sources (e.g. monthly reports, activity logs, mileage reports, etc.).

Attends meetings as required by Manager, Vice President or President (including individuals served staffing meetings).

Case Management- Facilitates the cases given by the state of Ohio Department of Medicaid

Conducts Home Visits

Transition Coordinator- Home Choice

Easterseals Serving Greater Cincinnati Sept2014- August2016

Responsible for Knowledge of Medicare and Medicaid

Assesses referrals within 7-10 days (Intake)

Collects appropriate background information on families

Develop supports for income, daily living, medical acre, employment, drug abuse, mental illness etc

Knowledge of Ohio Home Care Waiver Program

Works with infants up to Geriatric

Responsible for finding housing

Complies with all STATE of Ohio HOME Choice billing and report completion practices; including but limited to timely submission of QRS, Goods and Services and TC Summary

Implements and documents established goals/objectives for each individual served.

Assists in preparation of periodic reports and re-evaluation of individual’s plan.

Provides supervision of youth looking for employment/adults looking for housing and employment

Conducts Home Visits

Stays up to date on court regulations/violations for participants who may need background checks for housing/employment

Psych Pros -Temp Agency

Residential Assistant

Sojourner Recovery Services, Hamilton, OH Jan2014-Sept2014

Responsible for therapeutic milieu

Responsible for safety and care of clients

Responsible for cooking for clients

Responsible for holding ED1(Education) groups

Responsible for medication

Assisted with Case Plan

Certifications

Chemical Dependency Counselor Assistant (CDCA)

Qualified Mental Health Specialist (QMHS)

Care Management Specialist (CMS)

First Aid/ CPR

CPI

Home Choice Conference

National Association of Social Workers

TANF 101

Managing Case Loads

Cognitive Behavioral Therapy

Certificate of Continuing Education

Adults Needs and Assessment Certifications

References Available Upon Request

Contact this candidate