Torren Craig – A+, ITIL-F, CAPM

Project Manager (Senior Level)

ad18bm@r.postjobfree.com

312-***-****

Mission Statement: To expand my knowledge in the field of project management beyond the limits of my ability, while using my education, acquired knowledge, and talents, to add value in a successful work environment.

Creative, results driven leader experienced in service management, project management (waterfall, agile, & hybrid), lean six sigma, Kanban oriented, process improvement, risk assessment and mitigation, employee training & development, business operations support, production support, scoping, budgeting, scheduling, ROI, and resource delegation. Effective communication and highly effective stakeholder management skill. Skills in developing dynamic and collaborative relationships/teams that furnishes deliverables on time, within scope, & budget.

Key Competencies:

Project Management Institute (Member)

Virtual team leadership

Audit & Compliance

Collaborative solution development

Service Management/Delivery

Cross functional team leadership

PMI Southwest Ohio (Member)

System/Infrastructure Design

Technology Planning & Implementation

Cost Management

Continuous improvement development and facilitation

Vendor management

●Responsibility for leading, directing, coordination, and management of enterprise level projects using various methodologies (PMI, Iterative, Waterfall, Agile, ITIL, Lean Principles) to deliver excellence by completion of various duties not limited to scope definition, schedule development, creation and tracking of budget (capex & opex), risk planning and response, acquisition and management of vendors, technical resources,& human capital, creation and updating project plans via Microsoft Project, assessing, monitoring, and making changes to project procedure, change management, lead direction and management of process improvement establishment, authoring, and editing of procedural run books, while adhering to SLA and OLA requirements.

●Lead PM experience in PMO (Supportive and Directive) as well as matrixed & hybrid environments.

●Organization, arrangement, delegation, & participation of project status, meetings.

●Management and control of communication to stakeholders and project team members

●Management of quality and process improvement as well as suggestion and implementation of changes working closely with the Change Control Board.

●Author and editor of reports tracking KPI, data, & schedule /milestone adherence.

●Working closely with technicians to receive feedback & lessons learned in order improve technical best practices.

●Creation and updating of project runbook as well as completion of delegated tasks from the Project Manager, Functional Manager and Sponsor.

●Advanced usage of MS Office (2016 & 360) including Word, Excel, PowerPoint, One Note, Project, Visio, SharePoint, Skype for Business, WebEx, Zoom, & Teams as well as Service NOW, VM Ware, Confluence, JIRA & Tableau to perform and delegate various tasks from Initiation to Close..

●Scheduling and management of technical resources. Responsible for daily direction and delegation of duties to network engineers and technicians to execute the work being performed, up to 20 direct reports within an onshore/offshore model.

●Development of processes that adhere to PMI & ITIL guidelines and best practices while executing project tasks, scheduling and executing test phases successfully, coordinating with client approved vendors to assist and escalation where necessary to ensure that solutions and deliverables are presented in a timely manner.

●Leading, direction, & management of project / sprint teams to meet goals for various Infrastructure, AppDev, & WebDev projects to confirm and implement various agile iterations from requirements to maintenance.

●Manufacturing, factory, and assembly line project experience with focus on process improvement while adhering to Six Sigma and Lean Principles.

Work Experience

●Senior Project Manager

●Vertex Computer Systems - Remote

●June 2022 - Present

●CONNECT Project – Contractor for Luxottica Retail to Lead, Direct, & Manage Infrastructure Projects to stage various stores for Doctor & Retail to deliver three phases to completion in order to stage for the delivery of Tele-Optometry Equipment. Stakeholder Management, KPI & Status Reporting, Cost Management, Vendor Management, Process Establishment & Improvement, Change Management, Presentation, Procurement Management, Scheduling, Budgeting, Scope Management, Risk Management (Assessment, Planning, Response and, Mitigation) Communication Management, Resource Management, and Project Integration Management.

●Project Manager Release & Deployment

●Insight Global – Remote

●June 2021 – June 2022

●Bank of America Infrastructure Project - Contractor for Cisco Systems to Lead, Direct, & Manage infrastructure projects for Bank of America (end client) in a pure Agile environment. Stakeholder Management, Metrics Gathering, Reporting, Risk Planning & Response, Project Integration Management, Scheduling, Budgeting, Procurement

●Management, Contract / Quote Revision & Change Management.

●Senior Project Manager

●ARK Solutions - Cleveland, Ohio

●April 2019 – April 2020

●DXC Server Build Factory Project – Lead, Direct, & Manage enterprise level networking project to convert servers Physical to Virtual (P2V) for Progressive Insurance. Delivery of run book for process improvement, Stakeholder Management, Reporting, Metrics gathering and Presentation, Risk Planning & Response, Project Integration Management, Budgeting, Scheduling, Change Management & Human Resource Management.

●Associate Project Manager

●NSC Global - Mason, OH

●April 2018 to March 2019

●DaaS HW Refresh Project – Lead, Direct, & Manage enterprise level west coast portion of hardware replacement for Enterprise Rental Car Company. Delivery of coordination with POCs to refresh laptops, desktops, & CITRIX terminals to administrative and branch locations.

●Project Coordinator

●Artech Information Systems - Hamilton, OH

●July 2017 to April 2018

●Comcast / Multiple Networking Projects Small to Medium Level – Assistant to Senior Project Managers in coordination of installation of broadband solutions for various clients. Coordination and fulfillment of requests to initiate activation of cellular devices at enterprise level.

●Technical Support Representative

●Charter Communications - Florence, KY

●September 2016 to July 2017

●Received, processed, & resolved escalations for major outages, creating incidents, coordination of bridge calls, and management of problem database.

●Infrastructure Project Manager

●Tata Consultancy Service - Milford, OH

●October 2011 to June 2016

●GEA BI TSG – Lead, Direct, & Manage Small to Enterprise level networking & infrastructure projects for various sites for GE Aviation while adhering to ITIL Processes & ITAR Guidelines. Deliverables included solutions for infrastructure, network security, broadband, telepresence, data center migration, & desktop rollout. Overseer of AppDev & WebDev projects using Agile methodology.

●IT/Project Manager for the Nielsen Company

●CompuCom Inc. – Chicago, IL

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●May 2008 to March 2011

●Nielsen Mobility Project – Lead, Direct, & Manage project to achieve initiative to transition office workers to a remote status. Development and delivery of training while coordinating user transition.

Education

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●Bachelor of Applied Science in Technical Project Management

ITT Technical Institute School of Business - Orland Park, IL - 2006-2009

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●Associate of Applied Science - Electronics Engineering Technology

ITT Technical Institute - Matteson, IL - 1995 to 1997

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Certifications/Licenses

●CompTIA A+

December 2003 to Present

●Industry Standard Certified Computer Technician

●ITIL v3 Foundation

February 2012 to Present

●Foundation certificate in IT Service Management

●CAPM

December 2017 to December 2026

●PMI Certified Associate Project Manager

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