Customer Service Front End

OBJECTIVE

Hard-working, organized, service-oriented professional seeking new challenges and opportunities within a growth-oriented organization. Exemplary interpersonal, office administration skills, and customer service skills. Open to in-person, hybrid, or remote opportunities providing service/resolution.

SKILLS

Organization

Merchandising

Interpersonal skills

Professional communication

Diverse work settings

Multi-tasking

Customer service

Adaptability

Integrity

Mentoring others

Sales

Self-determination

Confidentiality

Efficiency

Results-oriented

Team-centered

Working with diverse groups of people

Analytical Reporting

Safety protocols

Integrity

Leadership

EXPERIENCE

REMOTE MERCHANDISER • ACOSTA

HOUSTON, TX 2023 – PRESENT

Stocking and maintaining grocery store product displays, plan-o-grams, and merchandising set per guidelines, building professional relationships with local store teams, executing store signage packs and proper product placement.

HOST • OLIVE GARDEN

BOSSIER CITY, LA 2023

Assisted guests with reservations, use mobile devices for reservations/table scheduling, seated guests, obtained drink orders, worked in a fast-paced environment, prepped tables and mobile kiosks, assisted servers with their daily table assignment cards, monitored and cleaned the front end area, and delivered excellent customer service.

HOST • 1800 PRIME – BOOMTOWN CASINO

BOSSIER CITY, LA 2022 – 2023

Assisted guests with reservations, directed guests to their tables, helped wait staff with bussing tables, obtained drink orders, delivered food, promoted a friendly atmosphere, and provided VIP customer service.

LOSS PREVENTION • BURLINGTON COAT FACTORY

BEAUMONT, TX, AND SHREVEPORT, LA 2021 – 2022

Provided impeccable customer service, protected store assets, ensured store policies and procedures upheld, and worked as part of a dedicated team driven towards sales and customer service.

MERCHANDISING SPECIALIST • INDEPENDENT CONTRACTOR

TYLER, TX 2009 – 2021

****.*****@*****.*** MOORINGSPORT, LA 903-***-****

Stocked and maintained product displays and merchandising per company standards, developed and maintained professional relationships with team and customers, fulfilled customer service needs and requests, implemented plan-o-grams, and ensured proper product signage in place.

ADMINISTRATIVE & SERVICE SKILLS

Customer Service

10+ years service Conflict resolution

Problem-solving

Phone etiquette

Digital Literacy

Data Entry

MS Office Suite

Windows

Office 365

Software installation

Databases

Administrative

Phone systems

Printers

Fax machines

Office equipment

Scheduling

Correspondence

File maintenance

Travel arrangements

Supply acquisition

Fast-paced environments

ELANE HILL

INSURANCE AGENT • SELF-EMPLOYED

TYLER, TX 1994 – 2009

Effective office management, maintained an organized filing system, served as a liaison between company and customers, utilized professional communication with the office team and customers, provided impeccable customer service and problem resolution, prepared and conducted weekly team meetings, prospected and networked to generate leads, knowledge of various insurance coverage options, focused on asset protection, hired, trained, and recruited office team members and agents, awarded Top Area Marketing Director (nationwide company), collected and maintained proper documentation for the mortgage process, assisted with the closing process for titling, and worked as part of a customer service-oriented team.

OFFICE AUTOMATION ASSISTANT • BIOENVIRONMENTAL ENGINEERING SERVICES

SCOTT AIRFORCE BASE, IL 1989 – 1994

Researched and wrote a local area network (LAN) acquisition package, identified and ordered all needed components, cables, and hubs, evaluated and installed software, acquired hardware, tested, set-up, and procured system operation with other LAN’s, identified information processes suitable for automation, utilized package software, designed and developed new database reporting formats, trained and lead staff on software package usage, installed and configured new software and systems, used database to track safety and occupational hazards and hazardous materials, provided clerical support, and prepared and distributed reports and correspondence.

EDUCATION

BUSINESS ADMINISTRATION • BELLEVILLE AREA COLLEGE •

BELLEVILLE, IL Attended.

G.E.D. • BELLEVILLE AREA COLLEGE BELLEVILLE, IL Graduated.

REFERENCES

References available upon further request.

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