Customer Service Call Center
Resume:
KELLY R. JACKSON
**** ******** ***. #*** **** Hill, MD.
20745
ad1823@r.postjobfree.com
OBJECTIVE: To obtain a position with a challenging company, that allows me to showcase and utilize my excellent computer skills, accounting & bookkeeping skills and my extensive office skills, as well as my excellent customer service. To also learn new techniques in efforts to help the company. SKILLS & ABILITIES:
● 20+ years of Customer Service
● 20+ years of Knowledgeable and able to perform computer skills in Microsoft Office, Word, Excel, PowerPoint and Access & Cisco Computer Networking Systems
● 5+ years of Business Management & Accounting w/ Property Management
● Dedicated team player with personal drive, initiative, and works exceptionally well independently
● Meets deadlines as scheduled and have exemplary communicative skills
● 5+ years of call center experience
● Respond to patient/guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
● Ability to learn quickly, secretarial skills filing and answering phones.
● I’m great with kids
EXPERIENCE:
George Washington University Hospital UHS (FOOD & NUTRITION)- 01/2023 TO PRESENT
● Access patient’s diets
● Supervise/Train new associates
● Diet Office duties for the central call center
● Customer service with every patient/staff
● Receiving patient orders/Delivering patients' meals
● Experience with CBORD calling center
Compass/Morrison’s Group
Assistant Patient Service Supervisor (FOOD & NUTRITION)- 05/2022 TO 12/2022
● Answer phones, help to host varies project’s w/ other departments
● Maintain Patient Services Department
● Supervise/Train new associates
● Scheduling Associates
● Office Management
● Executive Support/Problem solving
● Work stations based on the needs of the operations
● Host daily staff meetings
● Meets w/ Sr. managers weekly to update them on staff & operation concerns
● Manual Data Entry
● Time Management/Payroll
● Communication Skills
● Call Center Experience/My Dining Experience
● Maintain Sanitation Department & Schedules
(MEDSTAR GEORGETOWN UNIVERSITY HOSPITAL) FOOD & NUTRITION Catering Associate- 08/2016-06/2022
● Access patient’s diets
● Supervise/Train new associates/Helped Staff w/ payroll
● Diet Office duties for the central call center
● Customer service with every patient/staff
● Receiving patient orders/Delivering patients' meals
● 5+ years of experience with Health Touch System
BOOKKEEPER/CUSTOMER SERVICE
(SHOPPERS FOOD & PHARMACY) 11/2005- 11/2016
● Supervise/Train new employees
● Account Receivables & Accounts Payable
● Receptionist/MoneyGram/Bill Payment Services
● Office Management/Bookkeeping
● Executive Support/Retail Experience
EDUCATION:
● STEVENS HENAGER COLLEGE (INDEPENDENCE UNIVERSITY) AAOS DEGREE
MAJOR:
● BUSINESS MANAGEMENT & ACCOUNTING W/ PROPERTY MANAGEMENT CROSSLAND HIGH SCHOOL
● HIGH SCHOOL DIPLOMA-2002
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VOLUNTEER WORK:
WASHINGTON HOSPITAL CENTER 06/98-06/2000- Volunteer Services
● Front Desk Receptionist (Patient Guest Service)
● Transport disabled patient’s to there hospital destination
● Provide information services to the clients to ensure quality customer service LEADERSHIP:
Communicate effectively with new employees to ensure excellent training with visual and hands-on training. Established strong relationships to gain support and effectively achieve results. Earned excellent marks on performance in areas including work volume, accuracy and quality, ability to learn and master new concepts, positive work ethic, and commitment to providing unsurpassed service.
REFERENCES:
● Lashaunda Williams- Morrison Patient Service Director
● Rosiland Thompson- Sodexo Director
● Richard Hayden- Manager
● Abdullah Heath- Traveling Paramedic
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