Customer Service Account Manager

Claude S. Bruell ad189r@r.postjobfree.com

Jersey City, NJ 07305 • 512-***-**** www.linkedin.com/in/claude-bruell SALES ACCOUNT MANAGER

Accomplished executive with a decade-plus experience leading operations in the fragrance and petroleum industries. Proven track record of achieving profitability, innovation, and sustainability goals, doubling profit margins, and surpassing sales targets. Strong background in customer relations, regulatory compliance, and efficient processes. Skilled in strategic planning, team leadership, and financial management. Empathetic leader with a global perspective and cross-departmental experience to drive growth/operational excellence.

SKILLS

Sales & Business Development • Strategic Planning & Execution • Innovation & Technology • Manufacturing • Supply Chain Compliance & Safety • Financial Management • Database & Systems Management • Market Research & Analysis • Quality Control Operational Excellence • Team Leadership & Development • Customer Service & Relations • Production & Sourcing SELECT ACHIEVEMENTS

• Doubled profit margins by continuously optimizing production processes

• Achieved sales targets of 5,600+ Metric Tons of Lost Circulation Material to global petroleum drilling services firms

• Spearheaded production of +280 Metric Tons yearly of Cedar Wood Oil, meeting global fragrance market demands

• Cultivated robust relationships with fragrance manufacturers, petroleum drilling services firms, and key customers.

• Enhanced operational efficiency, reduced errors, and increased productivity by ensuring clarity in shop-floor order

• Minimized environmental footprint by implementing sustainable practices in production and distribution

• Ensured manufacturing, sourcing, and distribution activities met regulatory compliance and industry standards PROFESSIONAL EXPERIENCE

GRAYDEN CEDAR WORKS Junction, Texas 2008 – 2022

President/Principal/Consultant

Developed and implemented a strategic vision for Grayden Cedar Works, focusing on growth, profitability, and market expansion. Produced Redistilled Cedar Wood Oil Texas, Cedrene, Cedrol, and various blends by deploying advanced distillation techniques to refine crude oil. Built strong relationships with key customers and partners, addressing needs and concerns promptly.

Key Contributions:

• Set and achieved clear short-term and long-term goals, continuously optimizing production processes.

• Designed and implemented an in-house database program, manufacturing planning system, and inventory control system; utilized systems to track customer specifications and safety documentation, minimize inventory, and automate fulfillment processes.

• Conducted research and drove innovation in product development and production processes to maintain a competitive edge.

• Oversaw finances, driving profitability and growth through budgeting, reporting, cost control, and strategic decisions.

• Built and led a high-performing team, resulting in improved productivity, employee morale, and business growth.

• Delivered exceptional customer service, enhancing the company's reputation for quality and fostering excellent customer loyalty.

Claude S. Bruell • ad189r@r.postjobfree.com • 512-***-****

POLAROME INTERNATIONAL Jersey City, NJ 2000 – 2012 President

Led all aspects of sales operations, including managing annual revenue of $100M. Supervised manufacturing processes at three locations: Jersey City, NJ, USA; Basle, Switzerland; and chemical manufacturing in Newark, NJ, USA. Managed global sourcing of raw materials from various countries, including China, Indonesia, India, Egypt, Japan, Morocco, Argentina, Brazil, Chile, and Mexico.

Key Contributions:

• Established a long-term strategic vision for Polarome International's Flavor and Fragrance Raw Materials division.

• Supported customer needs, inquiries, and concerns promptly and effectively to ensure customer satisfaction and long-term partnerships.

• Managed and mentored a high-performance team of 140 staff, including sales, manufacturing, and purchasing professionals, responsible for handling procurement, vendor relationships, and supply chain logistics, with a core team of five in purchasing.

• Developed and executed comprehensive sales strategies to achieve growth targets and expand market presence.

• Optimized production processes and enhanced product quality in collaboration with the manufacturing teams. Executive Vice President and Vice President

Areas of impact:

• Finance, Sales Processes, Customer Service, Cross-functional Team Leadership

• Relationship Management (CRM), International Business, Contract Negotiation

• International Sales, Sales Management, Business-to-Business (B2B), Process Improvement

• Purchasing Negotiation, Business Strategy, Project Management PROFESSIONAL DEVELOPMENT

• Project Management, Rutgers University

• Program on Negotiations, Harvard University

• System Dynamics for Senior Managers, MIT

• Leading and Managing People, Columbia University

• Master Planning & Inventory Control, APICS

• Finance and Accounting for the Non-Financial Executive, Columbia University

• IT for the Non-IT Executive, MIT

• Managing Technical Professionals and Organizations, MIT EDUCATION

Bachelor of Arts (B.A.) History & Political Science The American University - Washington, DC

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