Personal assistant, Administrative, Customer Experience, Virtua assist
Resume:
Ethel
Anku
Tema - Ghana
ad186c@r.postjobfree.com
Motivated communications graduate with two years of experience developing internal and external communication material. Utilises strong collaboration skills and attention to detail to create informative and accurate press releases, brochures and social media posts.
Skills
oStrong writing and editing skills
oClient relationship management
oMS Office
oTeam building
oMedia relations
oCross-functional collaboration
Professional History
11/2022-5/2023
Customer Experience Analyst/ Contract(Bolt)–Majorel Ghana
Be a support to clients in experiencing best ride (Drivers/Riders)
Educate clients (Driver/Rider) on new upgrades on riding app
Resolve client's challenges with app manipulation and experience
Mediator on inter-clients issues concerning experience on rides.
Helpful in assisting riders with lost item search during rides.
09/2020 –07/2021
Assistant to Scientific Secretary /National Service Scheme–Ghana Atomic Energy Commission, Accra.
Create internal and external communications material concerning Annual reports and divisional reports of the organisation by gathering information about research papers, upcoming events and announcements.
Compiled a report on scientific research papers done by scientists for the institution.
Created a comprehensive proposal for an institutional Journal on Nuclear Energy.
Create internal and external communications material by speaking with scientists across the organisation to gather information about research papers, upcoming events and announcements.
06/2019 – 09/2019
Customer Care Intern / MTN Ghana, Accra.
Maintained a high-volume workload within a fast-paced environment. Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.
06/2018 – 09/2018
Corporate Affairs Intern / MTN Ghana, Accra.
Reviewed and Edited press releases for MTN Corporate Affairs
Identified relevant news items in print for memos, internal newsletter and intranet.
Participated in Y’ello Care Team for corporate social responsibility to improve lives in rural areas.
Coordinated and assisted participants of BRIGHT Scholarship for higher education.
01/2013 – 04/2016
Front Desk Secretary / Data Link University College, Tema.
Reorganized back-office filing system, making it quicker and easier to retrieve documents.
Communicated with various departments to resolve customer complaints and requests.
Improved accuracy of customer demographic data by developing new questionnaire form for customers to fill out at each appointment.
Personal assistant/ Data Link University College, Tema.
Handling of appointments for CEO
Answering of relevant emails and redirection for approval
Assisted in organisation of collobrated masters class with Northampton
Reorganized back-office filing system, making it quicker and easier to retrieve documents.
Education
08/2020
BA. Communication Studies/University of Cape Coast, Cape Coast.
11/2009
Diploma in Software Engineering / Intercom Programming and Marketing Company, Accra.
05/2005
Wassce/ Datus Secondary School, Tema.
Language
English,Ewe,
Hobbies
Reading, movies, music
Referees
Ms Patience Adu
Scientific secretary (GAEC)
Mr Ebenezer Terpeh
Corporate Affairs (MTN)
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