Administrative Assistant Customer Service
Resume:
Desiree BLEDSOE
Amazing Grace
Shiro, TX *****
*************@*****.***
Enthusiastic and professional. Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. Authorized to work in the US for any employer
Work Experience
Executive Administrative Assistant/Office Manager
Shiro Mobile Home and RV Park Community - Shiro, TX August 2019 to Present
• Evictions
• Bank Deposits
• Background Checks
• Mowing
• Late Notices
• Rental Fees
• Resident Relations
• Payroll
• Grounds Maintenance
• Property Management
Assisting guests
Front of House - Richmond, VA
March 2007 to November 2019
Richmond, VA
March 2007 to November 2019
• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on daily checklist.
Lead Server and Trainer
Olive Garden - Midland, TX
February 2006 to November 2019
Provide exceptional customer service as alead server for an upscale Italian restaurant.Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.
Additional duties included staff training.
Administrative Assistant
Cosima Agency - Richmond, VA
February 2000 to June 2019
Hiring/firing, payroll, ar/ap, edi, advertising, web design, bank drops, account reconciliation, answering phone
Education
Bachelor's in Information technology
University of Phoenix - Phoenix, AZ
November 2007 to September 2014
Bachelor's in Psychology
University of Phoenix - Phoenix, AZ
February 2001 to September 2007
Skills
• Front Desk
• Customer Service
• EDI
• QuickBooks
• Web Design
• Office Management
• Accounts Receivable
• Payroll
• Bank Reconciliation
Certifications and Licenses
Driver's License
January 2019 to September 2024
Valid
Assessments
Reliability — Highly Proficient
February 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
General Manager (Hospitality) — Familiar
March 2020
Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Payroll
• Receptionist
• Accounts Payable
• Billing
• Data Entry
• MS Office
• Microsoft Excel
• Microsoft Office
• Quickbooks
• Word
• accounting
• Excel
• Filing
• Marketing
• Sales
• Scheduling
• Microsoft Office (10+ years)
• Culinary
• Front Desk
• Host
• Hostess
• Hotel Experience
• Customer Service
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