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Customer Service Housekeeping Supervisor

Location:
Hyderabad, Telangana, India
Posted:
December 27, 2023

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Resume:

SANTOSH RAMPELLY

Housekeeping Supervisor

+919*********

ad1859@r.postjobfree.com

India, Nirmal

PROFESSIONAL SUMMARY

Reliable housekeeper dedicated to maintaining cleanliness and upkeep for facilities and rooms

EDUCATION

2013 - 2016

Bachelor Degree of Hotel Manage-

ment

Osmania University / India, Hyderabad

2003 - 2011

SVS High school / India, Nirmal

SKILLS

Supervisory Skills Expert

Cleaning Expert

Organizational Skills Expert

Communication Skills Expert

Problem-solving Abilities Expert

Leadership Expert

Inventory Management Expert

Training & Development Expert

Customer Service Expert

Teamwork Expert

HOBBIES

Photography

Traveling

COURSES

LANGUAGES

EXPERIENCE

2020 - 2023

Housekeeping Supervisor

Address fountain views / United Arab Emirates, Dubai Housekeeping Supervisor at Address fountain views, United Arab Emirates, where I was responsible for overseeing operations and ensuring high stan- dards of cleanliness in the hotel. During my three-year tenure, I:

• Developed and implemented new housekeeping protocols

• Trained and supervised a team of housekeepers

• Ensured budget adherence and resource optimization

• Monitored room supplies and ordered new stock as needed

• Coordinated staff schedules to ensure maximum coverage

• Monitored quality of services provided by housekeeping staff

• Maintained accurate records of guest requests and room assignments

• Direct activities with other departments to ensure that services are provided in an efficient timely manner

• communicate with staff to resolve performance and personal problems, and to discuss company policies

• supervise housekeeping maintenance,repair,dry cleaning and valet ser- vices

• Prepare and manage budgets,estimates costs, and other financial activities

• carry out help with cleaning

2017 - 2020

Room Attendant

Atana Hotel / United, Dubai

Atana Hotel, United : Room Attendant. Assisted guests with their needs, maintained cleanliness standards of the rooms and facilities, and provided customer service in a professional manner. Remained up to date on company Telugu

Hindi

English

policies and procedures. Gained a solid understanding of customer service principles and practices.

Responsibilities:

• Cleaned guest rooms to hotel standards

• Reported maintenance issues to superiors

• Ensured public areas were clean and tidy

• Coordinated with housekeeping staff

• Responded to guests' inquiries and requests

• Replenished bathroom amenities

• Monitored room inventory and stock levels

INTERNSHIPS

CUSTOM



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