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Nancy Darland

Retail Manager

ad18bw@r.postjobfree.com • 419-***-****

LinkedIn URL • 360 Fieldstone Lane, Dallas, GA

Summary

Results-oriented retail professional with extensive experience leading profit-generating operations through innovative merchandising, pricing, and discounting. Proven success in increasing occupancy and revenue while maintaining a high level of customer service. Skilled in developing highly productive, sales-driven teams by implementing customer-focused training and sales programs. Exceptional ability to establish rapport with customers, gain trust, and build strong repeat and referral business. Adept at effective short- and long-range tactical planning and improving operational processes to reduce shrink and achieve optimal profitability.

Areas of Expertise

Space Management

Account Development

Budgeting/Scheduling

Risk Mitigation

Inventory Control

Process Improvement

Supply Chain Management

Stakeholder Engagement

Relationship Development

Professional Experience

Floor & Decor, Lakeland, FL 2017 – Present

Stone/Deco Department Manager/ CEMIT

Achieve sales budgets and provide an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development. Engage customers and deliver a quality shopping experience, maintaining quality customer service. Assist management team in supporting, modeling, and enhancing seamless customer service focus by creating a friendly environment for customers and co-workers.

● Accomplished double-digit growth from 30K week to 60K, reduced markdowns by 10%, and exceeded goals on completion of new sets by 50%.

● Led all operations of Deco and Stone team in delivering C.A.R.E. project, improving the productivity of department.

● Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

● Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.

● Enhanced team atmosphere throughout store by initiating cross-training culture. Sams Club, Nashville, TN and Lima, OH 2014 – 2017

Club Manager

Boosted staff performance and engagement by motivating teams. Identified improvement areas and executed change management initiatives for a department and staff of 150 individuals. Designed all financial plans and budgets and maintained inventory of all club equipment/supplies and implemented all company programs according to club policy.

● Improved customer services scores by 15% through development of positive environment for employees and clients

● Recognized for achieving and exceeding sales goals and business growth weekly.

● Identified customer needs and resolved issues through active collaboration with supply chain and quality teams. Page 2 2

Walmart Stores Inc., Greenville, MI and OH 2004 – 2014 Store Manager

Created business strategies to attract new customers, expand store traffic, and enhance profitability. Responded to customer complaints and concerns in a professional manner. Ensured store compliance with health and safety regulations. Developed and arranged promotional material and in-store displays. Analyzed performance data to evaluate/improve operations, target current business conditions, and forecast needs. Planned, organized, and chaired weekly store meetings with all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns. Scheduled workforce to meet current and seasonal demands, ensuring continuous delivery of customer service operations.

● Led receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.

● Maintained proper inventory levels, ensured stocking, implemented purchasing plans, and established professional relationships with suppliers to ensure maximum efficiency in meeting sales goals. Education

Bachelor of Science (BSc), Education

Wright State University, Dayton, OH

Licenses & Certifications

Sam Walton Institute

ServSafe

Salesforce

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