TANIS FREEBORN

SUBJECT- Customer Service Representative

I would like to submit my formal application for the Customer Service Representative position. I’m looking to secure a position that continues to offer new challenges and allows me to develop towards a desired career path. I have extensive customer service experience acting as the first point of contact for the client in very distinct and separate roles. I interact with a variety of different personalities, experiencing a wide range of emotions and have exercised my ability to actively listen, acknowledge and distinguish each of their individual and unique needs. Acquired through my involvement in education I have obtained exceptional time management and organizational skills that allow me to effectively maintain a high level of customer service for a demanding, high volume and fast paced environment. Through my work experience I have had the ability to cultivate my analytical and critical thinking skills to gather relevant and important information to solve uncomplicated and complex situations. By retaining a vast knowledge of information and using accessible resources I am better equipped to think clearly and rationally under pressure to make decisions in a timely manner. My problem-solving expertise helps me to determine the best course of action for a client when unforeseen problems arise and provide alternative solution to avoid potential conflict. Additionally in previous employment I have acquired transferable skills and training in computer programs, learning each one with ease. I am proficient in word, excel, outlook and custom software. I have completed several business and accounting courses and am working towards completing a business administrative certificate. I am a thorough and hardworking individual who strives to be a team player while being able to successfully work independently with little to no supervision. I believe my dedication and extensive background in customer service will make an immediate contribution to your team and added value to your workplace. My resume is attached as proof that I meet all the criteria you are looking for. An interview would give me the chance to further prove my strengths. Hope to hear from you shortly.

Sincerely,

Tanis Freeborn

C O N T A C T

905-***-****

ad181z@r.postjobfree.com

Brantford, Ontario

Linkedin.com/tanisfreeborn

TANIS FREEBORN

CUSTOMER SERVICE PROFESSIONAL

With over 15 years of experience in the customer service field, my current role as a Customer Service Representative has allowed to me further expand on my skillset and knowledge base. I project courteous professionalism to support a variety of clients. Aiding in the managing of client accounts, addressing inquiries, and solving concerns in a satisfying approach. Navigating several programs to accurately provide information both over the phone and in correspondence. Establishing new relationships with customers to ensure they are valued and appreciated. I take pride in delivering an exceptional Customer Service encounter and thoroughly enjoy the challenges each interactions presents.

P R O F E SS I O N A L E X P E R I E N C E

Relevant Customer Service Experience

Electrical Safety Authority, Customer Service Representative Cambridge, On August 2020- April 2023 (Contract) As a Customer Service Representative, I participated in extensive training and ongoing coaching to provide a professional and knowledgeable experience to our shareholders and the public. I utilized several programs and resources to confidently assist Licensed Electrical Contractors, Inspectors, and homeowners.

· Recorded accurate and detailed work descriptions through essential probing and fact-finding skills to ensure proper fees for customers.

· Processed Applications and documents by phone, mail, email, or fax

· Addressed customer concerns and action any follow up required.

· Worked within guidelines of ESA’s Privacy and Access to Privacy Act

· Acted as a facilitator between Customers and Inspector Aviva Insurance, Claims Adjuster

Hamilton, On March 2015- December 2015

As a claim adjuster I was responsible for managing all matters pertaining to the automobile loss. I acted as a liaison between the insured and a variety of vendors and service providers. Maintained a calm demeanor when dealing with high stress scenarios.

Customer Service/ Terminal Operator

Service Ontario Dundas, On July 2014- March 2015 Serving as a first point of contact, I analyzed the needs of each client and guided them through the process and procedures to complete their transactions. Dealing with a wide variety of clientele, I responded to general inquiries within a fast-paced environment. I remained current on all new regulations and guidelines. Accounts Receivable/Payable Experience

St. Joesph’s HealthCare Brantford, On March 2019- December 2019

(contract)

Thomas HealthCare Corporation Hamilton, On December 2015- March 2018

C O N T A C T

905-***-****

ad181z@r.postjobfree.com

Brantford, Ontario

Linkedin.com/tanisfreeborn

E D U C A T I O N

Westdale Secondary School

Hamilton, On

Graduated 2003

High School Diploma

Mohawk College

Hamilton, On

Business Administration

Currently working through

continuing education to

obtain a degree and have

earned 28 credits focused on

business.

S K I L L S

· Customer Relations

· Accounting

· Cash Handling

· Time Management

· Leadership

· Account Reconciling

· Computer Applications

· Word, Excel, Outlook

· Document Control

· Problem Solving

· Empathy

Contact this candidate