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Field Service Engineer

Location:
Tracy, CA
Salary:
$17.00
Posted:
December 27, 2023

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Resume:

AIVAET SETOUE

Tracy, CA Phone: 408-***-**** E-mail: ad1885@r.postjobfree.com

OBJECTIVE

To obtain a position in the manufacturing operations and development which will utilize acquired knowledge and collective experiences. SKILLS & QUALIFICATIONS

Multilingual: English, Lao, Khmu

Highly organized, detail oriented, quick learner, punctual worker & possess strong analytical skills.

Works well in a team & independently reliable: worked in an Assembly Department at one time consisted of one staff; had sole responsibility of completing designed parts or products from blueprint

Inventive Problem Solver: created new tools for use in situations when conventional tools were found to be ineffective.

10+ years’ experience in a company specializing in high-precision robotics

(Growth from position in Assembly to Machinist Supervisor)

10+ years’ experience in a warehouse environment WORK HISTORY

BIO-RAD LABORATORIES Hercules, CA.

Sr. Staff Administrative 2017 – 2019

SAP: Out Bounding and Inbounding material, Receiving, Part returning and Cycle Counting. Also, Out bounding Delivery Monitor for fulfillment of all part order for the Field Service, Technician and transfers to Distribution. Also, knowledge of the RF Gun to scan barcode and doing all the functional Transaction with the gun, receiving, bin to bin, adjustments, transaction, etc...

Filled parts order for our 24 Field Service Engineers, and I'm also in charge of the Tools Calibration Program. I am responsible for maintaining all the tools for the Field Service Engineers, Service Center Tec and Global Support Engineers and to notify them, when their Tools need calibration.

Processing daily DT's order that was shipped out from distribution using clear account (SCVSCA) and making all inventory adjustment by adding or subtracting inventory use the scrap account (SVCSCP). Also, converting bad parts that come back from the Field Service Engineer repair that they send back to us to discard and we turn them into refurbished part to go back into inventory.

Created a work instruction (Work Instruction. 7.2.2.a) – Which is a work instruction that detail the process of taking a parts order for the Field Service Engineer, starting from looking up the order in Baan and ServiceMax, all the way to completion, and how to ship the part to the customer. I also, created a work instruction (Work Instruction WI PSS.SVC.REV.) which is a work instruction that detail the process and procedures on Calibration of Tools, for the Field Service Engineers, Service Center Tec and Global Support Engineers.

Another responsibility was to create Excel spreadsheets, for the monthly receiving deliveries that come from FedEx, Cal Sierra, UPS, Office Depot and any other transportation shipment that we receive and log in daily. Also created another spreadsheet is for tracking of the Droplet Reader and Generator that go back and forth from Biorad to Gener8 and back to the customer. Administrative Assistant III 2010 – 2017

Processing of sales returns and repair returns for Service Operations Division

Process inventory control by working with inventory Analyst to help streamline returned instrument processing Identify work instructions that need to be updated or created

Help identify issues that need to be considered in SAP development

Provide Subsidiary parts help desk function to assure subsidiary service parts orders are filled in accordance with department goals. Providing a responsive single point of contact for subsidiaries for processing for service part information requests and orders, reviewing orders for accuracy and completeness.

Expedite critical service parts orders, which include working directly with planners and buyers, outside suppliers and production supervisors. Assist with general inventory and stock activities, which may include cycle counting, movement of inventory and general stockroom activities. Material Handler 2009-2010

Packing instrument for shipping and receiving

Material handler pull order from the warehouse

Field service parts return processing

Forklift operations

Cycle counting

Computer inventory transaction

Processing receipts

ALAN RITCHEY, INC. Pinole, CA.

Warehouse Agent Oct. 1999 – Sept. 2009

Forklift operations

Transport materials from trailers using cranes

Build up pallets

Machine maintenance

Shop and area maintenance

General clean-up

Trained new hires in their general job duties

KENSINGTON LABORATORIES Richmond, CA

Assembly/Machinist Assistant Oct. 1997 – Dec. 2008

Responsible in preparation, inspection, testing, fixing, and detailing of high- precision robotics parts for semi-conductor industry.

Responsible in machine operation, assembly and disassembly, analysis and problem-solving including situations when clients returns products for maintenance and or repair.

EDUCATION & ACHIEVEMENTS

John F. Kennedy High School – High School Diploma, June 1993 Contra Costa College – Liberal Arts, May 1997

Awarded Title of Employee of the Month numerous times Knowledge of Systems and Business Tools

Salesforce, ServiceMax, SAP Portal Systems, BAAN ERP Software, Google Suite, Microsoft Suite



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