Office Manager Customer Service
Resume:
Sandra K Cordrey
Muscatine, IA *2761
ad185n@r.postjobfree.com
Professional Summary
I have extensive experience working in the customer service career field as a Dispatch Coordinator, Cashier, driver, and district manager. Most recently as an Office Manager for a local dental office. I have been a bus driver for two local companies and helped the city with snow removal and cleanup for several years.
Education
Muscatine Community College Muscatine IA 52761
AAS Administrative Office
Support Emphasis on Management/Supervision Courses GPA 3.9
Professional Experience
Office Manager
Aspen Dental Muscatine, IA January 14, 2021 to October 3, 2023
Manage a team of 8 or more employees.
Directly in charge of managing controllable (wages, supplies, misc. expenses).
Daily morning meetings reviewing schedules and KPI analytics.
Clinical and clerical scheduling.
In charge of all patient consultations with scheduling of necessary procedures and financing.
Treatment coordinating.
Ability to multitask having to answer phones, checking in patients, and consulting at one time.
Back-end reports: A/R debt, A/R credit, insurance entry, P&L statement revies, and bad debt.
Taking care of incoming calls such as scheduling, billing, and insurance needs.
Reconciled bank deposits from cashier at end of day at a 95-100% accuracy rate.
District Manager
September 2013 to September 2020
Quad City Times, Davenport, IA
Oversee all newspaper carriers and routes in and around Muscatine.
Return customer calls regarding problems with delivery of newspaper or to answer and fulfill all requests.
Maintain supply inventory and responsible for ordering and keeping up-to-date records.
Update and print daily newspaper logs; and work with carriers daily to count and distribute newspapers.
Responsible for filling in when route carriers do not show, and recruitment of new route carriers.
Make necessary adjustments to carrier’s payroll when extra work is completed.
Sandra K Cordrey
Page 2
Install Coordinator
March 2012-December 2013
ADT Tyco Securities, Rock Island, IL
Coordinate, prioritize, schedule, and confirm all installations and set installers time schedule for each day.
Take phone sales and process, and order equipment for each job.
Additional duties: act as payroll liaison; distribute paychecks; address payroll/commission issues; prepare one-time payments; administer fleet, cellular phone and/or page programs; aid with preparing proposals, contracts, reports, and other office correspondence; process accounts payable invoices; and communicate policy or policy changes via memo or newsletter.
Skills
Problem Solving, Patience
Strong work ethic
Multi-tasking, Leadership
Attention to detail, Communication.
Time Management
Typing 70 WPM
Microsoft word, excel, outlook.
Phones, copier, scanner, fax
Greeting customer/patients
Ordering
Teamwork
Social Media
Leadership
Volunteer
Rose Bowl (f.k.a. Plamor Lanes), Muscatine, IA
Saturday morning bowling coach for 16 years
Head Coach for six years - Girls League ages 11-19 years
Professional Certifications & Licenses
Certifications
Cosmetology – State of Iowa
Cosmetology – State of California
Licenses
Iowa Class B - Commercial: Pass Transport, Air Brakes
References
Jessica Harmony Brittney Burkhead
Regional Manager Aspen Dental Goebel Family Dentistry
ad185n@r.postjobfree.com Financial Coordinator
217-***-**** ad185n@r.postjobfree.com
Kim O’Connor Cassandra Morse
Director Aspen Dental Friend
ad185n@r.postjobfree.com ad185n@r.postjobfree.com
Daryl
Keller
Truck Driver
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