Michael S. Serra

*** **** ******* **** ********* D17, Wilton Manors, FL 33311

ad18bb@r.postjobfree.com

Ph: 954-***-****

Professional Summary

Accomplished and energetic salesperson and manager with a solid history of achievement in sales and management. I am a motivated leader with strong organizational and prioritization abilities. Area expertise include time-management, inside and outside sales and exceptional customer service skills.

Skills

Sales and Marketing Time Management

Service Orientation Negotiation

ServSafe Management Certified Microsoft Office

Experience

Caregiver, Fort Lauderdale, FL

Self Employed, March 2020 - Present

• Daily tasks include but not limited to transportation and management of all medical needs.

• Management of all house hole needs including, booking keeping, money management, and direct attention with patient on a daily / regular schedule.

Solid Fencing Pompano Beach, FL

Territory Sales Manager for Broward County, March 2021 - February 2022

• Directly responsible for initial contact, setting appointments, and follow up with perspective clients.

• Process all correspondence and paperwork related to accounts.

• Draw up contracts for advertising work, and collect payments due.

• Obtain and study information about clients' needs, problems history, and business practices to offer effective sales presentations and appropriate product assistance.

• Gather all relevant material for bid processes, and coordinate bidding and contract approval.

• Maintain assigned account bases while developing new accounts.

Floor Coverings International Fort Lauderdale, FL

Territory Sales Manager for Broward County, May 2019 - March 2020

• Directly responsible for initial contact, setting appointments, and follow up with perspective clients.

• Responsible for the discussion and demonstration of product in home.

• Reviewed and completed all contracts and following through with payment collection.

• Responsible for all procedures related to the sales and management process.

Burger 21 Davie, FL

Assistant General Manager, Jan 2017 - March 2020

• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.

• Review work procedures and operational problems to determine ways to improve service, performance, or safety.

• Order and purchase equipment and supplies.

• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.

• Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with client

• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.

• Review work procedures and operational problems to determine ways to improve service, performance, or safety.

• Order and purchase equipment and supplies.

• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.

• Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with client.

Commercial Cafe and Catering Co. Pompano Beach, FL

Driver / Catering Agent / Route Driver, Nov 2014 - Mar 2016

• Driver, Responsibilities included setting up for the catered event, delivering and pick up once at the event ends. All the while working with the event manager to ensure complete guest satisfaction.

Sales Executive Pompano Beach, FL

Amazon Industries, Jun 2013 - Mar 2014

• Provide clients with estimates of the costs of advertising products or services. Answered questions and relayed information from manufacturer to client base.

• Maintain assigned account bases while developing new accounts. Started a "follow up" program relating to dormant customer base.

• Prepare promotional plans, sales literature, media kits, and sales contracts, using computer.

Head Bartender Fort Lauderdale, FL

Laudry’s Inc / Charthouse Restaurant, May 2005 - Dec 2012

• Use computers for various applications, such as database management or word processing.

• Take beverage and food orders from serving staff and directly from patrons. Providing upbeat and courteous service.

• Order or requisition liquors and supplies. Plan bar menus.

• Plan, organize, and control the operations of the cocktail lounge and bar.

General Manager Fort Lauderdale, Fl

Nitelites Inc., Feb 2008 - Jun 2010

• Plan and implement sales promotions or other marketing strategies and activities for Outdoor Lighting Company.

• Set marketing, sales, or other financial goals for lighting service customers and monitored the progress toward these goals. Began a " warranty" program to increase existing customer base by 75 % in renewable contracts.

• Complete and maintain records such as state-required documents, tracking documents, or product inventories. Apply for permitting in the city of operation.

• Direct customer support, including repairs, or maintenance services of lighting systems.

• Sell services, products, or merchandise to clients.

Education

San Jose University San Jose, CA

Jun 1995

Bachelor of Science in Business

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