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Dinesh Nair Gopinathan

Contact Information

Mo.No-050*******

Email: ad17xq@r.postjobfree.com

Resident Address Permanent Address

Commercial Muveillah

Sharjah Co – operative building

Near National paints

Building No. 2965

Flat 513 Block A

Sharjah U.A.E

Career Profile: 22+ years of experience in Automobile field, Trucks, Trailers, tippers, mining equipment, Drill rigs, Excavators, Buses, Commercial Vans, Cars, SUV & Pickups. Containing a vast exposure in various categories of after sale services, workshop handling in India, South Africa & UAE. WORK EXPERIENCE:

SENIOR SERVICE EXECUTIVE -WORKSHOP (Heavy Equipment, Crane, Trucks, Trailer, Buses & Repairs of all commercial multi brand vehicles)

DynaTrade Auto LLC, Sharjah U.A.E (July 2014 till date) Ancillary of Saud Bahwan group Oman

• A result oriented professional with skill of Managing & Leading the Magnificent Automotive services in Workshop with modern Diagnostic equipment authoring on computerized tools, Pneumatic, hydraulic tools for heavy trucks & Equipment dealer service for cranes, Hydraulic Drill rigs, Dozers,Excavators,Graders,Cement mixers, Cement pumps, conducting repairs for Multi- brand entity of products existing around the globe.

• Deputed as Workshop in charge for after sale services in Dynatrade Auto LLC Sharjah, UAE my responsibility is to lead the workshop operations like we are the Kato cranes Japan dealer for sales & service, Sandvik Drill rigs Finland, Sandvik hydraulic Tunnel Drilling machines, Hammers from Rammer & Britec, Basically conducting service/accidental repairs on Multibrand trucks, tippers, buses, Hiab truck mounted cranes, pal finger truck mounted cranes repairs, XCMG cranes repairs, truck mounted cement mixers & overhauling major Engines, Gearbox, ABS, Crane hydraulics, Automatic Transmissions both commercial& industrial,exposure of site repairs in mining sites,sea ports, tunnel roads service backup in Fujairah, RAK, Abu Dhabi & also SPARE PARTS PURCHASE.

• Preparing estimations for Major repairs, Quantity Quote preparations, Contract Drafting letters, Productive in communication skill and conversions of Repair Enquiries. C/o R. G. Nair

Maa Saraswati Colony

Near Akash Enclave

Tilhari, Jabalpur - 482003 (M.P.), India

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• Vast Exposure on Body Repairs of Truck Trailers, Axle Repairs, Bogie suspensions, Hydraulic tail gates repairs.

• Manpower Management skills, especially Technicians, Foreman, Supervisors with experience of last 23 yrs.

• Achieving Business revenue targets with time bound plans & implementations.

• Highly skilled in commercial customer handling.

• Monitoring productivity, job allocation & execution, with TAT Analysis. WORKSHOP MANAGER

TATA Commercial Automobiles Pvt. Ltd., Jabalpur (August 2012 - March 2014)

• Achieving monthly workshop revenue targets, Managing After sale & warranty services for all Commercial Vehicles (Trucks & Tippers, buses) in Madhya Pradesh Region India.

• Handling Service Branches in 8 Districts.

• Based in Jabalpur Commercial Automobiles Workshop in Ghana, Nagpur Road Jabalpur.

• CTC: 3.60 per annum + TA / DA being provided as on date.

• Job Profile in any after sales services is entertained in my service record

• Availing 100% customer satisfaction is my mode of after sale service operations MANAGER AFTER SALES SERVICE

Artemis Volvo Cars Chennai & Coimbatore (November 2011 - June 2012)

• Managing all service operations and work shop functioning for best Customer satisfaction.

• Highest standards of management skills for increasing basic and utmost care of customer’s needs.

• Workshop profitability and good target management for best gains utilizing workmanship of staff

• Achieved to start new service center in Chennai within 2 months after joining company for Volvo customers in Tamil Nadu.

• Working in competing market and providing best service support in comparison to Mercedes, BMW, Audi, Jaguar cars.

SERVICE ADVISOR (Mercedes & MAN, volvo Trucks, Excavating Machines) K. J. Singh Bhullar & Company, Tamnar Raigarh (January 2011 – Oct 2011)

• Assuring 100% functioning of vehicles running with the fleet.

• Service & Maintenance of Tippers & Excavating Machines periodically.

• Daily job allotment in workshop and Body Shop.

• Maintaining daily Spare Parts requirement and procurement of needed spares.

• Daily interaction with Mercedes engineers (DAIMLER) regarding warranty repairs.

• Preparing Daily Report of production in mines and consumption in workshop and correspondence with Mother Company.

• Ensuring productivity and quality in jobs done with Safety measures. CARGO TRANSPORT OPERATOR (Self Business)

Bilaspur, C.G., India (January 2005 – December 2010) Page 3 of 5

• Truck Fleet Operator for self-owned Transport business with strength of 10 heavy commercial truck & trailers.

CHIEF MOTOR TECHNICIAN (Volks Wagen)

Barloworld Motors (PTY) LTD Gaborone, Botswana (Southern Africa) (December 2002 – December 2004)

• Diagnosing and rectifying the necessary repairs needed.

• Producing maximum work hours.

• Providing assistance to subordinate technicians.

• Maintenance of special tools and equipments.

ASSISTANT MANAGER (Service and Parts), (Mitsubishi) GEO MOTORS (PVT) LTD, Kerala – India (June 2000 – December 2002)

• Managing the work shop and implementing the maximum skill in customer satisfaction.

• Keeping track of complete records with the management and parent company.

• Ensuring the complete range of spare parts required in the work shop available for smooth service operations.

• Working with this company we achieved the best after sale service dealer award (2002) in India for Mitsubishi range of motorcars.

WORKSHOP MANAGER (Hyundai)

YASH HYUNDAI (PVT) LTD, Jabalpur-India (April 1999-March2000)

• Tripled division revenues for each quarter of financial year.

• Expanded service network with two new workshops opened in the neighboring cities.

• Acclaimed customer satisfaction for after sale service of Hyundai range of motorcars. WORKS MANAGER (TATA Passenger Cars)

Yash Vehicles (PVT) LTD, Jabalpur-India (June-1998-March1999)

• Joined as supervisor and later appointed as Workshop manager.

• Major involvement with Telco passenger car customers in after sale service satisfaction. WORKSHOP MANAGER (TELCO Heavy Carrying Vehicles)

Prateek Automobile, Bilaspur-India (June 1996 – May 1998)

• Joined as Service Trainee and later appointed as Workshop supervisor and then promoted as Workshop manager.

• In the due course worked on Telco heavy vehicles and passenger car, achieving the maximum leadership qualities in all fields of after sale service including front office, job allocation, revenue management and interactions.

TRAINING & AWARDS:

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• TELCO AGGREGATE TRAINING ON (1510) HCV from TELCO, JAMSHEDPUR MOTOR PLANT, JAMSHEDPUR JHARKHAND.

• Special Training course on Dealer Workshop Management (TATA INDICA) TELCO, PUNE MOTOR PLANT, PUNE.

• SERVICE ADVISORS course attended in MITSUBISHI (HINDUSTAN MOTORS) CHENNAI CAR PLANT, INDIA.

• Spare Parts MANAGEMENT COURSE attended in MITSUBISHI (HINDUSTAN MOTORS) CHENNAI CAR PLANT, INDIA.

• Training completed on ELGI GARAGE AND AUTO DIAGNOSTIC EQUIPMENTS.

• ATTENDED LEVEL (1) training in Volks wagon motor cars in Botswana.

• Successfully completed Advanced Driving Course under international company AVIS group South Africa.

• Attended product Training on Cummins Engine (Prima, LPT 3723 and LPK 2523) in Jamshedpur Tata Plant (2013).

• Attended Workshop Business Management Training for Works Manager in Lucknow Tata Motors Plant (2013).

IT Skills

Software- As/400 – SAP Material Management

Operating system: Windows 7,8,10

Documentation: Microsoft Office (Word, Excel, Outlook, PowerPoint, Office 365) EDUCATIONAL QUALIFICATION:

BACHELOR IN COMMERCE

GGD UNIVERSITY

BILASPUR (C.G) India

1999

PERSONAL INFORMATION:

Birth date : March 9, 1976

Languages : English, Urdu, Bengali, Hindi, Punjabi, Malayalam, Arabic (beginner) Marital Status : Married

Gender : MALE

Dependants : 3

Hobbies : Sports

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Passport Number : L 5229271

Nationality : Indian

UAE DRIVING LICENCE : 2106361 (UAE LMV Manual Driving license valid UAE& India till 03/02/2025)

Emirates-ID -no : 784-1976-1631960-0

VISA Status : On Company’s Visa (valid till 16/07/2020) Declaration

I hereby solemnly declare that all the information furnished above are true to the best of my knowledge & belief.

(Dinesh Nair)

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