Christi Collins

Customer Service

Dallas, TX ****8

ad18be@r.postjobfree.com

+1-903-***-****

Committed and motivated with exceptional customer service and decision-making skills. Strong work ethic, quality focused with a professional demeanor and great initiative. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Sutherland Global - Palestine, TX

February 2022 to May 2023

WFH by Providing genuine customer service to members through LendingClub Bank. Assisting members with the online application process when obtaining a loan. Assisting members by processing payments for current and past due amounts. Finding solutions in the event a customer is unable to make a payment. Thoroughly documenting each call and providing accurate notations for each member when call is completed.

CCHT Travel Technician

HealthCare Support Staffing - Longview, TX

September 2021 to February 2022

Travel for Dialysis Clinics on contract 13 weeks at a time performing dialysis and adequate patient care. Patient Care Technician - CCHT

DAVITA DIALYSIS KIDNEY CARE - Longview, TX

December 2017 to September 2021

Provide service excellence to patients dealing with kidney failure. Have achieved the "We Care" award and "Patient Choice" award and have become the leading preceptor (trainer) of new employees for the past two years and ongoing. Also have been selected by the FA to be the clinics Vascular Access Manger (VAM) and overseer of newly maturing fistulas and grafts. Have accomplished all Core Values as an employee with include accountability, integrity, fun, service excellence, team work, continuous improvement and fulfillment.

Administrative Assistant/Receptionist

SWS Inc - Carrollton, TX

February 2017 to August 2017

Preformed data entry, developed spreadsheets, faxing reports, scanning and copying documents for inter-departmental use, filed customer records/invoices and billed accordingly. A/R, A/P. Light bookkeeping. Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Wire Tech 3

AAON Coil Products - Longview, TX

May 2014 to February 2017

air handler of HVAC units. Wired accurately and according to diagram. Build and brazing of units according to blueprint. Knowledge of AccuTerm software. Logging in and out of work orders in a timely manner. Assisting and training new employees.

Administrative Assistant/Receptionist

TANGLEZ - Henderson, TX

February 2012 to May 2014

Front desk reception within a high-volume environment, scheduled and confirmed appointments, handled customers effectively with excellent customer service by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency, answered multi-phone lines and transferred calls to correct recipients. Education

Undergraduate in Business Administration

Kilgore College - Kilgore, TX

2016 to Present

Diploma in Basics

West Rusk High School - New London, TX

1996 to 1999

Skills

• CUSTOMER SERVICE (6 years)

• RECEPTIONIST (2 years)

• 45 WPM (Less than 1 year)

• RETAIL SALES (2 years)

• Dialysis Experience (4 years)

• Medical Terminology (4 years)

• Patient Care (4 years)

• Multi-line Phone Systems (2 years)

• Phone Etiquette (3 years)

• Phlebotomy (4 years)

• Vital Signs (4 years)

• Laboratory Experience (4 years)

• Caregiving (3 years)

• Critical Care Experience (4 years)

• Medical Records

Certifications and Licenses

Microsoft Office Specialist

Present

Word, PowerPoint, Excel, and Access

CCHT

April 2019 to April 2022

Certification demontrates an acheived predetermined level of knowledge, skills, and abilities as a Certified Hemodialysis Patient Care Technician valid for three years which promotes the recognition of certified caregivers to the public and health care community and a resource pool of qualified individuals in the renal community.

CPR Certification

Additional Information

Skills & Abilities

Professional phone etiquette, detailed organization skills, multi-tasker, self-motivated starter, and excellent customer service

Microsoft Certified Application Specialist

• Word

• Excel

• PowerPoint

• Access

• 45 WPM

Christi Collins

109 E. Angelina St

Palestine, TX 75801

T: 903-***-****

E: ad18be@r.postjobfree.com

Contact this candidate