Career Portfolio provided by Nexxt

Karin Mackaliunas

Customer service representative II

Dunmore, PA 18512

Job Function: Clerical & Administrative, Clerical & Administrative, Customer Service

Highest Education: High School Diploma

Portfolio: https://www.nexxt.com/p/5F6E477F-09D6-4A4D-BDC6-1F54A53B1F25 Career Summary

TO SECURE EMPLOYMENT WITH A REPUTABLE COMPANY, WHERE I CAN UTILIZE MY SKILLS AND EXPERIENCE TO THE BEST OF MY ABILITY FOR YOUR COMPANY Work Experience

Supervisor/PCA (Personal Care Attendant)

Angels Manor

Aug '22 - Jan '23 (6 Months)

Angels Manor Supervisor/PCA (Personal Care Attendant) August 2022-Present Develop relationships with Clients to better understand their needs. Assist clients with daily living tasks, such as preparing food, assist clients using to the bathroom and sometimes helping shower or bathe clients. Help organize a clients daily schedule Ensure a patient attends doctor appointments as scheduled. Perform non medical services, such as grocery shopping, on a client's behalf among other things that the client may need.

Customer Service Lead

Jan '20 - Jan '22 (2 Years, 1 Month)

Customer Service Lead (2020-2022) Provided customers with timely decisions on their appeals within established timeframes and escalated cases as needed to ensure a fair resolution in a timely manner. Assisted customers with account inquiries related to their pending appeal(s). Maintained and updated the database of appellants appeals with accurate information in order to complete the appeal process Chosen to lead a test pilot program so new customer service representatives felt more secure and comfortable on the floor before actually taking their first calls. Compiled a progress report on each new representative highlighting their strengths and weaknesses to see which areas may require more training

Customer Service Representative (CSR) II

Maximus Inc

Aug '18 - Jun '22 (3 Years, 10 Months)

Maximus Inc. Customer Service Representative (CSR) II (8/2018-6/2022) Customer Service help line each day

KARTIER DESIGNS

Jan '16 - Jan '22 (6 Years, 1 Month)

Customer Service help line each day to assist our reps on the phones KARTIER DESIGNS Co-owner (2016 2022) Managing my company's overall operations Budgeting Planning agendas as well as meetings and designing the website Overseeing marketing strategies and communicating with the vendors Collection Agent

Oxford Management

Jan '14 - Jan '16 (2 Years)

Karin Mackaliunas

Oxford Management Collection Agent (2014-2016) Inbound and outbound calls completed Developing optional payment plans with the debtor Using systems to locate debtors to begin the recovery process Negotiating debt balances and payment plans Resolving disputed accounts Documenting any and all information given during the duration of the call Server Waiter Waitress

TGI Fridays, Williamsport, PA

Sep '15 - Nov '17 (2 Years, 2 Months)

Closing server at TGI Fridays in Williamsport, Pa

Server meals, drinks and took orders from customers dining at our restaurant Gave superior attention to my customers, strived to meet their every demand. Administrative Assistant

American income life, Olyphant, PA

Jan '14 - Apr '16 (2 Years, 3 Months)

Worked independently for our general manager and my daily duties included scanning job search sites for individuals looking for a career in the insurance industry, call them or email them to come in for an interview, helped with onboarding new employees, interviewed them for the first round to see if the potential was there to move on to interviewing with our GM.

Office duties, I would open the office, answer incoming calls, document anything relevant from our employees, set up meetings, trainings and any other functions my manager needed. Education

High School Diploma '01

West Scranton High School

Jan '99 - Jan '01

West Scranton High School 1999-2001

Skills

Customer Service

(Advanced) 8 to 9 Years

Receptionist

(Advanced) 8 to 9 Years

Retail Sales

(Advanced) 8 to 9 Years

Budgeting

(Advanced) 5 to 6 Years

Marketing

(Advanced) 5 to 6 Years

Karin Mackaliunas

Operations

(Advanced) 5 to 6 Years

Csr

(Intermediate) 3 to 4 Years

Customer Service Representative

(Intermediate) 3 to 4 Years

Database

(Novice) 1 to 2 Years

Collection

(Novice) 1 to 2 Years

Outbound Calls

(Novice) 1 to 2 Years

Clients

(Novice) 0 to 1 Year

Excel

(Novice) 0 to 1 Year

Powerpoint

(Novice) 0 to 1 Year

Sharepoint

(Novice) 0 to 1 Year

Volunteering & Causes

Mercy hospital (Serving water to patients)

Jan '10 - Sep '19

Volunteered at my local hospital 10 hours a week serving water to patients in their rooms.

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