PATRICIA WRIGHT

*** ******* ******, *******, ** 75773

Home: 469-***-****

ad184z@r.postjobfree.com

Summary

Well organized, dynamic leadership experience and pervading excellent customer service. Effectively handle and complete multiple task. Well –versed with varies Microsoft office applications.

Professional Experience

Mineola Housing Authority Office Manager

10-18-2013 to 10- 2022

Processing re-certifications of residents for current public housing residents – consist of several layers of verification allowing the resident to continue to receive the services from the housing authority.

Demonstrates respect, sensitivity, and concern for Customers’ needs with a professional and pleasant attitude

Does what best to make the best choice in decisions for the company

Assisting and meeting the needs of the residents, fostering world class customer service to the residents of the Mineola Housing Community.

Assisting with the application process and paperwork needed to qualify

Maintaining tenant files

Performing rent calculations

Ensuring program activities are following applicable regulations

All data is properly recorded in the participant files

Processing Rent Payments

Impeccable attention to detail and discretion as required by the job

Responsible for determining continued eligibility for housing assistance

Activity Director – creating annual summer camps for children in the community as well as food pantry for residents in need

Well versed with software systems widely used in office setting

Knowledge of knowing how to deal with fast-paced environment & people from diverse backgrounds

Planning Events such as Christmas parties, social gatherings for tenants, and hosting and planned tenants’ informational meetings

Answering calls, questions about polices & procedures of guidelines HUD/USDA

Ability to learn and adapt quickly

Ability to connect with people in positive manner

Ability to handle difficult scenarios that often arise in a customer focused settings such as the housing authority, meeting people where they are while being assertive is the key factor in my success in such challenging situations

Resolves general Customer Service concerns through effective Customer Service techniques

Absoltely love working with people

Caregiver

December 2006 to December 2007

Childtime Learning Center – Lewisville, TX

•Identify the needs of individual students in their classes, and work to help each child develop his or her own potential.

•Develop Lesson Plans.

Teacher

December 2005 to December 2006

P.B.J. Learning Center – Denton, TX

•Responsible for training and care of children ages 4-5.

•Established and enforced rules for behavior and procedures for maintaining order among students.

•Develop Lesson plans.

•Responsible for monitoring progress and development of the children.

•Creative ideas to encourage development of age-appropriate skills.

Project Aide

December 1994 to December 2004

Jarvis Christian College – Hawkins, TX

•National Youth Sports Program Counselor to children ages 10- 16.

•Creating a nurturing environment.

•Enforced mentoring program between 10- and 11-year-old students, increasing student development and enthusiasm for learning.

•Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.

•Operated summer sports day camp for children aged 5 to 13 years old and handled all aspects of planning curriculum and activities.

Caregiver

December 2000 to December 2001

P.B.J. Learning Center – Mineola, TX

•Responsible for children ages 3 - 5.

•Designed lesson plans focused on age and level-appropriate material.

•Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.

•Successfully improved student participation in the classroom through integration of creative role-playing exercises.

Caregiver

December 1994 to December 2000

Marvin United Methodist Church Infant Pre-School – TX

•Responsible for children ages 3 - 5.

•Develop Lesson plans.

•After school program ages 12 - 14.

•Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.

Assistant Store Manager

December 1993 to December 1996

Payless Shoe Source – TX

•Opening/Closing Store.

•Making Daily deposits.

•Customer Service Representative.

Education and Training

Mineola High School 1993

Mineola, Texas, US

Jarvis Christian College May 2006

Hawkins, Texas, US

Elementary Education EC-4 Bachelor of Arts

Arkansas Tech University

Russellville, Arkansas, US

College Student Personnel

Community Involvement

Jarvis Christian College, Athletic Department; Living & Learning and Women 2 Women, Hawkins, Tx.

HIV Awareness, Peer Educator - Jarvis Christian College Mineola, TX

Community Choir Northeast Texas Jurisdiction Mass Choir, Tyler, TX

Interdenominational Workshop Choir

References: Available Upon Request

Additional Information

I had the privilege of working at East Texas Treatment facility leading classes dedicated entirely to providing treatment and programming that prepares individuals for re-entry into society. During their stay at the facility, men and women receive cognitive behavioral therapy, emotional regulation education, substance abuse treatment, and faith-based programming. Each individual receives an integrated treatment approach. that addresses substance abuse and mental illness. It was a life changing experience I will never forget.

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