Chandra Harris

817-***-****

ad1842@r.postjobfree.com

Sr. IT Project Manager and Scrum Master

Experienced Sr. IT Project Manager offering 20 years of IT Project Management, 9 years of Agile Scrum Master experience, including 3 years of SAFe Agile and over 30 years of experience in IT. Experienced, successful management of global project teams, vendors and clients demonstrated by driving projects to successful implementation.

Professional experience

October 2022 to Present eTeam, Inc. Remote

Sr. Project Manager– Remote for Salesforce

Manage a Global Tableau Partner Due Diligence project, working with Legal, Global Ethics, Global Sales and Global Account Management teams, provided weekly status reports for the global team for each of the 4 Project Phases running simultaneously, facilitated weekly project status meetings, managed risks and issues

Manage a Tableau Partner data migration project from Tableau’s Tab 61 to Salesforce’s Org 62, ensuring timelines are met, resource tasks are completed weekly and held weekly status meeting to keep the project on track

Create and manage a master project plan for a multi-initiative project, facilitate weekly status meetings, obtain weekly statuses from all project resources, ensuring all blockers and risks are mitigated

Assist with other efforts as requested

Environment: Waterfall/Agile Hybrid, SharePoint, Smartsheet, Slack, Ethixbase, Google Drive, Google Office, VPN, Business Intelligence and SalesForce Core

October 2021 to August 2022 Patriot Talent Solutions Remote

Sr. IT Project Manager and Scrum Master – Remote for Jacobs

Led globally dispersed teams in the delivery of next generation tools and processes for Jacobs, to allow Jacobs to better serve their global client base. As a member of the Jacobs IT PMO, I utilized Jacobs project management methodology to manage multiple internal initiatives to upgrade and implement new, next gen solutions as part of a larger Jacobs effort to upgrade internal systems to support and manage client projects.

Managed a globally dispersed team of 30, which was comprised of Jacobs employees and 2 third party vendor teams to implement Informatica’s MDM, IDQ, EDC and Axon Data Governance tools for Jacobs Business Intelligence Team

Managed and facilitated all Agile ceremonies; Standups, Agile Coaching, Refinement/Estimation, Sprint Planning and Capacity Planning

Communicated IT costs, the IT delivery schedule as well as report status of the overall project for all stakeholders

Worked with, managed and report third party vendor engagement status for project delivery

Facilitated and tracked issue resolution for all projects

Environment: Waterfall/Agile Hybrid, Agile, SCRUM, Azure DevOps, Agile Coaching, SharePoint, Smartsheet, Teams, User Interfaces, Infrastructure, Big Data, Informatica(MDM, IDQ, EDC & Axon), MS Office and VPN, Data Governance, Business Intelligence

February 2020 to October 2021 InSource Group Ft. Worth, TX/Remote

SAFe Agile Scrum Master - On-site to Remote for BNSF

Led teams in the U.S. and India in the delivery of existing Waybill 1.0 features in the development of the New BNSF Waybill 2.0 UI application. A multi-year project, moving Bill of Lading and Waybill processing/fulfillment from an outdated legacy system and paper process to a web user interface.

Managed and facilitated all Agile ceremonies; Standups, SAFe Agile Coaching, Refinement/Estimation, Sprint Planning, Program Increment and Capacity Planning

Planned and facilitated onboard training for new team members

Participated in the BNSF Scrum Master Community of Practice

Planned, facilitated and communicated Production Deployments with the ART

Environment: SAFe 5 Agile, SCRUM, Version One/Agility, SAFe Agile Coaching, SharePoint, APIs, User Interfaces, UX, Infrastructure, Disaster Recovery, MS Office and VPN

November 2017 to October 2019 InSource Group Grapevine, TX

Sr. IT Project Manager and Scrum Master - onsite at GameStop Headquarters

Led globally dispersed teams in the delivery of enhancements and new features for the GameStop Mobile App, and in doing so, increased the GameStop Mobile App consumer rating from a 2.8 to a 4.3 out of a possible 5 rating, in 2 years.

As the Mobile App SCRUM Master, I motivated project teams to promote collaboration and keep members on-task and productive, as well as provided the SCRUM teams guidance with the Agile process and ceremonies.

Facilitated Mobile App teams in the successful implementation of a major eCommerce feature for GameStop Buy Online Pickup in Store and the implementation/integration of SalesForce for the GameStop Mobile App.

Collaborated with Product and Management Teams to align IT priorities for maximum business value.

Performed budget forecasting and budget submissions for approval, planning and reporting in Clarity, facilitated weekly stakeholder meetings, status reports and facilitated Agile ceremonies while maintaining tactical control of project timelines to keep teams on task and achieve scheduled targets.

Utilized best Agile practices to encourage team cohesion, clear impediments and hurdles to maintain productivity.

Environment: AGILE, SAFe, SCRUM, SDLC, Agile Coaching, Waterfall, Jira, Cherwell, Clarity, SharePoint, Confluence, SalesForce, APIs, Graphic User Interfaces, UX, iOS, Android, Infrastructure, Big Data, Data Lake, BI, Analytics, MS Office, MS Project, MS Visio and VPN

March 2013 to November 2017 Parago/Blackhawk Network, Inc. Lewisville, TX

Sr. IT Project Manager and Scrum Master

Managed implementation projects including the integration of post-acquisition systems, created and enhanced consumer facing redemption and eCommerce websites, SSO integrations and IVR based programs.

Performed assessments of risks to determine constraints and develop mitigation strategies.

Operated under PMO frameworks to efficiently organize and carry out project tasks while managing project teams.

Created a project Wiki for each project for post-production support while documenting implementation planning and communications for each project.

Managed major merger onboarding, integration and infrastructure projects.

Environment: AGILE Methodology, SCRUM, SDLC, Waterfall, Jira, Request Management System, Journyx, Synergy, APIs, .NET, Java, Angular, MoveIT Central Admin, Graphic User Interfaces, UX, Infrastructure, Power BI, Big Data, Finance, Debit and Gift Card funding via AWS, MS Office, MS Project, MS Visio, VPN, Interactive Voice Recognition (IVR); Smartsheet, Rally

July 2012 to September 2012 InfoStretch Corporation Westlake, TX

IT Project Manager – onsite at Sabre Holdings

Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion while managing an India based team of 15 in the development of an Arabic language version of Sabre Sonic Web's eCommerce platform and Sabre Sonic Mobile's eCommerce platform.

Managed projects throughout development and contract document phases including InfoStretch development and QA test teams working on Sabre Sonic Web or Mobile projects.

Sourced additional resources and staff to meet timeline demands while facilitating daily SCRUM standup with the India development and QA test teams.

Performed detailed assessments of risks to determine constraints and develop mitigation strategies.

Environment: AGILE Methodology, SCRUM, SDLC, VersionOne, Jira, SharePoint, Confluence, .NET, Graphic User Interfaces, MS Office, MS Project, MS( Visio, VPN, PSS, Sabre Sonic Web, Sabre Sonic Mobile

March 2011 to May 2012 Experis/Manpower Irving/Plano, TX

IT Consultant – onsite at Hewlett Packard

Managed diverse organizational systems to identify workflow, communication and resource utilization issues by gathering and documenting airline client business requirements for the creation of a new airline Passenger Service System (PSS).

Managed and created business process models, process flows, operations support and customer engagement strategies.

Resolved any issues and problems arising while creating UI mockups, preparing weekly status reports, creating data models in ProVision and maintaining artifacts on Sharepoint site.

Environment: AGILE Methodology, SCRUM, SDLC, Rally, SharePoint, .NET, Graphic User Interfaces, UX, ProVision, Business Process Modeling, Data Mapping, MS Office, MS Project, MS Visio, VPN, PSS, AirCore, Restful API, Data Transfer Objects

May 2010 to March 2011 Matrix Resources Fort Worth, TX

IT Project Manager – onsite at Ryder Logistics

Managed multiple IT implementation and enhancement projects for Ryder Logistics’ external clients, by delivering customized I2 Transportation Management implementations meeting their business needs.

Initiated and managed the Change Management process, customer requirements, IT solutions, IT estimates, client review and approval process, implementation timelines, project budgets and managed project timelines in MS Project.

Reported weekly project status to internal and external customers, worked with external customers to gather and document requirements.

Managed functional design process and managed project budgets in Clarity.

Created project resource pools via Active Directory integration within Clarity, assigned and reviewed IT resource charges to each project within Clarity, engaged appropriate IT resources for estimates, development, timeline and resource commitments.

Environment: AGILE Methodology, Clarity, .NET, SDLC, Remedy, Active Directory, LDAP, Oracle, Graphic User Interfaces, Data Mapping, Lotus Notes, Lotus Notes Quickplace repository, MS Office, MS Project, I2 Transportation Management, EDI, Cleo, XML, Remedy, Cisco VPN, EDW, Migration Control Application, Genesys Meeting Center

April 2007 to February 2010 Comforce Technologies Dallas, TX

IT Project Manager – at Southwest Airlines

Managed a large-scale project with a 1.2M budget, a project to develop a .NET graphic user interface, for the Schedule Planning business team at Southwest Airlines. Conducted business requirements gathering session.

Managed project teams, translated requirements for the IT development team, managed project deliverables and milestones via Microsoft Project Server and established Project Resource Pools via Active Directory within Microsoft Project Serve.

Prepared and presented Technology Tollgate presentations for each phase of the project (Startup, Define, Design, Build, Deploy, Close and prepared Project Authorization Request for budget approval.

Reviewed and approved weekly project resource time charges in the Summary Time Reporting application and approved weekly completed task hours submitted via the Project Web Application (PWA), a SharePoint application and compiled weekly project team task statuses from PWA.

Conducted daily SCRUM sessions, maintained project budget and reporting and created test scenarios for all business requirements.

Performed application integration testing; performed and assisted users during user acceptance testing, managed the development and test defect process in Clear Quest and provided technical support and training to internal customers.

Conducted business requirements gathering sessions for the Flight Operations and Flight Crew business units, in order to implement Flight Crew Annual Recurring Training site via the corporate intranet, to reduce travel expenditures incurred for the entire Southwest Airlines Flight Crew to fly into Dallas, Texas for recurring training.

Translated requirements for the IT development team, developed graphic user interface mock-ups for development team, managed project deliverables and milestones, developed Use Cases and created test scenarios for all business requirements. Performed application integration testing, assisted users during user acceptance testing, created Clear Quest defects and enhancement requests as necessary.

Provided technical support to internal customers, developed Crystal XI reports for internal customers and created SQL queries in Cast to pull test data and check test results.

Environment: SDLC, JAD, SCRUM, Active Directory, LDAP, Rational Tools (Clear Quest, Clear Case, Test Manager), Visio process and system flow charts, Quality Center, Twiki, Technology Budget and Forecast (TBF), MS Project Server, Schedule Planning Network(SPN), Schedule Planning Optimizer, MS Outlook, Excel, Access, Word, Oblix (Dev, Itest, QA and Production), Cast, SQL, MS Office, SWALife(Intranet) (Alpha, Itest, QA, Production), Java, .NET, JRule, C++, Oracle, Citrix, Quickbase, UI, UX, Infrastrucure, Summary Time Reporting(STR), Project Web Access(PWA), Pullsheets, Self-Paced Training, RTS(Recurrent Testing System), CTS-FO(Crew Training System-Flight Ops), CTS-IF(Crew Training System-Inflight, Sybase, Crystal Reports XI, Business Objects, InfoView, SOX Compliance

October 2006 to April 2007 Insight Global Ft. Worth, TX

IT Consultant at DynCorp International

Participated in a large IT undertaking to obtain a multi-billion dollar military contract implementing integrated systems for the management of the contract

Gathered and documented thorough business requirements from U.S. Government RFQs, sales proposals, IT, and business units

Managed project deliverables and milestones, participated in database and system conceptual design for remote military resource pools via Active Directory integration with PeopleSoft

Participated in preparations for government on-site demo of the Integrated Management System

Environment: SDLC, JAD, Active Directory, LDAP, Oracle, .NET, SOX Compliance, Data Mapping, Visio process and system flow charts, MS Outlook, PeopleSoft, Costpoint, EVMS (Cobra, Primavera, WelcomeHome), Recruiting, Human Resources, Purchasing, Accounting, Finance and Time and Labor

February 2006 to September 2006 D. R. Horton, Inc. Ft. Worth, TX

IT Project Manager – Application Implementation

Managed multiple Information Technology projects for the D. R. Horton Legal department, Land Sales/Development and Application Training teams.

Gathered business requirements in order to document technical requirements, technical specifications and technical process flows and maintain project scope.

Designed .NET web applications to meet client business requirements, worked with development to streamline .NET application architecture and functionality, performed user acceptance testing, managed development defects in Mercury.

Traveled to multiple regions/divisions, on a national level, to implement new applications/enhancements and trained end users, provided application support to end users after application implementation.

Prepared comparative analysis for multiple vendor software packages by researching and comparing compliance with business requirements, reviewed vendor software demos, coordinated in-house vendor demos for business units, prepared RFPs, presented comparative analysis and software recommendations to clients.

Environment: AGILE Methodology, Sharepoint, .NET, JD Edwards, Mercury, SDLC, Case Management applications, Active Directory, LDAP, Oracle, GUI, OOA/OOD, SOX Compliance, Land Purchasing and Funding applications, CRM, Data Mapping, Land Procurement IT, MS Outlook, Lotus Notes, Lotus Approach

January 2005 to February 2006 Peopleclick, Inc. Irving, TX

Client Liaison – Affirmative Action

Managed a 1.5 million Affirmative Action client portfolio, large to small employers with government contracts in the telecommunications, retail, airline, and manufacturing industries, worked directly with client human resources management to establish and or update Affirmative Action plans, worked within strict government guidelines and deadlines.

Created SQL Anywhere and SQL Server databases to maintain confidential client employee data, worked directly with client human resources information systems department to gather requirements and complete data mapping necessary for data imports and reports, ensured client data and reports met the requirements of the Office of Federal Contract Compliance.

Trained peers on technical aspect of the database creation/maintenance process (i.e. importing/exporting data into the database, parsing data, working with large files in Excel and Access).

Developed complex Crystal Reports in both versions IX and XI, based on client requirements, reports that required programming complex mathematical calculations and annual/quarterly comparisons, maintained existing Crystal Report templates and completed report modifications per client requests.

Environment: Advanced Microsoft Office Suite (Excel, Word, Access, Powerpoint), Microsoft Project 2003, MS Query, ODBC, CAAMS 3.1, 3.2, and 3.3, Excel Macros, Data Mapping, MS Outlook, Crystal Reports IX and XI

October 1994 to November 2003 Verizon Logistics Irving, TX

IT Project Manager (September 1999 to November 2003)

As a member of the eCommerce team, I managed IT implementation and enhancement projects, IT projects ranging in scope and size, from 20K to over 1M in budget, from 2 months in duration up to 3 to 4 years in duration.

Compiled project teams ensuring all necessary business units were participants, conducted JAD sessions, gathered and documented thorough business requirements, translated business requirements and wrote technical requirements for the IT development team, managed all project deliverables and milestones in MS Project.

Created and managed change management team and process, maintained document control, managed and participated in the UAT process, wrote test scripts and applied test script scenarios during test phase, managed user acceptance testing, served as IT liaison for the business units, assisted IT development team during project test implementation phase.

Obtained approvals for budget funds release for all phases of projects, coordinated user training for new systems and enhancements, managed implementation and initial support phase to ensure all quality controls were in place, assisted in the creation of the IT PMO, created business requirements, scope, change management and process documents for the IT PMO.

Web Administrator (August 2001 to November 2003)

In conjunction with the above IT Project Manager role, as part of the eCommerce team, I also served as Web Administrator for the Verizon Logistics’ intranet, which included designing the Verizon Logistics intranet site, utilizing HTML and ASP for internal web content, provided support/training for 10 department web administrators and maintained quality control on web content updates, created and maintained the strategic web plan for the Verizon Logistics’ intranet.

Researched RFPs, purchased, implemented and trained the web development team on WebTrends web analytics, worked in conjunction with several project teams to implement new GUI web applications and strategies.

Created Visual Basic programs to perform script functionality on existing AS400 systems as requested.

Environment: PMO, Advanced Microsoft Office Suite (Excel, Word, Access, Powerpoint), Microsoft Project 2003, Microsoft Visio 2003, Visual Basic, Excel Macros, VBScript, ASP, HTML, Microsoft Frontpage 2000, GUI, UI, UX, Dreamweaver, Visual Studio, Java, DB2, ISPF, TSO, AS400, SQL, JCL, Focus Mainframe, Windows NT/2000, WebTrends web analysis software, SQL Server, Vision, GTEAMS, SAP, Image, Focus for Windows, Change Management, Document Control, Process Engineering, Process Re-engineering, MS Outlook, PMBOK, Waterfall Methodology, SDLC Methodology, .NET, CRM, Supply Chain Management Systems, Warehouse Systems, Accounting Systems, Purchasing Systems, Corporate Intranet Administration, Data Mapping, Data Warehouse, Oracle, OOA/OOD, UML, Supply Chain IT, Logistics IT, Warehouse IT, Purchasing IT, Materials Management IT

Supervisor-Database Management (Verizon Logistics – June 1997 to August 2001)

Supervised a team of 9 in the database maintenance group, performed maintenance on 9 legacy systems, created/maintained 75 Visual Basic scripts to perform automated system maintenance/updates via a system emulator.

Trained script developers to create, utilize and maintain Visual Basic programs, supervised and trained remaining team members on manual system maintenance and system audit tracking.

Performed stress testing on new system implementations, participated in projects that involved data integrity and database maintenance, conducted applicant interviews, completed performance evaluations.

Environment: Advanced Microsoft Office Suite (Excel, Word, Access, Powerpoint), Microsoft Project 2003, Microsoft Visio 2003, Visual Basic, VBScript, DB2, ISPF, TSO, SQL, JCL, Focus Mainframe, SQL Server, Vision, GTEAMS, SAP, Image, Focus for Windows, Change Management, Document Control, Process Engineering, Process Re-engineering, MS Outlook, Waterfall Methodology, SDLC Methodology, .NET, CRM, Supply Chain Management Systems, Warehouse Systems, Accounting Systems, Purchasing Systems, Data Mapping, Data Warehouse, UML, Supply Chain IT, Logistics IT, Warehouse IT, Purchasing IT, Corporate Intranet Administration

Analyst-Database Management (Verizon Logistics – June 1996 to June 1997)

Created and maintained scripts to perform automated system maintenance/updates on 9 legacy systems, provided internal customer ad hoc report support, by utilizing both DB2 and SQL, participated in documentation of work procedures for ISO 9000 certification, participated in several project teams involving database maintenance and data integrity.

Fleet Analyst (Verizon Logistics – October 1994 to June 1996)

Supported Illinois and North Central Texas Fleet Supervisors, in tracking vehicle maintenance, invoice processing and fuel tracking.

Environment: Advanced Microsoft Office Suite (Excel, Word, Access, Powerpoint), Visual Basic, DB2, ISPF, TSO, SQL, JCL, Focus Mainframe, SQL Server, Vision, GTEAMS, SAP, Image, Focus for Windows, Document Control, Process Engineering, Process Re-engineering, MS Outlook, CRM, Supply Chain Management Systems, Warehouse Systems, Accounting Systems, Purchasing Systems, Data Mapping, Data Warehouse, UML, Supply Chain IT, Logistics IT, Warehouse IT, Purchasing IT

Education

March 2001 to August 2003 University of Phoenix Phoenix, AZ

Information Technology

Completed partial coursework applied towards the achievement of Bachelors in Information Technology

May 1985 Springtown High School Springtown, TX

Business

Completed and received High School diploma

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