ANNE MARIE O'CONNELL MYERS

Westport, CT • 203-***-**** • ad183z@r.postjobfree.com

Self-Motivated, Results driven Customer Service and Client Relations professional, with a proven track record of success delivering exceptional customer experiences

Career Objective

To be a part of a thriving organization, where I can leverage my experience, process, and exceptional interpersonal and communication skills to foster a positive relationship between customers and the company.

Experience

October 2021 - Present Treatment Coordinator

Darien Dental Associates, Darien, CT

Greet and check in patients

Adept at handling heavy call phone volume Schedule appointments for Doctors and Hygienists

Liaison between Doctors, patient and referral Doctors Enter patient treatment plans and post payments Follow-up on unscheduled treatment plans

Scan documents into Denticon

Review patients insurance plan benefit details for frequency and coverage

March 2019 -

October 2021

Sr. Sales Lead

Chico's FAS, Fairfield, CT

Key holder and manager (on-duty) responsibilities for on-floor sales objectives and ensuring excellent customer service.

Responsible for all customer-service including POS, sales, and inventory management.

Built customer loyalty through fostering stronger relationships and retained high-level repeat-customer scores. Used expert level communications skills to zero in on true customer needs, achieving exceptional positivity ratings from customers in post-sales surveys.

Consistently contribute $30k+ monthly to a wide client base

2008 - 2018 Customer Service Lead Manager Crate & Barrel, Westport, CT

Hired as part of initial store opening team as a Customer Service Associate in 2008 and was promoted to

Customer Service Lead Manager.

Lead a team of Customer Service Associates responsible for delivering exceptional service.

Hired, trained, and mentored top customer service associates and front-end staff, including the implementation of best practices.

Effectively supervised day-to-day front-end operations of a busy customer service department.

Created, edited, and altered customer service strategies and procedures in agile manner to best deliver a satisfying experience for all store customers.

Assisted store guests with all client concerns, including replacements, refunds, returns, and service warranties. Fulfilled and exceeded customer satisfaction goals in a consistent manner.

2004 - 2008 Executive Assistant

Associates of Westport Staffing Solutions, Southport, CT

Executive Assistant for one of the largest shipping conglomerates globally. Managed complex calendars, facilitated communication and logistics.

Improved communication between executives & customers

Supported executives with project support, data tracking, and administrative tasks. Frequently commended for quick-thinking and resourcefulness.

Managed and tracked travel/meeting/conference expenses; worked closely with finance and accounting group to ensure spending was aligned and within budget.

Participated in weekly Leadership Team meeting: generated agenda, recorded minutes, followed up on action items.

1993 - 2003 Quality Analyst

GE International Inc., Shelton CT

Tenured Quality Analyst for one of the largest multinational conglomerates. Streamlined processes using six sigma quality process methodology

Built process maps to streamline/automate processes and develop global consistencies

Conducted employee satisfaction surveys across finance and operations to identify areas of improvement.

Contact this candidate