Customer Service Representative

Lorrie Brown

Kew Gardens, NY *****

ad18bn@r.postjobfree.com

+1-929-***-****

A proactive and self-motivated administrative professional with excellent customer service skills, a strong ability to multitasking skills and an ability to Authorized to work in the US for any employer

Work Experience

Customer Service Representative / Clerical

Continuum Global Solutions – Kingtel Service

September 2019 to August 2021

• Provided assistant to customers over multi-line phone system.

• Responded to authorized service center's inquiries via email or phone and resolved issues efficiently and professionally.

• Provided customer satisfaction through effective and timely resolution of a variety of customer inquiries.

• Built and retained customer loyalty through timely and effective one call resolution.

• Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, and addressed complaints.

• Completed various clerical office activities; opening, sorting and distributing mail, receiving and directing calls and visitors, and arranged appointments and meetings or hiring managers.

• Assisted with produce ordering and inventories as requested. Restaurant Server / Host

Lizard’s Thicket

June 2017 to July 2019

• Worked at host stand greeting and escorting guests to their tables. Assisting with setting up tables and dining areas for big and small parties.

• Kept servers notified of seated parties in their sections and tracked all guests i the dining room.

• Coordinated all activities of dining room personnel to ensure prompt a courteous service to customers. Education

High School Diploma

Wil Lou Gray High School - West Columbia, SC

Skills

• Excellent customer service Communication Highly Adaptable Self

• Motivated Excellent work ethic Ability to work under pressure Positive Work Attitude Knowledgeable use of Microsoft Office: Word, Excel Customer Service meaningfully contribute to team discussions and decisions. Looking to obtain a position where my strengths in problem-solving, positivity and motivation can be used to contribute to the growth of the company.

• POS

• Host/Hostess

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