CHITRA AVOLA

QA MANUAL/ AUTOMATION TESTER

PH: 1-571-***-**** EMAIL: ad18av@r.postjobfree.com

PROFESSIONAL SUMMARY

• Over 8 years of experience in Information Technology, specialising in Software Quality Assurance Testing(Manual and Automation),with a solid understanding of Test planning, Test Design, Test Execution and Defect tracking and Reporting.

• Experience in full Software Development Life Cycle(SDLC) including Agile Methodology(Scrum) and Waterfall.

• Diversified experience in Automation and Manual testing serving various domains such as Healthcare, Banking,Finance Mortgage and CRM & E-commerce.

• Proficient in creating business based functional Test Scenarios, Test plans, Test cases, Test Scripts, Test Specifications and Traceability Matrix.

• Expertise in tracking and preparing reports on testing activities such as Test Results, Test Case Coverage, Defects Status, Performance Baselines using JIRA Tool

• Expertise in Smoke Testing, Backed end Testing, Black Box Testing, User Acceptance Testing (UAT), Functional Testing, Positive/ Negative Testing, System Testing, Regression Testing, GUI Software Testing, Adhoc Testing, Boundary Value Testing,Security Testing and Cross-Browser Compatibility Testing.

• Proficient in continuous integration using tools like Jenkins to improve the product. Proficient in testing on Client/Server and Web based applications .

• Worked with project management tools such as JIRA.

• Well versed in designing and implementing automation scripts using open source tools Selenium IDE and Selenium Web Driver, Junit and TestNG, Maven, Jenkins, SoapUI, Eclipse.

• Proficient in Web service testing using SOAPUI tool, SOAP, and XML.

• Experience in testing on various browsers like Internet Explorer, Chrome, and Mozilla to perform browser compatibility testing.

• Experience in writing SQL Queries to retrieve the data from the database, to verify the proper insertion, deletion and updates into the database.

• Excellent Database knowledge for Backend testing using Oracle, MS SQL Server.

• Experience in performing Data driven testing to validate the components displayed on the Website using Selenium,with core Java Programming and junit/TestNG.

• Excellent knowledge in writing unique XPath using firebug and fire path to identify Web elements.

• Experienced in performing Data driven testing to validate the components displayed on the website using Selenium.

• Experienced in providing the efficient locators strategy like XPath and CSS to run WebDriver script in stable condition. Used WebDriver/Web Element interface, Absolute/complete Xpaths, CSS Selectors, Implicit/Explicit waits, Web Driver Wait Class, WebDriver timeout Interface, Fluent Wait and many more.

• Developed Hybrid framework using Selenium,TestNG, Page Object Model, PageFactory.

• Expertise in collaborating with functional/cross functional test teams conducting Test Readiness Assessments.

• Highly motivated worthy team player and worked in all environments to meet target deadlines and Quick learner.

• Able to collaborate with testers, developers and other team members in testing complex projects for overall enhancement of software product quality.

• Have excellent verbal and written communication skills, and acquired strong analytical skills. TECHNICAL SKILLS

Development

methodologies

Agile/ Scrum, Waterfall.

Artefacts Test Plan, Test Case, Test Summary Report, Bug report Testing Tools

JIRA, Selenium IDE, Selenium Web Driver, Selenium RC, Selenium Grid, Jenkins, Quick Test Pro, TestNG, log4j, Soap UI, Postman. Framework

Keyword Driven, Data Driven, Hybrid Testing Framework, Page Object Model, Page Factory.

Bug or Test Management

Tools

Quality Center, JIRA.

Programming Languages Java,SQL,Java Script, HTML, XML,XPath, CSS, Soap. Database/Database tools MySQL,MS SQL Server, Oracle 9i. Operating Systems Windows 11

Professional Experience

Cigna Group,

Baltimore,Maryland..

Role: QA Tester Apr 21-Current

The Cigna Group is engaged in the provision of global health services. It provides a broad range of coordinated and point solution health services, including pharmacy solutions, benefits management solutions, health care records solutions and intelligence solutions. Its International Markets segment includes supplemental health, life and accident insurance products and health care coverage in international markets, as well as health care benefits to globally mobile employees of multinational organisations. Cigna relentlessly makes the treatment, prediction, and prevention of illness and disease more accessible to millions of people. Responsibilities:

• Applying and developing techniques and procedures to maintain quality assurance standards of the health care application against functional capabilities.

• Confirm that Health care security requisites and industry frameworks are followed.

• Testing of the application on Mobile platform and testing for cross-browser compatibility.

• Testing whether the application maintains the inter operability standards .

• Associated with the development team to understand technical design and architecture for test planning.

• Define high level test plans, create test cases and execute them (both manually and automatically) for functional, integration, system and regression testing.

• Involved in preparing Test Data for various scenarios.

• Investigated and analysed test results to find out root causes of failures by debugging system, application and server logs.

• Prepared test cases for Boundary Value Analysis using Black Box testing techniques.

• Developed and executed SQL queries in the database to conduct Data Integrity testing by checking the data tables on the server.

• Conducting root cause analyses and process improvements to drive defect prevention.

• Performed functional testing to identify various critical points in the application and automated it by using Selenium WebDriver with TestNG.

• Used Java as Language and Eclipse as IDE, Maven as build tool, Jenkins as CI tools.

• Prepared Traceability Matrix to ensure the adequate coverage of the test cases.

• Regression test cases were written and automated using Selenium WebDriver.

• Tested compatibility of application for dynamic and static content under various cross browsers using css Selector and XPath in Selenium.

• Performed Continuous Integration using Jenkins,for running tests on a nightly basis automatically.

• Designed and developed test structure for web services to validate API calls using SOAP UI.

• Created and enhanced numerous test scripts to handle changes in the objects, in the tested application’s GUI and in the testing environment using Selenium WebDriver, TestNG, Maven and Jenkins.

• Involved in testing the application utilising the Scrum (Agile) methodology.

• Prepared user documentation with screenshots for UAT (User Acceptance testing).

• Participated in Stand-up meetings, walkthrough meetings, weekly automation meetings with all other QA, weekly assessment meetings with business analysts and developers. Environment: Java, Oracle, MS SQL Server, Selenium, Eclipse, JIRA, Jenkins, Windows 11, Agile development technologies, log4j, Soap UI.

PNC Bank,

Mclean, VA.

Role: QA Tester June 18 – Mar 21

PNC Bank offers a robust slate of mortgage products, including conventional and government-insured loans

(FHA, VA and USDA), as well as jumbo loans for more expensive properties. As one of the big-box lenders with national scope and a robust online presence, borrowers are drawn to PNC bank’s streamlined application and well-organised information on the process. One of the biggest banks in the U.S., PNC operates nationwide, offering varying types of home loans for a range of borrowing needs. This makes the overall mortgage application process smoother or more challenging. The bank also provides loans to businesses through its corporate banking division, conducts investment banking and offers insurance and asset management. Responsibilities:

• Created clear, concise, detail oriented test plans and test cases based on BRD, TRD and Use Cases. Involved in preparing Test Data for various scenarios.

• Associated with the development team to understand technical design and architecture for test planning.

• Hands on writing and executing the SQL queries for validation of reports and data flowing back and forth from UI to Database (Oracle, SQL Server) and Vice versa.

• Performed Data Verification and Validation followed by the manual testing of back-end.

• Scheduled and led weekly bug meetings with PM, Developers and QA Team to identify, evaluate and resolve high complex test problems

• Executed automated tests for every build, report and analyse test results. Assessed and reported severity and priority of problems found during validation cycles.

• Performed GUI Test, Functional, Smoke, and Regression Testing of the existing features and new enhancements of the application.

• Prepared test cases for Boundary Value Analysis using Black Box testing techniques.

• Performed System level integration, load and performance testing of the application.

• Managed defect reporting and tracking using the JIRA tool.

• Involved in project meetings to meet project deliverables and goals.

• Following -up with developers as to the status of JIRAs and ensuring that the issues are resolved.

• Used JIRA as bug-tracking tool to centralise the bugs and also to follow up the bug status.

• Developed test code in Java, using Eclipse IDE and Junit framework.

• Assessed and reported severity and priority of problems found during validation cycles.

• Performed Browser Compatibility testing under various versions of IE,chrome, Firefox and Safari.

• Responsible for creating and maintaining automation acceptance test suite using Selenium. Also responsible for converting automation scripts to new frameworks using Selenium WebDriver, Java and TestNG and Firebug.

• Performed Data driven testing using Selenium Webdriver, TestNG functions,which reads data from scripts using property and XML files.

• Co-ordinated with developers, users, and various members of the team to discuss and resolve defects as well as their priorities/severity.

Environment: Java, Oracle, MS SQL Server, Selenium, TestNG, JIRA, Eclipse, Jenkins, Windows 11, HTML, XML, Internet Explorer, Chrome.

Edelweiss Wealth Management

Bombay, India

Role: Manual Tester Sep 16– May 18

Edelweiss Global Wealth Management offers wealth structuring solutions, asset protection, risk management and investment banking solutions. Edelweiss provides a broad range of financial products and services to corporations, institutions and individuals. Customers continue to have 24/7 access to their funds and to the financial advisors. They can set up a new account, place orders, access money, liquidate funds, and more. Edelweiss WM is using Salesforce as a Resource Center(QRC) for all customer queries and complaints. Responsibilities:

• Verified that all necessary information is captured and recorded correctly in the Case fields to ensure that Cases are created accurately in Salesforce,(QRC) when a customer query is received.

• Verified that cases are routed to the appropriate support agent or team based on the case criteria or assignment rules set up in Salesforce,QRC.

• Verified that the Case status, priority, and other relevant fields are updated in Salesforce, as required and ensured that cases are updated correctly throughout their lifecycle.

• Verified that the appropriate resolution is provided, and the case is closed in Salesforce, when resolved.

• Involved in verifying that the Cases are resolved accurately and in a timely manner.

• Involved in testing that automated emails and notifications are sent to customers at the appropriate stages in the Case lifecycle,in Salesforce.

• Involved in detailed testing of the reporting functionality, to provide accurate and relevant data on Case status, resolution time, and other relevant metrics.

• Performed Integration testing with email systems, chatbots, and other communication channels, to ensure that Salesforce(QRC) integrates with other systems and tools accurately.

• Involved in Manual Testing to check the basic functionality of the Case Management in Salesforce.

• Prepared test plans and test cases in JIRA to test application functionality.

• Prepared test data for positive and negative test scenarios for functional testing as documented in the test plan.

• Prepared Requirement traceability matrix (RTM) for the application.

• Performed browser compatibility testing on different versions and data validations for all reports.

• Created manual test cases, test plans,test procedures,test data using JIRA tool based on enhancing requirements and specifications.

• Used JIRA as bug-tracking tool to centralise the bugs and also to follow up the bug status.

• Prepared and maintained reports and documentation.

• Performed back-end testing using SQL Queries.

• Involved in Functional, Black Box testing, and Regression testing .

• Interacted with Developers, and Business Analysts to resolve technical issues and nail down defects. Environment: Oracle, MS SQL Server,Selenium, TestNG, JIRA, Eclipse, Firebug, Java, Jenkins, Windows 11 HTML, XML, Internet Explorer, Chrome.

Snapdeal

Karnataka India

Role: QA Tester Jun 15 – Aug 16

Snapdeal is one of India’s online marketplace, connecting buyers with suppliers. It provides B2B and Customer to Customer sales service via its web portal . It connects Indian manufacturers with prospective buyers. It is known to be the fastest delivering of international courier co. providing door to door delivery uk, usa, & worldwide. It serves as one ultimate site for quality manufacturers, suppliers, exporters, importers, wholesalers, products & trade.

Responsibilities:

• Analyzed the Business Requirements Document, provided input during requirements and specification walk throughs.

• Reviewed system requirements specifications, developed test plans, test cases, test data for testing functionality, GUI, usability, user acceptance tests with both Positive and Negative Scenarios, especially focused on logical scenarios of the application.

• Involved in Smoke testing and GUI testing to verify that all the order information in checkout Module, such as product name, description, quantity, and pricing, are displayed correctly.

• Involved in writing SQL Queries to test that the shipping and billing addresses entered by the customer are validated and stored correctly in the database.

• Created test cases, test data to test that all payment options, such as credit card, debit card, and PayPal, are displayed correctly.

• Executed test cases for and involved in functional testing of payment processing to identify various critical points in the application.

• Prepared user documentation with screenshots for UAT (User Acceptance testing) for making websites more user-friendly and for web-applications.

• Verification of Front-end GUI Objects and elements.

• Involved in Integration testing of the Checkout Module with the Payment Gateway Module to ensure it is secure and reliable.

• Created and enhanced various test cases in JIRA to verify that discount codes and promotions are applied correctly, and the final order total is calculated accurately.

• Developed and executed SQL queries in the database to conduct Data integrity testing by checking the data tables on the server.

• Prepared Traceability Matrix to ensure the adequate coverage of the test cases.

• Created and enhanced numerous test scripts to handle changes in the objects, in the tested application’s GUI .

• Used Java as Language and Eclipse as IDE, Maven as build tool, Jenkins as CI tools.

• Performed Continuous Integration using Jenkins,for running tests on a nightly basis automatically.

• Designed and developed test structure for web services to validate API calls using SOAP UI.

• Involved in testing the application utilising the Waterfall methodology.

• Used automated scripts and performed functionality testing during the various phases of the application development using Selenium WebDriver.

• Developed Automation scripts for new enhancements using Selenium WebDriver and TestNG.

• Created the whole test framework using Selenium WebDriver for further test creation and execution.

• Regression test cases were written and automated using Selenium WebDriver.

• Extensively used Selenium (data-driven, XPath locator) and WebDriver to test the web application.

• Tested compatibility of application for dynamic and static content under various cross browsers using css Selector and XPath in Selenium.

• Performed GUI Test, Functional testing, Smoke testing, Unit testing, User Acceptance testing

(UAT), System testing.

Environment: JIRA, Eclipse, Java, Junit, Oracle, MS SQL Server,Selenium, TestNG,Jenkins, Windows 11, Microsoft Office, HTML,XML, Internet Explorer, Chrome. Education: Bachelor of Commerce & Accounts, India. Diploma in Information Technology, India.

Certification : PSM1 & PSM2.

References : Will be provided upon request.

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