Lisa Graham

Gain as much knowledge to be able to perform my job to the best of my abilities.

Jacksonville, FL 32218

ad183v@r.postjobfree.com

+1-863-***-****

Obtain gainful employment relying on my experience and willing to learn in order to further my career. Willing to relocate to: Atlanta, GA - Jacksonville, FL - Philadelphia, PA Authorized to work in the US for any employer

Work Experience

Assistant General Manager

Hampton by Hilton - Jacksonville, FL

April 2023 to September 2023

• Oversee the daily operations of the hotel in the absence of the general manager, including front desk, guest relations, and night audit.

• Ensure excellent customer service by training and supervising staff in phone etiquette and guest interactions.

• Manage reservations and room assignments to maximize occupancy and revenue.

• Monitor and maintain hotel inventory, including supplies and equipment.

• Handle guest complaints and resolve issues in a timely and professional manner.

• Collaborate with other departments to ensure smooth operations and guest satisfaction.

• Implement and enforce hotel policies and procedures to maintain a safe and welcoming

• Deposits and bank runs

• Team weekly schedule

Hotel Front Desk Supervisor

Hyatt Place Jacksonville Airport - Jacksonville, FL November 2020 to April 2023

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests. Assistant Manager

Circlek - Jacksonville, FL

July 2021 to April 2022

In charge of the store in the absence of a manager. Handle customer issues, handle any type of issues with the cash, Count registers, safe money, daily inventory counts(food,lottery, tobacco, money), make sure employees on my shift are following the policies and being safe. Traffic clerk

Walmart Ecomm Warehouse - Lakeland, FL

February 2020 to December 2021

Shipping of the trailers, make sure trucks are loaded correctly, checking freight, make sure bol’s are correct, yard audits, filing, excel spreadsheets. Dispatching drivers. Front End Supervisor

WINN DIXIE - Tampa, FL

February 2014 to July 2021

Oversee and run front end of the store. Generate and distribute weekly staff schedule. Open and close the store. Open/close and run the front office; including: check cashing, Western Union processing, generate money orders, distribute and inventory lottery, facilitate cash needs (pickups and loans) for staff on registers. Answer business phone and direct to proper departments. Practice professional and friendly customer service. Interviews, orientation, I9 forms WCS

Best Buy Warehouse - Davenport, FL

August 2013 to September 2015

OCTOBER 201

ORDER MANAGEMENT I.E. STATUS CHECK ON ORDERS, CORRECT AND GENERATE ORDERS. ABLE TO WORK WITH A MULTI-SOFTWARE SYSTEM USING THE FOLLOWING: RP, RSS(RETIK), OMS, EVOLUTION, FMS, GREEN SCREEN, BREEZE AND PACIFIC SALES. PRACTICE INVENTORY COUNTS AND HOME DELIVERY LOAD OUT.

ASSISTANT MANAGER KFC

Pengo Inc - Auburndale, FL

July 2012 to February 2013

OVERSEE THE RESTAURANT MAKE SURE TEAM SERVES GREAT CUSTOMER SERVICE AT ALL TIMES. NO EXPIRED PRODUCTS. FOLLOW PROPER CASH PROCEDURE. PASS INSPECTION. COUNT INVENTORY(DAILY, WEEKLY, MONTHLY). TRUCK ORDERS FOR THE STORE.

Education

College Degree in Business Management

Kennesaw State University - Kennesaw, GA

August 2001 to May 2005

DIPLOMA

COLONIAL HIGH SCHOOL

2001

Skills

• Front Desk (6 years)

• Order Management System (6 years)

• Office Administration

• Journal Entries (3 years)

• Balance Sheet Reconciliation

• Account Reconciliation (6 years)

• General Ledger Reconciliation

• Office Management (4 years)

• Accounts Receivable

• Accounts Payable

• Payroll

• Data Entry

• Interviewing

Additional Information

MANAGEMENT

• Responsible for Daily operations including: Opening/closing store, running main office, handling cash pickups and loans. Work inventory counts (daily, weekly, monthly), 'first in-first out' and min/max ordering. Processing payroll. Generate weekly work schedules based on employee requests. COMMUNICATION

• Handle customer issues by phone or in person in a timely professional manner. Interact with customers to build positive relationships and brand loyalty. Create and foster great team dynamics. LEADERSHIP

• Responsible for training new staff and facilitating continued training for seasoned staff. Practice the mentality of 'See as I Do' to foster a customer friendly environment by all staff. Back up staff during peak times.

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