Sithra Keo

ad1832@r.postjobfree.com

978-***-****

Work Experience

Technical Support/ Technician

Lutronic – Billerica March 2021 to Present

Phone support for Incoming Service inquiries and technical issues or emails Provide professional Technical Support to external and internal customers (service, sales and marketing, etc.

Takes detailed notes of reported issues/requests and documents, update cases in the ERP system.

Maintain a high level of technical knowledge on all products.

Coordinate, manage service appointments (Installation, Corrective and Preventative Maintenance) for Field Engineers and ensure shipment of parts Build and maintain customer relationships Assist in maintaining technical library.

Assist with in-house device verification, assembling, calibration, and software validation.

Assist with on-call customer support after hours and on weekends.

Continually promote service contract revenue

Manufacturing Technician

Galvanic Applied Science - North Billerica, MA September 2018 to 2021

Perform calibrations and repairs – Set up and run machine to perform calibration; add different liquids into machine to ensure transducer is reading correctly.

Perform diagnostic troubleshooting.

Use and understand meters including transmitters, oscilloscopes, fluke meters.

Ability to provide technical support over the phone, via email, and via remote support software when applicable.

Document and provide accurate detailed technical findings, observations and materials used for all services performed during repair evaluations.

Communicate problems/solutions through written and verbal communication with manager and team members as required.

Assist with complaint follow up, including evaluation, testing, investigation and ticket/case closeout.

Responsible for determining device malfunctions, failures, and perform repairs as suggested by diagnostics and assessment.

Executes tasks in a timely manner and completes work with minimum supervision.

Interact with team members and be involved with providing recommendations for continuous improvement.

Responsible for upkeep of Service area and provide a clean, safe work environment.

Follow and comply with company policies, procedures, goals, objectives and all regulatory requirements.

Responsible for performing a wide range of tasks for a small company that solves critical process-analysis and measurement problems for customers worldwide with gas and liquid-measurement systems.

Perform a great deal of soldering, wiring, cabling (work with PC Boards)

Understand AC/DC electronic components.

Process and Fabrication Technician

Ionic Materials - Woburn, MA October 2016 to September 2018

Responsible for battery cell building

Processed experimental materials using wet and dry mixing techniques, grinding equipment, vacuum equipment, and high-temperature furnaces in ambient, fume hood and glove box environments

Fabricated electrochemical components using manual presses and casting equipment

Assembled electrochemical cells using punching, vacuum sealing and tab welding equipment

Completed accurate and organized data sheets for processing and fabrication work

Maintained and troubleshot processing and assembly equipment

Created data spread sheets using Microsoft Excel and input information

Karl Fisher Titration

Tools Used: micrometer, drop gauges, micro pipette, balances, micro liter syringes, analytical conductivity measurements

Sr. Lab Technician

EMD Performance - Haverhill, MA September 2015 to October 2016

As Container Services/ Lab Tech I, performs all activities associated with manufacturing of air/moisture sensitive or pyrophoric chemical products

Documented and reported required process data in lab notebooks, batch records and SAP

Responsible for daily meetings planning "Fill Plan" with purchasing and customer service to meet customer orders

Participated in process improvement activities and other special projects as assigned

Ensured there was no leaks, damages, or residues on containers

Followed safety procedures opening and inspecting containers inside of glove box

Ensured customers RMA's are met

Inspected and moved materials & containers using SAP, Micola, Horizon, Returns Log

Created and filled out multiple spread sheets for customer records and tasks force using Excel

Followed company health, safety and environmental policies

Tools used: SAP, torque wrenches, digital calipers, vice grips

Shipper/Receiver

DataCon - Burlington, MA January 2013 to September 2015

Responsible for making arrangements for pickup by carrier specified on customer purchase orders

Received and inspected incoming and outgoing products

Followed GMP and SOP

Managed inventory on all items

Handled shipping using Exostar and Visibility (Oracle)

Worked with customer service & purchasing to meet customer requirements

Tools used: screwdrivers, socket wrenches, drill/tapping tools, pallet jacks, oracle

Education

Pursuing AS Degree: Business Administration

Middlesex Community College - Bedford, MA Currently Enrolled

Diploma

Lowell High School - Lowell, MA Received 2009

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