Kristy Skyers Still

*** ****** ***

Westville, NJ

609-***-****

ad18ah@r.postjobfree.com

EDUCATION ROWAN UNIVERSITY 1998-2003

BURLINGTON COUNTY COLLEGE 2003-2004

WILLINGBORO HIGH SCHOOL 1996-1998

PROFESSIONAL EXPERIENCE

Held various positions during the course of 20+ years of data analysis and customer service employment. Including, but not limited to front end customer support, roadside service call center operations, data entry, data enrichment, data analysis, reporting, health care provider training, survey and form design and implementation, recruitment, and user maintenance. Also, quickly gaining knowledge of the automotive industry and inside operations.

Strong dedication to helping customers and colleagues resolve issues and cultivating a positive image of the company. Excels in both team environments and alone. Overall provides stellar customer service to clients, vendors, as well as internal staff and team members.

DATABASE COORDINATOR

•Delivered expert level design and development of relational databases, both front and back end.

•Designed, created, and implemented technical manuals and improved user performance by training staff on front end database use.

•Updated forms, policies, and databases to maintain current records.

•Identified and quickly addressed database performance issues by continuously monitoring systems.

•Kept databases efficient and functional by continuously testing operations, correcting errors, and modifying systems.

•Entered large volumes of information daily with a high degree of accuracy.

•Cleaned and processed raw data with differing types of statistical software.

•Manipulated and analyzed large or complex datasets using relevant techniques.

•Ran data reports on demand pertaining to grants, programs and direct customer or project manager's needs.

•Managed database access, security, and backups in line with project plans.

•Controlled access by establishing user levels for database segments. Also, specified and managed users and user access levels.

•Protected important data against damage or loss through well planned security measures.

•Maintained full compliance with HIPAA security measures along with implementing procedures for remediation if a breach did occur.

CUSTOMER SERVICE SUPPORT

•Delivered exceptional customer service to bolster strong relationships and build positive experiences with outside vendors and partners.

•Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

•Helped users via telephone and email to diagnose and triage problems.

•Answered user inquiries regarding computer databases and reports.

•Responded promptly to customer, vendor, and staff questions and quickly resolved issues.

•Liaised between project teams and customers, proactively identifying, and resolving potential issues and reporting updates.

•Supported users with training, technical assistance, and database improvements.

•Repaired trust and recaptured loyalty of upset customers using excellent conflict management and problem-solving abilities.

•Ability to defuse heightened situations on front end customer contacts in a friendly and satisfying manner.

•Assist with tasks outside of focus area needed to keep projects on task and meet tight deadlines.

•Demonstrated confident decision making while fulfilling independent assignments.

•Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.

RECALLS AND CAMPAIGNS SPECIALIST

•Manage and distribute the Monthly Recalls Dashboard to field team members.

•Manage and update monthly Executive Summary for high level executives.

•Highly frequent use and strong knowledge of OBI, Siebel, S&P Global portal, Predictive Strategies Tableau, and STIS.

•Provide ongoing support to Recalls Manager.

•Provide planning, data, PowerPoint presentations and support for public and internal events such as Subifest, NTC, ABC, NBC and regional Org meetings.

•Attend Retailer visits to observe and discuss procedures and offer support.

•Maintain consistent communication and collaborate with outside vendors such as S&P Global, Opsec, Agero towing, RAS, Predictive Strategies and Mitchell Collision data.

•Ongoing communication with and running adhoc reports for Zone Managers, DPSM’s, DQSM’s and other SOA field staff.

•Contributes to new ideas and helps to implement processes for recalls and campaigns department.

•Ongoing collaboration with Claims, Field Ops, Parts and service departments.

•Helped to create and implement new pilot projects such as Agero towing Takata project.

•Assisted in the creation of and worked closely with the IT team for the new Recall Escape Recovery and Completions Report in OBI – to be released soon.

•Monthly data tracking and analysis of safety recalls and service campaigns.

•Research creative ways for field personnel to better assist their retailers.

SKILLS AND ABILITIES

•Highly Proficient in Microsoft Suite - Access, Excel, Power Point, Power BI, etc.

•SPSS Statistical Data Analysis Certified.

•Creative and critical thinking and problem solving.

•Ability to grasp new concepts quickly.

•Emotional Intelligence.

•Active Listening Skills.

•Transferable Skills.

•Highly dependable.

•Coachable.

•Professional Friendliness Training.

•Database design, management and modification.

•Data Security and Information Protection.

•Ability to learn and adapt to new applications in a timely manner.

•Knowledge and licensed in Insurance sales and claims.

EMPLOYMENT HISTORY

SUBARU OF AMERICA CAMDEN, NJ 11/2022 – PRESENT

RECALLS AND CAMPAIGNS SPECIALIST (CONSULTANT)

SOUTHERN NJ PERINATAL COOPERATIVE PENNSAUKEN, NJ 2003-2019

DATABASE COORDINATOR CUSTOMER SERVICE PROVIDER TRAINER

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