Customer Service Home Health
Resume:
Kavinia Adams
Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Ennis, TX 75119
********@*****.***
Work email : ************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Chime Solutions - Dallas, TX
October 2022 to Present
Working for Cigna healthcare
• Provided assistance to clients
• Maintained up-to-date knowledge of customer accounts • Explained products and benefit
• Take payment for past due prescriptions
• update accounts, add/remove customers from enrollments.
• Refills on prescription
Customer Service Advisor
BroadPath Healthcare Solutions (WFH) - Dallas, TX
January 2020 to August 2022
• Help assist callers with licensed telesales, sales support, post-enrollment support and provider enrollment for health insurance
• Make about 95 outbound callers to enroll in program
• Maintained up-to-date knowledge of customer accounts • Explained products and benefit Home Health Aide
Potters House Home Health Agency - Dallas, TX
March 2018 to July 2019
Cook, clean, and assist patient in care
Security Officer
Securitas Security Services and Allied Universal - Dallas, TX April 2017 to January 2019
Answer phone calls provide customer service. Respond to calls, write reports and secure site. Cafeteria Manager
Dallas Independent School District - Dallas, TX
April 2011 to June 2015
Order food, assist customers, and manage the kitchen by keeping staff in compliance with safe serve. Shift Supervisor
HMSHost - Euless, TX
February 2009 to March 2011
Cook, clean, and assist patient in care
Home Health Care Aide
Girling Health Care Inc - Dallas, TX
April 2003 to February 2005
Education
Bachelor's degree in Criminal Justice
Strayer University-Georgia - Jackson, MS
August 2017 to June 2023
High school diploma
Penn foster high school - Seattle, WA
January 2014 to January 2016
Skills
• Sales Support
• Customer support (3 years)
• Technical support
• Call center (3 years)
• Medical billing
• Clinical pharmacy experience
• Security (1 year)
• Software troubleshooting
• JavaScript
Contact this candidate