Experience

Stocking Clerk Harris Teeter, Raleigh, North Carolina

SEP '22 - PRESENT

Respite Caregiver GT Independence, Raleigh, North Carolina JUL '18 - PRESENT

Customer Service Specialist Alorica, Raleigh, North Carolina MAR '22 - SEP '22

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.

Checked shelf labels for each item for pricing accuracy. Sorted pallets and containers and transported items to sales floor for stocking. Maintained a clean and orderly work environment.

Replenished perishable items and marked out expired items upon removing from shelves. Assisted in training new staff members on stocking procedures. Documented inventory moves in daily logs and company databases. Administered medications for fulfilling prescribed pharmaceutical care. Helped patients move around spaces with careful support. Monitored patient status with attentiveness to individual vulnerabilities. Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

Developed strong customer relationships and loyalty through effective communication. Investigated and researched issues to determine root causes and appropriate resolution methods. Complied with corporate and regulatory policies regarding information confidentiality and privacy. Updated and maintained database with accurate customer information and timely data entry. Addressed customers courteously using suitable methods and problem-solving skills. Receiving Clerk Victoria Secret, Raleigh, North Carolina APR '19 - FEB '21

Call Center Customer Service Representative Tru Green, Raleigh, North Carolina MAR '18 - APR '19

Education

James Baxter Hunt High School, Raleigh, North Carolina JUN '14

High School Diploma

Skills

Maintaining Quality Assurance Standards Inventory Control System Software Loss Prevention Goals Monitoring Customer Relationships Customer Service Best Practices Complex Problem-Solving Safety Methods Product and Service Sales Work Orders Business Opportunity Development Handheld Computer Device Software Adobe Dreamweaver Project Management Customer Order Management Effective Written and Verbal Communication Process Optimization Customer Service Customer Relations Inputting Claims Customer Service and Assistance Call Centers Good Communication Skills High-Volume Call Environments Excellent Written and Oral Communication Telephone Etiquette Benefits Explanations Maintained logs and documentation to detail key information regarding incoming and outgoing calls. Processed orders, returns, and exchanges in an accurate and efficient manner. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Improved call center functionality and service capacity by promptly resolving customer complaints. Referred unresolved customer grievances to designated departments for further investigation. Provided accurate and appropriate information in response to customer inquiries. Analyzed customer feedback to identify areas for improvement. Assisted customers with product and service inquiries with timeliness and accuracy. Worked with upper management to facilitate appropriate changes and improve customer satisfaction.