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Human Resources Customer Service

Location:
Desoto, TX
Salary:
25.00 per hour
Posted:
December 25, 2023

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Resume:

Phone Number: 469-***-**** Email:ad17zh@r.postjobfree.com Address:1233 Barrington Dr

Desoto, Tx 75115

DWIGHT WILLIAMS

SUMMARY

I am a business professional with 11 years of recruiting and HR experience.

Responsible for all job postings and advertisements for staff/faculty/Professional positions.

Managed hiring matrix new hire tracking system to fulfill EO/AA/V/and Disability employment requirements. Responsible for overseeing retirement files.

Tracked each employee's FMLA and Workers Compensation cases.

Responsible for all full cycle recruiting needs pertaining to internal and external staffing procedures including sourcing, screening and identifying qualified candidates for vacant positions.

Applied diversified recruiting strategies in the successful placement of professional, technical and trade personnel.

Scheduled interviews, conducted reference checks and distributed corresponding offer letters to applicants.

Well versed on FLSA and Human Resources Laws.

Core Competencies

Applicant Tracking System

Customer Service

Recruiting

Scheduling

Sourcing

Testing

PROFESSIONAL EXPERIENCE

American Airlines, Tx

Staff Assistant, HR Compliance

January 2022 – Present

Assisting the HR Compliance Lead with making sure all new hires and existing employees are compliant with all Federal Labor Standard Act Laws. Maintain the currency of files on all incoming and existing American Airline employees. Ensure that all employees remain fingerprint compliant for their respective positions. Performed legalized finger printing of new and existing employees and submit their applications in a timely manner according to AA and labor union guidelines through data entry. Organize, and file confidential information and documentation on a daily bases.

MCI Mass Markets, TX

Personal Phone Banker

November 2020 – January 2022

Assisted and gave direction to the customers of First National Bank, First Convenience Bank and Fort Hood Bank concerning maintaining and controlling their bank accounts and financial activities.

Assisted customers with information on Checking, Savings, Money Market, CD, and E-Accounts.

Regulated the status and ordering of debit cards, gift cards, and secured/unsecured Master Cards.

Monitored and assisted with Digital Banking accounts and Mobile Banking.

Assisted customers with online bill payments, wire payments, and Mobile deposits.

Processed Loan Applications, Stop Payments, Account Transfers, and check orders.

Updated customer profiles, applied security codes, and educated customers on Overdraft Privileges.

Breakthru Enterprises, TX

Entrepreneur/HR Director

January 2015 – November 2020

Responsible for all HR sourcing procedures in the hiring of temporary travel agents.

Provided customer support and travel recommendations for each customer.

Oversaw all aspects of the business including customer service, financial management, and client relationships.

Maintained company website.

Texas A&M Dental College, TX

Analyst/Recruiter

April 2010 - April 2018

Performed day to day HR functions for an employee base of over 500 that included staff and faculty.

Developed system to track all FMLA time for each employee. Handled all initial paperwork and tracked each employees FMLA cycle.

Responsible for all job postings and advertisements for staff/faculty positions.

Oversaw application process, administered testing required for open positions and criminal background checks.

Responsible for all internal and external staffing procedures including sourcing, screening and identifying quality candidates for vacant positions.

Applied diversified recruiting strategies in the successful placement of professional, technical and trade personnel.

Recommended and implemented all tools used in the hiring process.

Administered new employee orientation and post probation orientations.

Scheduled interviews, conducted reference checks and distributed corresponding offer letters to applicants.

Human Resources Assistant

July 2007 - April 2010

Conducted in house auditing of Human Resource departmental compliance procedures.

Conducted evaluations, entrance, and exit interviews, created offer letters, distributed offer packets and conducted reference/ background checks.

Assisted with the benefits enrollment process.

Provided administrative assistance to the benefits director including file maintenance for health, welfare and 401K programs.

Reviewed and coded invoices according to company departmental budget requirements, conducted new hire entrance classes, and annual code of conduct auditing.

Scheduled and administered quarterly BAT Meetings.

Responsible for recruiting temp, and contractor staffing assignments, and assisted with management of Special Projects.

Responsible for regulating Human Resource issues for an employee base of over 500 associates.

Generated quarterly affirmative action reports for the HR Director to ensure proper hiring practices were being administered.

Haggar Clothing Company, TX

Jr. Human Resources Generalist

November 2005 - June 2007

Managed all associates data, administrator of service award programs.

Office manager for Corporate HR Team.

Conducted transition maintenance for all new hires, contractors, and Terminations.

Responsible for creating and maintaining corporate associate files, maintained HR active, terminated, and archived associate files.

Conducted in-house drug screening and new hire processing.

Reviewed all documentation for employment eligibility (I-9 documentation/W-4) and maintained backup documents.

Responsible for responding to all employment verifications.

EDUCATION

Certificate, Human Resource Management and Human Resources Laws, Rockhurst, University, Online Program November 2004

General Studies, Skyline Career Development High School, Dallas, TX, July 1983



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