Byron Ahmad Shields

Location: Compton, California, 90222

LinkedIn: https://www.linkedin.com/in/byron-shields-4b2b8a119/

Email: ad17y0@r.postjobfree.com

Cell: 310-***-****

Versatile IT professional with Public Trust Security Clearance and 7+ years in Desktop Support and PC Deployment within Enterprise settings. Proficient in Windows and MAC, adept at troubleshooting hardware and software issues. Skilled in managing Active Directory, printer deployment, and ensuring compliance with corporate standards. Experienced in network troubleshooting, encryption (Bit-locker, McAfee ePO), and command line operations. Recognized for excellent problem-solving and communication skills, excelling in both independent and team-oriented projects.

Education:

●Bachelor of Arts in Computer Technology,

California State University of Dominguez Hills, CA - 2012

●CompTIA Network+ Certification - Pending 3-6 month

Professional experience:

Booz Allen Hamilton/VA Long Beach Healthcare System-, Long Beach CA -January 2021 to July 2023

IT Support Specialist/System Administrator

●Imaged and Deployed MacOS, Windows 10 devices,, managing decommission and reassignment from Vista R01.

●Proficient in troubleshooting Workstations on Wheels, Computers on Wheels, and configuring printers, label and wristband printers.

●Skilled in network connectivity troubleshooting using CAT6 cable and experienced with InTune, SCCM, and Cisco Desk Phones.

●Active Directory expertise, including user and computer management, permissions, and Group Policy Objects (GPO) Management.

●Utilized Vista R01 and BigFix for monitor/laptop assignments, updates, and remote assistance for software issues.

●Configured printers, assisted with CPRS, supported Microsoft Teams, WebEx, and VPN AnyConnect, utilizing dBAT for customer support and SecureCRT for secure communication.

Contract Work Summary: (full resume can be provided upon request)

Quest Diagnostics, West Hills, CA – July 2020 to January 2021

Desktop Support

●Imaged devices and joined them to the domain.

●Pushed required software and managed iPhones and iPads.

●Experienced in CAT6 cable usage, troubleshooted network connectivity issues.

●Recorded inventory of decommissioned desktops in Excel.

HTX/UNION BANK, Monterey Park, CA - (March 2020 to May 2020)

Deskside Support Technician

●Imaged Windows devices using PXE Boot.

●Added devices to Union Bank’s domain and recorded inventories.

●Experienced in Microsoft Office 365 and troubleshooting network access connectivity.

●Worked both independently and with a team.

AT&T/LOS ANGELES COUNTY ELECTION, Los Angeles, CA - (February 2020 to March 2020)

PC Technician

●Placed tamper seals on devices and performed basic manual diagnostic tests.

●Handled voting equipment carts and assisted in device storage.

●Managed device breakdown and packaging for transport.

WESTERN ASSET MANAGEMENT, Pasadena, CA - (October 2019 to January 2020)

Migration Technician

●Searched and removed computers from SCCM and imaged Windows 10 computers.

●Scheduled migrations and upgraded hardware,

●Deployed various devices and configured software for different departments.

●Utilized Cherwell for inventory and troubleshooted Microsoft Office products.

NTTDATA/Cedars-Sinai Medical Center, Beverly Hills, CA - (October 2019 to November 2019)

Field Technician Associate

●Installed hardware peripherals in clinical workstations and validated installations.

●Managed cable management and imaged Dell OS systems.

DELL/Warner Bros. Studios, Burbank, CA - (June 2019 to August 2019)

Computer Technician

●Supported PC refreshes, deployments, and decommissioning of old PCs and printers.

●Troubleshoot PC and MAC hardware and software issues.

●Utilized ITIL Service Now and worked with CAT6 cable for network connectivity.

Can provide an extended version of my resume upon Request

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