Demographic Profile

Full Name:

Phelile Renee Gaveni

Gender:

Female

ID:

730**********

Nationality:

South African

Title:

Ms

Contact:

E: ad17z7@r.postjobfree.com

M: 083*******

Experience: I have 28 years of working experience. In this period, I spent 13 years as a Basic Education Educator, teaching Economics and Business Economics to grades 11 and 12. During this period I won Best Economics and Business Economics Educator’s awards for 2 years in succession. I transitioned into public administration specifically working in the Public Transport Sector where I gained 15 years of experience in Public Administration, Stakeholder Relations, Customer Relations, and Services, Provincial and Local Department Strategy Implementation, Data Analysis, and Management, Compliance and compliance planning, and Internal and External Communications.

Knowledge of: Research and Data Analytics, Management Consulting, Business Economics, Customer Relations and Mapping, Sales Management, and New Market Development, Stakeholder Relations, and Project Management.

Year

Project

Experience Description

2019 - 2021(2 years)

Public Transport Management Consulting

Offer expert advice to a varied portfolio of clients.

Analysed travel demand for clients' applications.

Strategized presentations compiled detailed motivation and in defence of clients’ application

Management consultant (own company)

Competencies

Project Management

Understand the impact of projects to overall business.

Develop metrics to track progress towards goals for Projects.

Resource Allocations

Project Continuity Management

Reporting and Documenting

Sales Management and New market development

Performance Management

Project Planning and Implementation Management

CUSTOMER RELATIONSHIP MANAGEMENT

Customer relationship building, management and reporting.

Business Development and customer growth management

Interact with potential customers, identify their needs and suggest products that suit their interest.

Manage marketing and engagement campaigns on social media platforms.

DECISION MAKING

Using data management as a route to data-informed decision making

COMMUNICATION

Design communications plan

Communication channel management

Communication campaign reporting

BUSINESS ACUMEN

Understand industry trends and their impact on projects and business.

Design and set up mechanisms to respond to market and business changes ensuring operational agility.

Monitor competition and report on competitor impact on projects.

Finance management

CRITICAL THINKING

Determine the validity of project progress.

Integrate a project with cross-functional objectives.

RISK MANAGEMENT

Detailed risk management

Proactive management of project scope and reporting

Operate a live risk management process to mitigate and correct emerging risks.

2017 - 2018(1 year)

Deputy Director: Operating license administration

Centralised operations in one District and increased production.

Managed operating license administration team from 5 Districts.

Crafted a Procedure manual for uniformity and compliance

Monitored the capturing and implementation of Limpopo Regulatory Entity (PRE) decisions.

Managerial role (middle management)

Competencies

DYNAMIC TEAM MANAGEMENT AND LEADERSHIP

Conflict resolution with enhanced mediation skills

Team mentorship and coaching

Results-based Performance management.

PLANNING AND SCHEDULING

Design an effective, realistic management plan

Project management and deliverables tracking

DECISION MAKING

Collects and structures available data impacting the project.

Make timely decisions based on facts, circumstances, and needs..

COMMUNICATION

Determines and utilises appropriate communication channels.

Prepare and deliver presentations.

STRESS MANAGEMENT

Manage own stress to lead the team well.

RISK MANAGEMENT

Agile and proactive risk management.

2015 - 2017(2 years)

Deputy Director: Permits and Registrations administration.

Increased revenue collection by 40% at the end of the first financial year of my employ

Member of PRE, formerly known as Limpopo Licensing Board – adjudicating public transport applications

Member of National Department of Transport sub-committee on permits

Member of National Smart Trucks committee

Managerial role (middle management)

Competencies

DECISION MAKING

Collects and structures available data impacting the project.

Make timely decisions based on facts, circumstances, and needs.

Analysing available data, be creative, and collaborate to ensure success of the project.

COMMUNICATION

Determine and utilise appropriate communication channels.

Prepare and deliver presentations.

TECHNICAL EXPERTISE

Understand and integrate appropriate project management tools and process.

Applies necessary requisite subject matter expertise.

LEADERSHIP

Mentors and motivate team members.

Effect change and monitor progress.

Reporting

Applying diplomacy in all situations

TEAM MANAGEMENT

Motivates and inspires team.

Lead by example

Conflict management

Team organization and governance

CREATIVE CUSTOMER ENGAGEMENT CAMPAIGNS

Interact with customers, identify their needs, and provide excellent service and provide solutions.

Provide support to existing customers to build healthy relationships with them.

Collect reviews and testimonials that appraise the brand image.

Reporting

STRESS MANAGEMENT

Manage own stress to lead the team well and encourage team members to manage their own.

2011 - 2015(4 years)

Deputy Manager: Permits and operating licenses administration.

Attended Board meetings and cut my teeth on quality control and mastered compliance to Acts and Regulations

Supervisory role (supervisory)

Competencies:

PLANNING AND SCHEDULING

Design an effective, realistic management plan.

Keep the project on track.

Knowledge of proper scheduling of tasks to meet deadlines without overwhelming the team.

LEADERSHIP

Takes initiative and lead.

Mentors and motivate team members.

Effect changes and monitor progress.

Respond in a politically astute manner.

Recommends training programmes to help the associated staff to support organizational objectives and goals.

COMMUNICATION

Determines and utilises appropriate communication channels.

Employ active listening

Prepare and deliver presentations.

TECHNICAL EXPERTISE

Understands and integrates appropriate project management tools and process.

Applies necessary requisite subject matter expertise.

TEAM MANAGEMENT

Motivates and inspires team.

Lead by example

Management and resolution of conflict

Delegate appropriately to manage more strategic issues of the project

Demonstrate team organization and governance.

DECISION MAKING

Collects and structures available data impacting the project.

Make timely decisions based on facts, circumstances, and needs.

REPORTING

Document all the necessary details

Knowledge of writing a variety of different technical reports

Prepare and deliver presentations.

2006 - 2011(5 years)

Land transport officer: Permit and operating license administration

Client care services – administered, registered, and issue operating licenses

Officer role (entry-level)

Competencies:

COMMUNICATION

Determines and utilises appropriate communication channels.

Employ active listening.

Prepare and deliver presentations.

REPORTING

Document all the necessary details

Knowledge of report writing

Prepare and deliver a report to supervisor.

CREATIVE CUSTOMER ENGAGEMENT CAMPAIGNS

Interact with customers, identify their needs, and provide requisite services (front desk services)

Provide support to existing customers to build healthy relationships with them.

Collect reviews and testimonials that appraise the brand image.

Develop negotiation skills.

Document management and filing skills.

1994 - 2006 (13 years)

Educator: Offering Economic and Business Economics

Taught Economics and Business Economics to grades 11 and 12.

Championed and managed Events in the school.

I am bringing a wealth of experience as a high school Economics educator. I can understand Economic indicators of the country and other industries.

I can discern the construct of South Africa’s economy, which enables me to follow trends that contribute in how I interpret customer needs.

The role I took as an Educator enhanced stakeholder management.

Highlight

Won Best Economics and Business Economics awards 2 years in succession.

High school educator role (entry level)

Competencies:

PLANNING AND SCHEDULING

Design effective, realist lesson plan

Keep lessons on track

Knowledge of proper scheduling of tasks in order to meet timetable without overwhelming the learner

COMMUNICATION

Determines and utilises appropriate communication channels

Employ active listening

Prepare and deliver presentations

REPORTING

Document all the necessary details

Knowledge of writing a variety of different reports

Prepare and deliver (lessons) presentations.

TECHNICAL EXPERTISE

Understands and integrates appropriate lesson tools and processes.

Applies necessary requisite subject matter expertise.

Keep abreast of curriculum changes and adapt.

Conduct performance views

Give and receive feedback.

Educational Qualifications (certified copies available on request)

Year

Qualifications Description

2016

International Leadership Development Programme – GIBS

2015

Advanced Management Development Programme - University of Limpopo Graduate School of Leadership

2009

Master of Business Administration – Mancosa

2009

Applying SHE principles – NOSA

2002

Diploma in Management Studies – Mancosa

1999

B.A Honours in Labour Relations Management - RAU (UJ)

1996

Certificate in Human Resources Management – Unisa

1993

Higher Education Diploma - University of the North (UL)

1993

Bachelor of Arts degree - University of the North (UL)

1989

Standard 10 (grade 12) - Risinga High (Limpopo)

Contact this candidate