Customer Service Data Entry

Ann Britt

718-***-**** Cell

********@*****.***

Flagstar Bank

Commercial Lending

Loan Administrator

October 2023-Present

- Handling Statement Request

- Handling payoffs

- Processing extensions

- Preparing tickets to have funds moved over, corresponding with clients updating expiring insurance policies.

- Helping with basic compliance, documentation and insurance work tied to their

CRE loans

Wells Fargo

Mortgage Closer/Funder

September 2019- July 2023

- Collaborate with loan processor and loan officer or funder from origination to close to ensure loans closing

- Keep the loan calendar up to date with active mortgage closing

- Prepare, collect documentation, review and close loan packages/ file

- Entry Data non loan closing documents in a timely manner

- Confirm loan compliance with all state and federal regulations and policies, as well as investors/ mortgage lending product and program guidelines

- Assure all information is correct and signed accurately in the closing documentation, third party orders, closing packages

- Call borrowers to go over closing disclosure and request documents needed for closing

- Contact Bank attorneys and title for fees to balance closing disclosure and title document to clear final stipulations

- Contact Bank attorneys, title, and customers to confirm closing dates

- Review all closing conditions are satisfied and executed to closing instructions

- Resolve any post closing issues immediately

- Request documents for review

- Finalize financial deals with the title and attorney

- Send wires

- Data Entry (CORE, Microsoft word, excel)

- Customer Service

Astoria Federal Savings

Mortgage Loan Processor/Mortgage Disclosure Processor/Secondary Market Processor

January 2009 - August 2015

- Responsible for reviewing files in a timely manner

- Accurately packaging loan

- Verify loan documents including income, credit, title and closing docs

- Meeting crucial deadlines for disclosures, GFE and TILs

- Conduct a final review before closing

- Customer Services

- Make independent sound judgment call to determine risk and acceptance of loans in compliance with rate lock policy

- Liaison between Broker/Correspondent lenders and Inventory Control Dept.

- Responsible for revisions and extensions within secondary guidelines

- Customer service

American Home Mortgage

Correspondent Repurchase Processor/ Due Diligence/ Senior Loan Funding Processor

January 2006 – January 2009

- Act as a liaison between company and client to balance production with risk

- Responsible for individual loan issues with objective to buy quality sale-able loans

- Assist in review of data and documentation to determine eligibility to corporate programs with compliance to federal/state regulations, and original lock as needed

- Customer service

- Review legal documents for authenticity, accuracy and compliance with legal requirements

- Review title comment to ensure that unencumbered title will pass to American Home Mortgage

- Overseeing the department

- Customer Service

- Data Entry

Skills/Certification

Microsoft Word

Quick Books

Excel

Corelogic

Certifications/license

NY Notary Certified/ loan signing agent - NNA

Global Financing Solutions

License Life, Health, and Accident

Pg.2

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